I would have been more willing to give a better review of this establishment, if it weren't for being called a liar from the lady at the desk the morning of our checkout. Apparently they only have 1 or 2 luggage carts here. I was asked if we kept the one we were using in our room, my response was no, we found it in the hallway. The lady said no, you had this in your room all night, I politely told her we found it in the hallway again, she responded with, I know better because our staff searched for it, and we had customers very upset. I told her well I'm very sorry for that, but we found it in the hallway. I asked the other girl that was at the front desk if I was finished she said yes ma'am, all while the other lady was still going on about me lying and she knew better. less
garyDLIvp, VP of Operations at Best Western Staunton Inn, responded to this review
I'm sorry there was an issue with the luggage cart and the handling of the issue by our staff. Please accept my apology. I hope you will give us another opportunity.
VP of Operations
Dominion Lodging. Inc.