BROWN RECLUSE AND RUDE STAFF
08/07/2017 Rhi G,
DO NOT STAY HERE NO MATTER WHAT!!
This was by far the worst hotel stay I've ever experienced. Cherokee hotel was full so we decided to try Best Western since it was close. We called to reserv... more
DO NOT STAY HERE NO MATTER WHAT!!
This was by far the worst hotel stay I've ever experienced. Cherokee hotel was full so we decided to try Best Western since it was close. We called to reserve the room before leaving Fayetteville and gave the lady working our business credit card number. When we arrived, the man working front desk (his name was Lee) was VERY rude, and when I asked why there was no reservation he immediately raised his voice at me and told me I was being u reasonable. He ended up YELLING at me multiple times and even yelled at my dad when I called to tell him we had no reservation. With all the hostility and stress, he neglected to ask if I had anyone with me. My boyfriend was with me to stay the night and our friend rode over with us from the casino just to see the room and charge his phone. When I finally got a room key after being told it was my fault he was yelling, it didn't work in the door at the end of the hallway. I walked to the front desk to tell him and he re-keyed it. He then RAN DOWN THE HALLWAY FOLLOWING ME (which terrified me) and yanked the key out of my hand!! He said he would try it to make sure it worked. When he saw my boyfriend and our friend he said "this is why I'm like this, you never mentioned anything about them" I tried to explain and he wasn't hearing any of it. He was very rude. Once I got to the room (which smelled of mildew and was very hot) I realized I didn't have the wifi password. I called the front desk and he said "when is your boyfriend leaving" I said he's not and he said "well something needs to happen. You can't have all those guys up there" I said we would be leaving soon and I hung up. Less than an hour later I saw a spider crawling on the wall LESS THAN AN INCH FROM THE HEAD BOARD. Upon closer observation and a google search, I nearly lost it when I saw it was A BROWN RECLUSE SPIDER. RIGHT BY MY BED. I took pictures to show them and killed it. The front desk guy was so rude I wanted to wait for the next shift so I took the pics as proof. I went to the casino and then came back and went to bed. When my boyfriend and I woke up we went to breakfast. When I saw an employee, I told them about it and she seemed annoyed with me. She came back and told me she could give me ten bucks off the room. She informed me that i should have came down and told the front desk immediately. I told her he was rude and I was waiting for next shift. She told me that was all she could do. I said "whatever" and walked back to the room. When I came down for checkout, she was very unprofessional and Unaccommodating. When I asked about a refund (but no extra night) she repeated many times " I told u I can do ten off, that's it" she was shockingly rude even after me saying something about the guy the night previous. I told her I could write a review and post pics, so that's exactly what I'm doing.
I wouldn't send my friends nor my worst enemy anywhere near this terrible excuse for a hotel. Should be called the Worst Western. I'll bbe posting reviews anywhere I possibly can. Thank u for reading!
Don L, Manager at Best Western Stateline Lodge, responded to this review
We apologize for your experience. However, when you were asked why you did not bring it to the front desk's attention immediately so we could have moved you rooms, you said I just wanted someone to be aware. You even said I am not looking for a free room. The discount was offered and was accepted. However, upon checkout you demanded the room be free. You arrived at approximately 1:00 am on a Friday night and were displeased at the policy to have a $100 deposit to pay cash. The wifi password is stamped on every room key sleeve. Our front desk agent is well aware of suspicious behavior and was acting upon the behavior he was seeing.