Best Western Stagecoach Inn

5940 Pony Express Trl, Pollock Pines, California, 95726-9785, United States
based on 195 reviews Trip Advisor Logo
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Best Western Stagecoach Inn

Wineries, jeeping, skiing and white water rafting are just a few of the things you can enjoy while staying at this charming Pollock Pines hotel.

The enjoyment all begins when you check in at this clean, relaxing California hotel. Delight in
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Stagecoach Inn

Traveller Overview:
4.5 Rating: 195 reviews
Excellent 57%
Very Good 27%
Average 9%
Poor 3%
Terrible 2%
Rating

MrSanRamon, wrote review 16/02/2020

At The End of its Useful Life

The only real redeeming quality of this hotel is that they are pet friendly. The room we stayed in (207) smelled so much that we had to open the slider to air the place out...making the room really c... more

Rating

c m, wrote review 16/02/2020

great place great location

great hotel some things where a little dated,but when you get hotels like that it can be a good thing.If things are dated because there a little behind the times that's a good thing.Now if there dated... more

Rating

BJV123, wrote review 08/01/2020

Great Service with front desk

Front desk representatives were very friendly and helpful. Daniela gave great information as to sites to see in the surrounding area. The room was clean and quiet. Great value for the price. Staff was... more

Rating

2TravelersAlways, wrote review 15/09/2019

Greatest Vacation Ever

We had an enjoyable stay. The Staff had great customer service. The management were so warming from the moment we walked in the door. They greeted us with big smiles and welcomed us for stopping in. T... more

Owner Response
Hitesh P, Guest Relations Manager at Best Western Stagecoach Inn, responded to this review
Hey there! It is so wonderful to hear that you and your family had a great stay with us. It was a pleasure serving your and having you as our guests! I will be sharing your feedback with the rest of the team as I am certain it will make their day to hear about their service. We hope to see you in the near future!
Rating

Gary H, wrote review 12/09/2019

One particular employee

This hotel, up until this year with new ownership, was very comfortable and run very efficiently. Now, under new management, I cannot say the same. We hire rooms here for a work season from June until... more

Owner Response
Hitesh P, General Manager at Best Western Stagecoach Inn, responded to this review
Hello Mr. Hart. Thank you for the feedback. We really appreciate the business your company brings to the motel and the staff from the company have been lovely. There was a new ownership change in February 2019 and we are learning from guest feedback and any mistakes that we have made. For instance, as discussed with your management at the beginning of your stay with us, I introduced Business Advantage, a special program from Best Western, where your manager will also get points along with you for your entire stay with us. Points are posted after check out. I am sorry if this has confused you. I can definitely explain how the program works in detail over a conversation with you. This program is meant to award the company and its employees that stay at Best Western. I am glad to hear that you were reimbursed when one of our housekeepers accidentally toss away your food items. We are going through more training to avoid this from happening again. Again, thank you for your feedback and we are sorry you had to endure this during our first year of ownership at this establishment.