It is clear that the hotel is old and worn and in need of renewal. The lobby had a peculiar jumbled atmosphere and the hallways were worn and scuffed. The room had an odd metallic smell like the remnants of stale cigarette smoke.
The evening receptionist gave a poor impression. He was not very engaging, avoiding eye contact and greeted me with a rather brusk manner. I introduced myself and said I had a reservation, he barked back "can't hear you", and was half turned away from me in a not at all friendly manner.
However the woman receptionist in the morning was trying very hard to meet customers and was very pleasant when I told her we were checking out - even though there was clearly a lot going on she made a point of looking me in the eyes, smiling thanking me for my reservation. That’s all it takes.
Redecorate, service the equipment in the room and if you include a coffee machine, why not include some coffee too? The fridge in our room was leaking water and was barely working kind of grubby and just old.
The breakfast was dreadful. over cooked, greasy and rather unhealthy overall. There was a broken yogurt dispenser, which an employee seemed to take too long to service and even after this it still didn't work. The only options for yogurt from the broken dispenser and the fridge were sweetened flavored yogurt – all very bad. It is really not acceptable these days to still be using disposable cutlery and plates. It is unpleasant to eat with these things anyway aside from being terribly wasteful.
There were no problems specifically, just a hotel that is long overdue for an update. It is clear the owners/managers are trying very hard to make things work but its rather patchy and in consequence the hotel has a rather haphazard and worn appearance.
Included in the key wallet was a small comments card which said "if you can’t rate us highly please let us know" but I fail to see how any of the issues and observations I have made here could be fixed in the duration of one short stay. Something is not working here and consequently I feel compelled to rate this in the bottom three hotels I've stayed in, ever.