10/02/2019 7268, Oakland, California
Certainly there is nothing that a hotel can do about a commercial power failure. But when the frequency of power failures is so great, and so predictable, the hotel management could have a plan to ass... more
Certainly there is nothing that a hotel can do about a commercial power failure. But when the frequency of power failures is so great, and so predictable, the hotel management could have a plan to assist guests during a power failure.
During a snowstorm, at about midnight, the power went off as the desk clerk predicted. hey generator started up for, apparently, a property next door. But the hotel was plunged into complete darkness. There was no flashlights, no emergency lighting. and the temperature in the room rapidly dropped to around 47 degrees Fahrenheit. There were no offers of extra blankets, or any other means for dealing with the cold. I dealt with the situation on my own, and managed to get some sleep. It was sort of like camping outdoors in the winter.
In the morning I woke to find my car completely buried under the snow. it wasn't just the snow that had fallen from the sky that was burying my car. Apparently hotel management had arranged for a snow plow to come through the parking lot. Instead of offering the guest some assistants by helping to dig out their car, they further buried the car under the removed snow.
upon checkout, there was no sign of any hotel employee. guests were left to dig their own cars out of approximately 6 feet of piled up snow. I am a relatively physically fit person, so I guess I enjoyed the workout. But apparently the management is too ignorant to consider the possibility that many people die from heart attacks while shoveling snow.
I've stated hotels all over the world. I've been through midnight Hotel fire evacuations, floods, earthquakes, and even all night power failures. I know enough to know that it is the hotel Management's responsibility to ensure the safety of their guests. And this hotel did not. They were ill-prepared.
KenC3262, General Manager at Best Western Stagecoach Inn, responded to this review
Dear Mr. 7268,
I want to sincerely apologize for the experience you had while staying at our property. These series of storms proved to be much bigger than any of us anticipated and our local utility company cannot keep up.
I will immediately address these issues you have brought to our attention. To anticipate the weather, the rooms are supposed to have extra blankets in the dressers. I want to apologize that extra flashlights were not offered as our team knows we provide those also and we do usually have someone on site who does help guests dig out their cars. Our guests' safety is out utmost concern and is not something that we take lightly by any means.
I want to again apologize for your experience at our hotel and will definitely take your feedback back to our team.