Not a four stars hotel
24/05/2019 Dana78, Vienna, Austria
Decent, basic, nothing special kind of 3 stars hotel, located at the entrance of Bucharest, as you drive from the airport. I chose it as it was closest to my job, but would think twice before booking ... more
Decent, basic, nothing special kind of 3 stars hotel, located at the entrance of Bucharest, as you drive from the airport. I chose it as it was closest to my job, but would think twice before booking again.
The furniture is worn out, the mattresses hard and the services basic. For 3 nights I found 2 cotton pads in the bathroom for makeup removing. Last night nothing - they probably decided I used too much of it..
Breakfast is basic, with some food having quite a strange taste (e.g. green olives) and the juices soo sweet that make me seriously question their quality.
What I most dislike in small hotels is having someone chasing me in the morning at breakfast and asking about my room number. I would understand this in a big hotel but in smaller I expect a better customer service and intimacy and I assume that, as you have seen me for 4 mornings already you would remember me as your customer.
For a 3 stars hotel I would have given an Average, for 4 stars it is definitely a Poor rating.
At least the bathroom was clean, as my colleague concluded.. less
BogdanARSENE, General Manager at Best Western Stil Hotel, responded to this review
Please accept our apologies for your unsatisfactory experience at our hotel.
We appreciate your candid feedback and apologize that we were not able to meet your needs during your stay. Comments like yours are invaluable to make necessary improvements.
We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated.
Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit.
BEST WESTERN STIL HOTEL