Worst service
The hotel elevator was out the whole time we were there for two nights. We had to go up and down 3 flights of stairs and weren't offered to move to a lower floor. While we were out the first day no on... more
The hotel elevator was out the whole time we were there for two nights. We had to go up and down 3 flights of stairs and weren't offered to move to a lower floor. While we were out the first day no one came to clean our room or bring fresh linens and towels. When we asked for more towels they made us meet them at the stairwell. They should've at least given a discount or something!!! less
Hotel19107, Front Office Manager at Best Western St. Francisville Hotel, responded to this review
Hello,
Thank you for taking a moment to review your recent stay at our property. On behalf of my entire staff I would like to sincerely apologize for every inconvenience you may have encountered during your stay at our hotel. We strive to provide exceptional accommodations and service to our guest and hope you will give us another opportunity to serve you. We appreciate your business and you as a guest.