This is the third time that I've stayed in this place in the last year, for 5 days each time. The first couple of times were okay, albeit I don't like where it's located. On this trip though, it's lik... more
This is the third time that I've stayed in this place in the last year, for 5 days each time. The first couple of times were okay, albeit I don't like where it's located. On this trip though, it's like someone pulled the plug. The carpeting in my room was GROSS! I took a pic of what happened to my white socks after just one night of walking around in my room...they were BLACK! Where I had spilled a bit of food (pizza) the day before, was still unswept when I came in the next day . The bedspread is also pretty gross, and found it's way on the floor each night, never to be used. As much of a problem as I have with the cleanliness in the room, I can't take away from the front-desk staff. They were very friendly, and quite helpful, so I had zero problems with them. I will be returning to that area in a couple of months, and I'm NOT going to stay there, I'll go to Middleburg and stay in the Hampton Inn there. A fellow course attendee who I had known on previous trips, refused to stay here as well, and highly recommended the Hampton Inn. Save your money and go someplace else! less
rockyfl1, Guest Relations Manager at Best Western Starke, responded to this review
We appreciate you taking the time to provide us with such candid feedback of you stay. I am very sorry to hear that your stay did not meet expectations.
We did report your concern to our housekeeping team to inform them about thorough cleaning.
Please accept our apology, and we hope to host you again soon on your next trip to the area!