Hotel needs modernisation Food menus second class and normal class poor
26/01/2016 Sticky69, Dunstable, United Kingdom
The hotel room was ok tired but very comfortable the first nigh we smelt old chip fat all night which was ver unpleasant we reported it theys said oh it must be the chef who changed the oil the day be... more
The hotel room was ok tired but very comfortable the first nigh we smelt old chip fat all night which was ver unpleasant we reported it theys said oh it must be the chef who changed the oil the day before ??????? Not possible as the Breakfast and dinner the first night was so poor full of FAT overcooked was not possible to eat returned un eaton
staff commented why I explained to duty manager the food menu offered was really poor and the food was over cooked in very dirty FAT as we can still smell in our room .
I spent about 40 min explaining why they need to remove the peasants type menu and offer the full menu all all the dine at the hotel the lady seemed to take in what i said
The next day on check out the hotel breakfast was amazing due too the amount of people staying at hotel
When we checked out i thought the lady would say sorry about the poor service and food last night your drinks of £8.00 on the house ......ummm no chance in hell no sorry just wanted their money was not impressed
Location really good
Indian restaurants really good
Fish restaurant over the road from hotel good value
Listen to your customers advice
Offer discounts or free things when food or service well below service is offered
I took a long time talking with duty manager and i feel she didn't take in what i said a shame as it could be a gold mine with right staff.
Hotel was really warm
drinks 0.50p more than pubs
meal prices very high hence real fish restaurants offering better food cheaper
Much need for improvement they need to listen to customers reviews
no offer of free night or free meal for bad service and staying in a room smelling of chip fat for 3 days
You can all judge the hotel yourselves please feel free to contact me if you require more info
Please read and make changes
You have a good hotel and location but need to address the basics less
BWSCH, General Manager at BEST WESTERN Stade Court Hotel, responded to this review
Dear Mr Russell,
Thank you for giving us a straight and detailed feedback and please accept our apology for not being able to make your stay a pleasant one. Our goal is to make every guest feel comfortable with us.
We do know that the hotel is old as it was built in 1930's, but we are ongoing refurbishment. On the other hand we usually get praised for our food and service. but unfortunately I regret that was not the case this time. That is not our usual standard of service at Best Western Stade Court Hotel.
Poojita my Duty Manager if you do remember, offered to change your food when you were not so happy about it, but you said you were nearly full. She did not charge you for the drinks which were served to you with the food and she did mention that to you.
The next day in the morning Poojita apologised to you at the time of checkout and you paid only for the drinks which were ordered from the bar.
Never the less, please accept our apologies once again for the inconvenience caused.
Should you ever be in the area again please do let us have an opportunity of restoring your faith in BEST WESTERN Stade Court Hotel.