27/12/2016 hoosierdaddy500, Bloomington, Indiana
My impression of this hotel for the 2 weekends we stayed couldn't be more different. The first weekend was great! I was impressed by how nice the hotel was ("seemed" is the better word) for the price.... more
My impression of this hotel for the 2 weekends we stayed couldn't be more different. The first weekend was great! I was impressed by how nice the hotel was ("seemed" is the better word) for the price.
We then went to Oklahoma and I liked the hotel so much and was so grateful for how we were treated that I booked it again for the trip back the following weekend. Boy oh boy how different it was.
The room we got, there was no plug for the bathtub. We asked them for one. They said they would look and let us know. Never got back with us so my 4 year old had to take a shower instead of a bath. Not the end of the world. But the worst thing was the horrendous smell in the room. It apparently used to be a smoking room and they just never got the smell out. But it seemed like they tried to cover the smell with something else. Whatever it was it smelled like garbage. (Smells usually don't bother me, but this one did, that's how bad it was!)
We finally asked to switch rooms the 2nd night. They gave us a new room and it smelled the EXACT same way! Plus there was something on the floor that looked like cat food. They obviously don't clean very well.
If you are looking for a clean hotel with rooms that don't stink, you might luck out like we did the first weekend and get a halfway decent room here. But I wouldn't chance it. less
L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello, I am sorry you had a horrible stay in July but we have since remodeled and I am the new general manager (since October). I would hope that if your ever in the area again you give us another chance to service to show you that your bad experience was an isolated incident.