Best Western Sterling Hotel & Suites

242 E Woodlawn Road, Charlotte, North Carolina, 28217-2202, United States
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Best Western Sterling Hotel & Suites

Stay at this Charlotte hotel minutes away from the Charlotte Douglas International Airport.

The Best Western Sterling Hotel & Suites offers easy access to area attractions including Ericson Stadium, the Charlotte Convention Center and Lowes
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
242 E Woodlawn Road, Charlotte, North Carolina, 28217-2202, United States

Reviews of Best Western Sterling Hotel & Suites

Traveller Overview:
3.5 Rating: 549 reviews
Excellent 30%
Very Good 30%
Average 19%
Poor 10%
Terrible 9%
Rating

Alex B, wrote review 23/07/2021

Great Location but Lacking Good Service

Chose the hotel because of the location to the airport. Clean rooms and very comfortable beds. The room air conditioning unit is very noisy. We requested a early wake call because we had an early flig... more

Owner Response
Sunny Singh, General Manager at Best Western Sterling Hotel & Suites, responded to this review
Hello Alex, I apologize for the AC unit being loud. Don't know why you didn't get the wake up call. The front desk clerk must be inside. Just have to ask for or knock at the front desk. Again, apologies from all of us.
Rating

acctggirl2021, wrote review 30/06/2021

Feet black from carpet

After I got out of the shower I had a conference call and I paste on the carpet for about an hour and when I sat down I noticed my feet were completely black on the bottom. I was so disgusted. How co... more

Owner Response
Sunny Singh, General Manager at Best Western Sterling Hotel & Suites, responded to this review
Hello Acctggirl2021, I apologize for the inconvenience you had. We have had carpet cleaner guys come in and clean all the room carpets. Thank you for pointing out. Apologies again from all of us. Sincerely, Synny S
Rating

Kathy L, wrote review 10/04/2021

Smoke Smoke Smoke - Find another place to stay

We stay in hotels 15 to 20 nights a year. Best Western is usually our go to hotel. This hotel definitely did not meet the Best Western standards. Everything reeked of smoke. Elevator, hallway, room... more

Owner Response
Sunny Singh, General Manager at Best Western Sterling Hotel & Suites, responded to this review
Hello Kathy, I apologize for the inconvenience you had during your stay. We are a 100% non smoking hotel. We do charge guests $200 for smoking in the room. But some people smoke anyways and don't care. Don't know if you complained to the front desk while you were there. We could have looked for the guests smoking and would escorted them out of the hotel. Again, apologies from all of us here at Best Western.
Rating

tabithabarnette23, wrote review 05/01/2021

Great hotel with friendly staff

Great hotel. Close to restaurants and convenient stores. Comfortable environment. Great value by nearby comparison . Clean with hospitable and professional service team . I would recommend this hotel ... more

Rating

nicolewoods1029, wrote review 19/11/2020

EXTREMELY SATISFIED

Deepest Gratitude! I truly appreciate the CUSTOMER SERVICE of this location for Best Western. I loved my accommodation's and the wonderful staff that made sure I was welcomed and most comfortable. I w... more