One particular employee
12/09/2019 Gary H, Carlisle, Pennsylvania
This hotel, up until this year with new ownership, was very comfortable and run very efficiently. Now, under new management, I cannot say the same. We hire rooms here for a work season from June until... more
This hotel, up until this year with new ownership, was very comfortable and run very efficiently. Now, under new management, I cannot say the same. We hire rooms here for a work season from June until October, and in that time I have: Been refused my reward points "because my company is paying for it" which is against Best Western corporate policy. Been awakened late at night to "test a room key", and have had my food thrown out despite the fact that I hadn't checked out. Although I was reimbursed for my food, what is appalling about the last two is that these problems were made out to be MY fault by a secondary management type who has no problem being very rude with paying guests. I should add that I am not new to this; I have traveled extensively over my 40 year career and spend about 200 days a year away from home in various hotels. With this in mind I will urge my own management to arrange accommodations elsewhere next year if at all possible. I strongly urge people to find other accommodations if your stay is for long term business, as the staff here is clearly not capable of dealing with this. You can be sure this hotel will never get a dime from my own pocket, even if it would mean a greater driving distance less
Hitesh P, General Manager at Best Western Stagecoach Inn, responded to this review
Hello Mr. Hart. Thank you for the feedback. We really appreciate the business your company brings to the motel and the staff from the company have been lovely. There was a new ownership change in February 2019 and we are learning from guest feedback and any mistakes that we have made. For instance, as discussed with your management at the beginning of your stay with us, I introduced Business Advantage, a special program from Best Western, where your manager will also get points along with you for your entire stay with us. Points are posted after check out. I am sorry if this has confused you. I can definitely explain how the program works in detail over a conversation with you. This program is meant to award the company and its employees that stay at Best Western. I am glad to hear that you were reimbursed when one of our housekeepers accidentally toss away your food items. We are going through more training to avoid this from happening again. Again, thank you for your feedback and we are sorry you had to endure this during our first year of ownership at this establishment.