helpful staff, cold/lukewarm water shower
Stayed here for a work trip, right across the street from the train station so very convenient. I accidentally booked for the wrong day and the staff were very willing to help and accommodate, althoug... more
Stayed here for a work trip, right across the street from the train station so very convenient. I accidentally booked for the wrong day and the staff were very willing to help and accommodate, although the only room available was the "executive room" which cost twice as much but they gave me a slight discount which was appreciated. The property is next to a street which is very quiet at night and I slept well, but once traffic started going at 7-7:30 am I was awoken by the cars driving by despite double glazing windows. The property was very old and could do with remodeling, old furniture and fixtures from what looks like the 1970s, and bare walls in the hotel and the "executive room". The bathroom was newly renovated. However, the water was cold for the first 10 minutes and then only slightly lukewarm in the center of the stream and still cold on the outside for the remainder of the shower. Which was very uncomfortable because there wasn't great heating in the room too, though there was a portable heater that I could use which helped. The staff told me in the morning it could be because the hotel was fully booked so maybe the hot water ran out, which seems like something that shouldn't happen in a hotel. The warm full english breakfast was £10 if not included in the room and was very filling and sufficient for breakfast. less
dawn_archibald1234, General Manager at Best Western Station Hotel, responded to this review
Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.
We acknowledge your dissatisfaction with The lack of hot Water and are working with our respective teams to rectify this for future stays.
We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.