Negative experience. Stay away
Bad smell in elevator, bad smell in the room. The smells were different, which indicates the problems are numerous. Noisy, uncomfortable, small room. Low quality bed. Warm water did not function in my... more
Bad smell in elevator, bad smell in the room. The smells were different, which indicates the problems are numerous. Noisy, uncomfortable, small room. Low quality bed. Warm water did not function in my bathroom. Neither in the evening nor in the morning. This means I missed breakfast and I missed my morning appointment and had to suffer negative consequences. It is exactly the experience that you DO NOT WANT. This is why I say: stay away from this hotel! less
BogdanARSENE, General Manager at Best Western Stil Hotel, responded to this review
Dear Mr Siegfried Muresan,
Thank you for sharing your experience, though your reaction comes as a total surprise, especially after a series of uneventful and satisfactory stays at Best Western Stil Hotel during the last years. I personally talked to you and you never once mentioned any complaint regarding our facilities or our services.
Please allow me to clarify a few aspects regarding the situation you are referring to:
On Sunday morning, after 2 nights spent in our hotel (from a total of 3 nights), you informed our front-desk that the warm water in your room is not working. Unfortunately, there was a technical malfunction in the neighborhood. The problem was handled within the hour by the water supply company.
We agreed that you should be offered an appropriate compensation for the inconvenience you experienced, however, we found your persistent request for full reimbursement of your reservation to be disproportionate. We offered to refund the last night, as well as a reasonable discount for the other 2 nights in which you were our guest. My colleague also offered to send you breakfast in your room. You declined all of our offers, insisting for a full reimbursement.
We understand the discomfort you experienced and we apologize, even though the malfunction had nothing to do with our hotel, but the local water supply network, that is very old and in need of modernization.
Even though you deeply hurt our business with your complaint, we’d still like to be friends, and we do hope we will have the opportunity to change your opinion of us.
BEST WESTERN Stil Hotel