I think not
we checked in super late. it was around 130 when checking in. The gentleman behind the counter was alright. Not the greatest attitude, but hey it was late. We went to our room, and it horrible Th... more
we checked in super late. it was around 130 when checking in. The gentleman behind the counter was alright. Not the greatest attitude, but hey it was late. We went to our room, and it horrible The smell of cigarette smoke was so terrible strong. When i went back to the counter the gentleman did help me at all. He said that he would get to the bottom of it. i was in the hotel for four hours. I just paid them $125 for a room that I couldn't sleep in, i couldn't breath and they did absolutely nothing to help us. Didn't ask if they could move us to another room, didn't offer anything. When i checked out the next morning at 630 that smell was still everywhere. I checked out and the morning person did nothing either. Horrible stay will never go to this hotel again. I stay at hotels at least 2 a month and had poor service before, but at least they tried to make me happy in one way or another. Not this place good luck if you stay less
Heather R, General Manager at Best Western Stanton Inn, responded to this review
After the guest checked-out of their room I immediately went to the room to investigate the smell of smoke. The room did smell like smoke but also a very strong smell of perfume. In most cases perfume or something similar is used to cover the smell of smoke after the person has smoked in the room. Covering a smoke smell with perfume never works.This hotel is non-smoking property and a $500.00 fine could be ensue if a guest is found smoking in a room.