Good things, but crazy stuff with pool closures
16/02/2018 9FamilyTraveler, Minneapolis, Minnesota
The second floor is being renovated and for this reason they have closed the pool. Closed for maintenance. We see no maintenance happening in there aside from some drapes that were being dried last ... more
The second floor is being renovated and for this reason they have closed the pool. Closed for maintenance. We see no maintenance happening in there aside from some drapes that were being dried last night. This was an important part of us choosing this hotel. The owner has spoken- it is closed; and the owner is not here for us to talk with directly. If the pool was going to be down, we would have appreciated knowing that before we chose this hotel. There was no notice. Another guest complained to us about it last night, as well. less
Don L, Manager at Best Western Stateline Lodge, responded to this review
If there is a certain amenity that you choose a hotel for it is always a good idea to call the hotel directly to ensure that amenity is available. Our hotel underwent a major refurbishment converting from smoking to non- smoking. In addition, maintenance to a pool may not be visible, if the pool was treated with chemicals, it is often necessary to wait over 24-48 hours before we can reopen due to health department regulations. Thank you for your stay and we apologize that we did not meet your expectations.