Accommodation on a budget
24/11/2015 ANTHEASMITH, Johannesburg, South Africa
This is a small hotel with limited facilities, the staff were very friendly and helpful, but definite lack of attention to detail in the hotel. The water pressure was low, wifi sketchy and the generat... more
This is a small hotel with limited facilities, the staff were very friendly and helpful, but definite lack of attention to detail in the hotel. The water pressure was low, wifi sketchy and the generator took a long time to get up and running so you are often left in the dark. The food is generous but simple with limited choices. The gym is a room with poor equipment. less
Chuks O, General Manager at BEST WESTERN Starfire Hotel, responded to this review
Good day Mr. ANTHEASMITH ,
I thank you for your stay in our hotel and most especially appreciate your comments regarding your experience.
The Management always treat guest’s feedback with utmost seriousness because we want to continue improving in our facilities and services, so that you and our other guests will have a more pleasant stay in their next visit.
I sincerely apologize for not meeting up to your expectations during your visit. We always work hard to maintain very high hospitality standards in our hotel.
We have taken proper measures to eliminate any form of delays in changing over power supply. Our Gym is being equipped with more standard equipment. We have also introduced many more choice meals in our Menu and our WIFI is now more effective.
Please be rest assured that with improved actions on our facilities and services, you will definitely meet your expectations of maximum comforts in your next visit.
Kindly consider us and visit again, I will personally be available to receive you Sir.
Chuks Ogboji JP.
BES WESTERN STARFIRE Hotel,
GRA, Ikeja, Lagos.
DL: 234 8023405033