some very good things to say!
17-10-2016 ladydesigner, Jacksonville, Florida
when we heard a major hurricane was headed our way we started looking for a reasonably priced hotel in case the stay would be longer than expected. online I booked with b.w. but because of changes in ... more
when we heard a major hurricane was headed our way we started looking for a reasonably priced hotel in case the stay would be longer than expected. online I booked with b.w. but because of changes in forecasts and plans at home I must've called this hotel 5 times to change dates. every time I called, even if I had to wait for a long time, the lady who answered the phone was professional and very courteous. i have to say i kind of marveled. after we checked in to a nice room on wed. of that week we didn't know what to expect as we live beachfront in a small cottage and really thought it might be gone after the storm. needless to say our anxiety level was high. we slept well though and the beds were great. the following day our city was told they had to evacuate so Thursday night was a full hotel, with a zillion dogs of every shape and size, and weary people with what belongings were precious or needed. we really expected a poor night of sleep. nope, even with the approaching storm and a packed hotel we heard nothing but the a/c when it kicked on. again i marveled! i mean there were a lot of people and dogs there! throughout our stay we were surprised how even with all the craziness going on that the hotel carried on. we lost power one night but that was to be expected. the one breakfast we ate there was very marginal, but i wasn't expecting much. the rooms weren't huge but adequate with a mini fridge which we used a lot!
the main reason i wanted to write this review is to applaud the staff for their hard work to keep us comfortable while they got blown by the wind and rain. the highlight of our stay was Annette. she is the head of housekeeping. what a gem. greeted us by name whenever she saw us and really seemed to care we were doing ok. she deserves a bonus or a raise! also tonya, at the front desk was wonderful and she deserves a bonus too!
overall this hotel was what we needed for this difficult time. thank you for a very good experience. you were there when we needed you! less