Very NICE motel
10/11/2016 Keith Y, Mishawaka
We have stayed in NUMEROUS motel over the recent years and this one rates in the TOP bracket of motels. I don't know where some of these people stayed that rate this 'dirty'' and poorly maintained. ... more
We have stayed in NUMEROUS motel over the recent years and this one rates in the TOP bracket of motels. I don't know where some of these people stayed that rate this 'dirty'' and poorly maintained. Maybe, the management has turned a leaf and is doing a better job, but We found it very clean and nice. The breakfast area was very clean and well maintained and a very good selection of items. The lady in charge kept everything full and clean. My only complaint, which was corrected, after I complained was the ADDED 'SAFE' charge to the bill AFTER I had signed in and found the final billing the next morning Nothing was ever mentioned about a SAFE charge prior to registration or during the Online Reservation process. We did not NEED a safe and did not use the one in the closet, but they wanted to charge me more for it. Upon complaining, I was told, it was on OLD computer charge in the 'system' that had not been removed, and they would remove at Exit, BUT they made no effort to remove it until I complained, SO< Watch for it and object. Other than that that, it is a great place to stay and very convenient to I-55 less
L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Keith Y,
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!