Wedding trip for a friend
22/02/2018 Tudylou, Brandon, Florida
Check in was quick and easy which was the 1st easy thing about the trip. The room was adequate and the beds comfortable. Cleanliness, especially along the wall and floors, was lacking. The bathroom... more
Check in was quick and easy which was the 1st easy thing about the trip. The room was adequate and the beds comfortable. Cleanliness, especially along the wall and floors, was lacking. The bathroom floor next to the tub was nasty with fuzz and dirt and the same was true of the floor underneath the vanity. A pair of socks fell behind the drawer of the bottom drawer, requiring us to pull the drawer out...YUCK! the stuff there besides dust was filthy and having to kneel on the floor yielded less than a pleasant experience when seeing other foodstuff under the other furniture.. The breakfast was free but after looking, we went down the street instead. We did enjoy spending time with friends gathered from all over the US for the wedding but were shushed by the desk clerk until we threatened to be noisy until the elevator was fixed...the elevator only when it wasn't really busy! AND the clerk was able to get it to work again. I would not choose this establishment again unless it were a life and death need to be there. less
Hotel19107, Front Office Manager at Best Western St. Francisville Hotel, responded to this review
Thank you for taking a moment to provide feedback of your recent stay at our property. I am so sorry to hear that your stay was anything less than exceptional. We strive very hard to provide a clean, comfortable stay for all of our guest, so it is very disappointing to hear that your room was not clean, our breakfast was not satisfying and their were mechanical issues with our elevator. On behalf of my entire staff, we do apologize for any inconvenience. We do wish we would have been notified of issues at the time and it would have been addressed immediately. Hopefully we will have another opportunity to provide the exceptional service you should have had.