Best Western St. Louis Inn

Price for the room was good. Staff was great and friendly. But so much noise. Ask for a room away from the icemachine. With doors closed , I could hear the hairdryer from the room across from me. Kids running up and down the hall. Elevator was out of order 2 or 3 times during my ten day stay.Breakfast is ok. I think this place should have a security guard at night. less

Were staying for one night only, nice room, clean, had everything we needed, Jaime (?) On reception was great and still as perky the following morning. We were able to park our motorcycle under the veranda where we knew it would be safe and stay dry which was a big relief. Breakfast was good, usual standard for BW. Great stay, thanks . less

The hotel seems to have been refurbished recently. None of the previous comments about tobacco smells did apply. However, there was a family with extremely noisy kids in the corridor until very late. It should be allowed to spank the parents. The staff did not seem to be able to do anything about that. Good breakfast but the area for that is too small. But a good experience overall. less

Photos online looked great for this hotel, however upon arrival I was unfortunately extremely disappointed. I booked a regular bedroom, when I arrived they said all they had was a handicapped room. We accepted going to this room, however when getting in the room, I became even more disappointed. The bathtub had multiple hairs and dirt all over, the floors had pet hair, the headboards and night stand had finger prints, and there was dust on almost every surface. I went to the front desk to ask if there was any possible way to switch rooms, or to have them clean our room, they were extremely rude and unhelpful. We left to go out to eat, when we came back the room still wasn’t cleaned and never was. We had two beds, one of them also did not even have a comforter included. less

So I use Best Western frequently. This is not a good example of a normal Best Western. At check in the clerk wanted to down grade my room because I have a service dog. Then when I got to my room I found the couch was disgusting, and the bed was not much better. The refrigerator was also missing. I reported it and they did discount the room a little, but they did not fix any of the issues!! Terrible stay!! less