Best Western Stagecoach Inn

We came up to Pollock Pines for an overnight to let our kids play in the snow. We misjudged the snow line and didn't bring chains, thinking that 10 miles from Placerville was no big deal. Of course it snowed hard and we got stuck. The staff was extremely helpful, answering all our questions and helping us with anything we needed. They didn't have change for the soda machine but the owner gave me $1 out of their own pockets. They made sure we got a room for a second night when they were all booked up and really made our stay special. The amenities were sparse - you are out in the country after all - but the rooms were clean and well stocked. My only issue would be the lack of silverware or dishware in our suite, but this was more than made up for by the generosity of the staff and owners. Breakfast was more than I anticipated - I expected only cold cereal - but there was also waffles, yogurt, hard boiled eggs, and fruit in addition to the requisite cereal. I would definitely come back and recommend this to others. less

Certainly there is nothing that a hotel can do about a commercial power failure. But when the frequency of power failures is so great, and so predictable, the hotel management could have a plan to assist guests during a power failure. During a snowstorm, at about midnight, the power went off as the desk clerk predicted. hey generator started up for, apparently, a property next door. But the hotel was plunged into complete darkness. There was no flashlights, no emergency lighting. and the temperature in the room rapidly dropped to around 47 degrees Fahrenheit. There were no offers of extra blankets, or any other means for dealing with the cold. I dealt with the situation on my own, and managed to get some sleep. It was sort of like camping outdoors in the winter. In the morning I woke to find my car completely buried under the snow. it wasn't just the snow that had fallen from the sky that was burying my car. Apparently hotel management had arranged for a snow plow to come through the parking lot. Instead of offering the guest some assistants by helping to dig out their car, they further buried the car under the removed snow. upon checkout, there was no sign of any hotel employee. guests were left to dig their own cars out of approximately 6 feet of piled up snow. I am a relatively physically fit person, so I guess I enjoyed the workout. But apparently the management is too ignorant to consider the possibility that many people die from heart attacks while shoveling snow. I've stated hotels all over the world. I've been through midnight Hotel fire evacuations, floods, earthquakes, and even all night power failures. I know enough to know that it is the hotel Management's responsibility to ensure the safety of their guests. And this hotel did not. They were ill-prepared. less

We traveled to Apple Hill area with 2 other couples - l of the other couples had never been to Apple Hill so we traveled to some of our favorite ranches. It had been a few years since we had been there during the high season, and the crowds had really grown! It took much longer to see the area. less

This hotel worked perfectly for our one night stay during a recent road trip. The room was clean and comfortable. The front desk staff/owners were exceptionally friendly and helpful. The morning breakfast offerings were good. The Wifi was a bit weak, so we were better off using our mobile devices without the wifi. less

It’s a very well maintained, beautiful property managed by a very friendly staff. Definitely recommend if you need a place to stay. It’s the perfect location to go to Apple Hill and also close to ski resorts. less