Best Western Stagecoach Inn

5940 Pony Express Trl, Pollock Pines, California, 95726-9785, United States
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Best Western Stagecoach Inn

Wineries, jeeping, skiing and white water rafting are just a few of the things you can enjoy while staying at this charming Pollock Pines hotel.

The enjoyment all begins when you check in at this clean, relaxing California hotel. Delight in
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Stagecoach Inn

Traveller Overview:
4.5 Rating: 193 reviews
Excellent 58%
Very Good 27%
Average 9%
Poor 2%
Terrible 2%
Rating

BJV123, wrote review 08/01/2020

Great Service with front desk

Front desk representatives were very friendly and helpful. Daniela gave great information as to sites to see in the surrounding area. The room was clean and quiet. Great value for the price. Staff was... more

Rating

2TravelersAlways, wrote review 15/09/2019

Greatest Vacation Ever

We had an enjoyable stay. The Staff had great customer service. The management were so warming from the moment we walked in the door. They greeted us with big smiles and welcomed us for stopping in. T... more

Owner Response
Hitesh P, Guest Relations Manager at Best Western Stagecoach Inn, responded to this review
Hey there! It is so wonderful to hear that you and your family had a great stay with us. It was a pleasure serving your and having you as our guests! I will be sharing your feedback with the rest of the team as I am certain it will make their day to hear about their service. We hope to see you in the near future!
Rating

Gary H, wrote review 12/09/2019

One particular employee

This hotel, up until this year with new ownership, was very comfortable and run very efficiently. Now, under new management, I cannot say the same. We hire rooms here for a work season from June until... more

Owner Response
Hitesh P, General Manager at Best Western Stagecoach Inn, responded to this review
Hello Mr. Hart. Thank you for the feedback. We really appreciate the business your company brings to the motel and the staff from the company have been lovely. There was a new ownership change in February 2019 and we are learning from guest feedback and any mistakes that we have made. For instance, as discussed with your management at the beginning of your stay with us, I introduced Business Advantage, a special program from Best Western, where your manager will also get points along with you for your entire stay with us. Points are posted after check out. I am sorry if this has confused you. I can definitely explain how the program works in detail over a conversation with you. This program is meant to award the company and its employees that stay at Best Western. I am glad to hear that you were reimbursed when one of our housekeepers accidentally toss away your food items. We are going through more training to avoid this from happening again. Again, thank you for your feedback and we are sorry you had to endure this during our first year of ownership at this establishment.
Rating

lizzy1954R, wrote review 03/09/2019

Date night!

What an awesome experience again! Thank you for always being a great place to be. The suite us terrific. Very large, very accommodating beautiful pool too. Very friendly staff and good clean rooms. ... more

Owner Response
Hitesh P, General Manager at Best Western Stagecoach Inn, responded to this review
Hello! Thank you so much for staying with us! It was a pleasure having you stay with us. I am glad to hear you found the suite great and were able to use the pool. I will share your comments with the staff so that can feel proud about providing good quality rooms and customer service to guests. We hope to see you in the near future!
Rating

wolmo, wrote review 02/09/2019

Do not trust the management

More than seven weeks in advance we reserved a wheelchair accessible room. When we got there we were told they only had one and it was occupied. We had no alternative but to take a standard room bec... more

Owner Response
Hitesh P, Manager at Best Western Stagecoach Inn, responded to this review
Hello Mr. Wolmo. I am sorry to hear about your experience with us. This is not the usual experience for our guests. I understand your frustration and I will be looking into the issue to see what went wrong and how to prevent this in the future. On the bright side, I am glad that we were able to get you into your 3 rooms before checking-in time so that you could attend the wedding and that we were able to find your clothes that were left behind. Again, I am truly sorry you had a bad time during your stay. We take all complaints seriously and learn from our mistakes. We hope to see you in the near future and perhaps we can provide a more satisfying time.