Best Western Springfield West Inn

I stayed here a few days ago for business when the Marriotts were all booked. The price was really good and so were the reviews so I thought why not. I checked in and got my license photo copied and had to sign and initial paperwork for staying in the room. Never have to do this at any Marriott property. Then I asked for waters and I had to pay cash for them at the desk. No room charge or micro-market store at all. Also, never had to pay cash for waters. The guy was nice though, so at least they had that going. I got up to the room and I think the doors have so much space between them I clearly heard people in the hallway not in front of my room. The room: Beds were made. Room had lights. Curtains did not close all the way, so the light woke me up early. I went to use the sink and there was hair in it. That is not normal. Obviously it was not cleaned well. I went to shower, as soon as the water hit the shower curtain it smelled horrible. I don't know if it was mildew or what, but it was really unpleasant. Shower also had hair in it. I think overall the hotel was ok, but whoever was supposed to be cleaning the sink and shower does not care at all about their job. If I could give it a 2.5, I would but I will give it a 3 based on price. That was very reasonable. less

Easy check in with helpful staff. Provided a list of local restaurants, all very close to hotel as were many shopping stores. Clean hotel and comfortable beds in room. Quiet hotel. Breakfast was standard fare but good. Room food was in was clean. Would stay again if in town. less

One night stay for a funeral. Very convenient and affordable place to stay as we generally look for a BW when we travel. The breakfast eggs were not the greatest but acceptable. Notes several good eating establishments near by, so for the price this BW met our needs. less

We dropped into Harford airport late in the eveining. We reserved a room at the Best Western since it was a short distance to drive. Check in was very pleasant and the lobby was very clean and comfortable. The room was surprisingly well done. My guess would be a recent remodeling of the property. Or maybe they are clean fanatics. The next morning we went downstairs to have the breakfast that you find in many establishments. This is where the major difference shocked us beyond belief. I was about to fix the a-typical do it yourself waffle. This is where David stepped in and asked if he could fix the waffle for me. Away he went to the mix and waffle and iron to fix the waffle. When he returned with the waffle I had to chuckle. I have in the past traveled for the company many times to many places. In all the times that I fixed a waffle at the hotel I was staying in it was never a full waffle. David's was not only full side to side but was the correct golden color. But wait there's more. After fixing mine he went about his duties making sure all the guests were happy and then moved on the cleaning any spills and refilling the entire food line. He never stopped. You might say that is his job, but the way he went about it made me feel he enjoyed people and enjoyed his job. I am sure if we are back on the East Coast again in that area I will be heading for David's Domain. less

This is a great hotel to stop at. The whole hotel, the lobby, hallway, our room and breakfast area were all very clean. The employees very friendly and helpful. Hotel was easy to locate right off the main room with plenty of parking space. less