Hotel doesn't care about your health and safely
When we got to the front of the hotel, either a guest or employee was smoking beside the front door. They went into the hotel before us-without putting a mask on. When we got into the lobby there was ... more
When we got to the front of the hotel, either a guest or employee was smoking beside the front door. They went into the hotel before us-without putting a mask on. When we got into the lobby there was no one at the front desk-a sign saying that would be back shortly-and an employee standing over to the side. He was also not wearing a mask. After waiting quite awhile the employee, who was masked) checked us in-handed me a sheet with items to mark off for breakfast (nothing for my husband-only for me-I wrongly assumed we would get 2 bags of minimal breakfast to go). The room appeared clean. Unfortunately it overlooked a parking lot with lights shining right into the room and no black out curtains. The bed was comfortable. My husband couldn't figure out how to get the local channels on the TV and called down. The response was "the channel directory is on there" True-but the channels were not the ones that the directory said. No offer to help at all. The next morning I realized that the piece on the coffee maker that holds the filter was missing so we couldn't make coffee-I didn't want to call down as at this point we needed to get going so I was just going to tell them at checkout but no one ever asked how our stay was. When we get down to the lobby to checkout-there were 4 people. One guest in the breakfast area-not wearing a mask. A guest checking out, not wearing a mask and 2 employees behind the front desk-also not wearing masks. As we waited and waited for the guest in front of us to finish up-he actually said he would go out to his truck to get something. When he came back in-he did have a mask on. When we went to check out-we were asked if we wanted a receipt-I replied yes and that took a very long time to print the receipt. Meanwhile the other mask-less employee comes out into the lobby and walks right past us-without a mask. When we finally finished up I actually asked the employee checking us out if St. Louis Co had a mask mandate (I thought they did-but I was now thinking I was wrong or it expired) She replied yes they do-with no explanation as to why she wasn't wearing a mask. Best Western had a sign with all of the cleaning etc. they are doing with Covid-but quite honestly it makes me question if this specific hotel is really doing anything. I think we will stick with Marriott, IHG and Hilton from here on out. less