Don't listen to negative reviews
12/11/2019 DianneRossWebster, Aberdeen, United Kingdom
We were feeling very poorly, so we were delighted to see the hotel a minute walk across from railway station. After reading negative reviews on way down in train we didn't know what to expect. However... more
We were feeling very poorly, so we were delighted to see the hotel a minute walk across from railway station. After reading negative reviews on way down in train we didn't know what to expect. However a very friendly guy on reception welcomed us and checked us in. The hotel and our room was lovely, fully equipped with iron and board, hairdryer and tea and coffee making facilities. Large comfy bed and warm room was just what we needed to recover from our 'bug'. Only down point we had was we were called out to meet someone and we would be late for the breakfast deadline of 9 30 and on asking the female receptionist to ask kitchen staff to save us a bacon roll we felt we had to push her to ring kitchen to ask for us. We felt she should have offered as after all we had paid for 2 breakfasts. However once she did ring the chef there was no problem and they saved 2 bacon rolls for us. This hotel has a great location for travellers and has a distinct Scottish flavour. We would have no hesitation in staying here again. Ps toilet was modern and lovely. less
dawn_archibald1234, General Manager at Best Western Station Hotel, responded to this review
Thank you for choosing to stay with us at The Station Hotel on your recent visit to Dumfries and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
At The Station Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!