Best Western St. Louis Inn

When I was organizing our trip, I contacted a couple different BW locations. I specifically asked about the reliability of the room internet. I needed to be able to connect to Zoom, for daily conference calls, for work. The internet signal, in my room was almost non existent. I made a complaint to the morning front desk clerk. He said he would speak to his repair person. It was NEVER resolved. I also reported a safety concern, regarding our room door,. It wasn't properly shutting/locking, on our first night there. It took several attempts, for the door to lock. It was NEVER resolved. We were actually locked out of our room, when we were forced to have breakfast elsewhere, on Saturday. They didn't have any milk, to serve their guests, in their filled hotel. The hallway A/C was not working. It was at least 90 degrees, walking to our room. There was a carpet square, that was out of place, right next to the bed. #DISAPPOINTEDATBW less

Very unhappy with front desk attitude towards me and made me feel very unwelcomed and uncomfortable during my week stay. Very unhappy with thr amount I payed for a weekly rate because of the way the front desk's attitude towards me. He made me feel very unwelcomed and and made to feel like I was a nuisance. Very unsatisfied and can go into more detail if meed be. Would like to be reimbursed for my week and a week covered at the other best western location located in South county, MO where I know the hospitality is friendly and makes you feel welcomed. less

Welcome to Meth Western - meet in the back and someone will sell you some crack...every night from 8 pm to 4:30-5 am. We are relocating from Florida... already in a state of depression so.... this first impression Of St. Louis was horrible. I have stayed @ Best Western many times. We read the reviews for this location- they were ok. Not a good depiction of the reality of this hotel. Staying here was a NIGHTMARE And we were ready to leave but we couldn’t because online booking can not be cancelled.10 days later due to prebooking online, no cancel- we DID NOT SLEEP. GROUPS were hanging out in the parking lot all night long, doors slamming, yelling up and down the hall all night long. Once the sun came up the “zombies” disappeared. We told overnight manager she laughed and said I know. The last night we could tolerate, As some random guy was yelling up and down the hall away - “Ally” over and over again. This was at 4:15 in the morning - I called to the front desk. Within 10 min.cops were there and a fire truck. We checked out early forgetting about a refund or anything. It’s a difficult time with COVID, so understandably no hot breakfast. They made an attempt with bread wrapped not toasted no toaster on the first day morning to the last day nothing there but butter packets. The pool was empty and in door, not a problem except other area hotels have their pools open. The cleaning staff was friendly and helpful. The day time desk worker tried to accommodate with no options. Upon leaving we asked for a receipt and was told it was booked online, By the owner, so they could not print due to the rate charged would be shown. Isn’t that the point of a receipt? Maybe not. Now to the room - the beds are very UNCOMFORTABLE - so that didn’t help in our need for a good nights sleep. The parking lot stayed full with LOUD, Looking for more drugs. Hate to leave a negative review, however others should BEWARE!!! less

Nice clean room that appeared recently updated. Front desk receptionist was excellent helping us to obtain a better rate than initially booked. Unfortunately during this virus scare, this was the only Best Western of the 4 we stayed at during our drive home that did not offer any "To Go" items for breakfast. less

We did not make a reservation. Stayed here overnight while on a road trip. We walked in and were greeted by the lady at the front desk. She was very friendly and helpful. Answered our questions. Room was good. Some flaws but nothing major. My boyfriend loved the waffle bar. I ate the other options, biscuits and gravy and scrambled eggs. Food wasn't very warm, but hey it was free. Overall was a good stay. less