Since our last stay in September 2014 we've taken the opportunity to visit Kent twice, both times choosing the Stade Court Hotel. Last May we spent nearly a week there & thoroughly enjoyed it - even persuading the receptionist to try & fit us in for an extra night - which was appreciated.
This time we took the opportunity to bring my elderly Mum along as she wanted to visit Canterbury so a long weekend was arranged. Everything was as we expected including a sea view room for Mum. Both rooms were excellent (102 & 401) with our room (401) having a grand view over the town & the hills beyond, & nice touches included fresh fruit being placed daily in the rooms (appreciated)
But - on this occasion it was the staff who impressed us more than anything else. We were checked in by a smart young receptionist (Adam) who efficiently booked us in & directed us to our rooms, only to contacts us after around ten minutes to check if we were satisfied with our rooms & was there anything else we needed? No - everything was perfect - restaurant staff were very pleasant & efficient & the breakfasts (both buffet style over the weekend & plate-served on the Monday morning) excellent, in fact Monday's breakfast was more than any of us could manage.
When we say that the staff impressed us it is one thing to remember - a hotel can have excellent rooms, fine food, & fantastic facilities but with poor quality staff the experience is generally bad. A good hotel is created by good, conscientious staff who need to be praised & rewarded, & our experience of the staff at Stade Court, especially on this visit, is to be commended - particularly after a small personal difficulty we had in the early hours of Monday morning when two of the staff, including Adam, excelled in helping us & put my elderly Mum at ease. Our thanks to them for there help.
Without doubt we shall be returning to kent at some point in the future - likely to be at Stade Court. less