Best Western Stil Hotel

63 Nicholae Caramfil Street, Bucharest, 014412, Romania
based on 88 reviews Trip Advisor Logo
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Best Western Stil Hotel

Best Western Stil Hotel is located at the entrance of the most elegant residential neighborhood in Bucharest with villas, parks, restaurants, terraces, sport fields that trigger ones attention. The advantages of the position facilitate the access to show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Stil Hotel

Traveller Overview:
3.5 Rating: 88 reviews
Excellent 15%
Very Good 31%
Average 32%
Poor 13%
Terrible 5%
Rating

jetah2020, wrote review 23/01/2020

Good hotel

Last 3 years i used to go at this hotel. It is situated very good. The staff is very friendly, the breakfast is good, the hotel is clean. The hotel is near the exhibition center, near harcul de triump... more

Rating

uniont421, wrote review 23/01/2020

Good situation

Is a good hotel, with good situation, is clean, good breakfsat and friendly staff :) At this hotel i feel like home. On february i will be again ;) Nearby you have Promenada mall where you can go by ... more

Rating

victoriabG9544CA, wrote review 06/12/2019

Very enjoyable stay

Very comfortable, cosy and modern interior. The staff are very helpful and attentive staff. I would definitely recommend this hotel to anyone visiting Bucharest. The location is very convenient for bu... more

Owner Response
BogdanARSENE, General Manager at Best Western Stil Hotel, responded to this review
Dear Victoria, We appreciate you for choosing our hotel every time you are visiting Bucharest. Thank you so much for your kind words. Great to read you have enjoyed your recent staying with us and especially that my team has looked after you well. Allow me to share your review with them to further encourage them creating memorable guest experiences. Looking forward welcoming you back in the near future. Sincerely, Bogdan ARSENE General Manager BEST WESTERN STIL HOTEL
Rating

Seanbmd, wrote review 18/11/2019

Working trip

The hotel is small but is well located for business The staff are very friendly and helpful too me always a great welcome and professionalism Very close too park and big shopping mall Rooms small b... more

Owner Response
BogdanARSENE, General Manager at Best Western Stil Hotel, responded to this review
Dear Sir, It is great to read that you enjoyed your recent stay at our hotel. Our team strives to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We are also happy our terrific location close to Herastrau Park and in the middle of the business district was perfect for your plans. Thank you for choosing Best Western Stil Hotel, and we cannot wait to welcome you back! Best regards, Bogdan ARSENE General Manager BEST WESTERN STIL HOTEL
Rating

CatalinaSiegfried, wrote review 27/10/2019

Negative experience. Stay away

Bad smell in elevator, bad smell in the room. The smells were different, which indicates the problems are numerous. Noisy, uncomfortable, small room. Low quality bed. Warm water did not function in my... more

Owner Response
BogdanARSENE, General Manager at Best Western Stil Hotel, responded to this review
Dear Mr Siegfried Muresan, Thank you for sharing your experience, though your reaction comes as a total surprise, especially after a series of uneventful and satisfactory stays at Best Western Stil Hotel during the last years. I personally talked to you and you never once mentioned any complaint regarding our facilities or our services. Please allow me to clarify a few aspects regarding the situation you are referring to: On Sunday morning, after 2 nights spent in our hotel (from a total of 3 nights), you informed our front-desk that the warm water in your room is not working. Unfortunately, there was a technical malfunction in the neighborhood. The problem was handled within the hour by the water supply company. We agreed that you should be offered an appropriate compensation for the inconvenience you experienced, however, we found your persistent request for full reimbursement of your reservation to be disproportionate. We offered to refund the last night, as well as a reasonable discount for the other 2 nights in which you were our guest. My colleague also offered to send you breakfast in your room. You declined all of our offers, insisting for a full reimbursement. We understand the discomfort you experienced and we apologize, even though the malfunction had nothing to do with our hotel, but the local water supply network, that is very old and in need of modernization. Even though you deeply hurt our business with your complaint, we’d still like to be friends, and we do hope we will have the opportunity to change your opinion of us. Sincerely, Bogdan ARSENE General Manager BEST WESTERN Stil Hotel