We chose this hotel because of the rating and reviews. Once we arrived we found it to be less than what we read. The front desk was not friendly at all. We asked to be away from all the noise of 95, so they put us in the back of the hotel, only to deal with trucks from the workers that were staying there. When we got to our room, it was clean, but does need some maintenance. The toilet paper holder was hanging by 1 screw, the wall switch outlet was there, but not attached at all, so you could see the hole where the electric box was. The maid service left a lot to be desired. We stayed here for 3 days, and in that time we never received a replinishment of sugar packets for the coffee, kleenex, ice bags or platic cups. At one point our toilet backed up, we called the front desk. He said he would send someone to fix it. We waited 2 hours and no one came, so we fixed it ourselves. The breakfast buffet was good, but no where to sit when it was busy. Never again, find someone else!!! less
bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.