Best Western St. Louis Inn

The employees were outstanding, the room was nice and clean. Great room for the price. The breakfast was good, they offered biscuit and gravy, cheese omelets, and beverages. The person working the desk on this trip was great. The trip prior I question the guys knowledge. He wanted to charge me over $100 per night. Yet the online price was only $70. He said he couldn’t match the price. How can you not match the price on your own web-page? less

Unbelievable what a great find this hotel was! It's very clea, very kind staff, the bed was very comfortable, the breakfast was one of the best I've ever seen at a hotel, and the price for it all was Fab-u-Lous! When choosing a hotel I am always looking at reviews about the cleanliness, with a hotel it's not something I can overlook and this place was very clean, then we look at the comfort level of beds. I have a cage on my lower spine, and arthritis and these beds are very comfortable. The breakfast had waffles, eggs,sausage, tortillas, cereal, yogurt, pastries and bagels, delicious potatoes and more and more. The low price was great! We were traveling to the unexpected funeral of a family member, and at a time like this it was great to find this place as such a blessing along the way. less

Reviews were good, and it's close to IKEA. But the only positive I can give is that it was clean. Beds weren't assembled correctly, so we bounced and swayed all night. Two nights there and housekeeping never came. But we didn't bother to complain. But when we arrived at 8:40 for breakfast each morning, 20min before it should close...and the hot items were gone? I complained. There was no food staff the first day, no replenishment of items. The man at the front desk was slowly multitasking, but not refilling the hot entrees. On morning two, I mentioned it to the overworked food person, who then complained about how hard her job was...to everyone. While it was unprofessional, she truly was working hard without support. But she whined a lot, and the food still didn't come (at 9:05 she explained that the microwaved eggs I asked about at 8:45 take 24 minutes). I never understood why she had me wait rather than telling me they weren't coming. There was something about holding the coffee hostage bc the manager didn't bring the tool to fix the machine. So we didn't even have coffee. But the pool is awkwardly beside the breakfast nook, so we sat and watched people in their bathing suits (weird view!). This place was clean, with potential, but poorly managed. Hopefully they'll fix it. I had hoped to say something to the front desk on my way out, but the staff was busy talking and didn't acknowledge anyone departing...I'm pretty sure they had no plans to fix our experience (but I didn't exactly give them the time, either). I'm not interested in a blank apology "for my experience"... less

Room was clean and hotel breakfast was hot! It was absolutely fabulous and Dewayne at the front desk was great!! I will be returning very soon! We take a date trip once a month and this will be our new go to hotel! less

We were in town for a wedding and spent 2 night here. We have stayed here before and have always had a great experience. It's always a nice room at a fairly reasonable price. It's convenient to almost everything we need to do when we're in town. less