Best Western Springfield West Inn

The lady in the morning and the gentleman are really nice but in the late evening the receptionist that took over was very rude. So of course my son decides to go over to the front desk and request some towels and he ask for six. Instead of just giving him the towels as he requested. Mind you he’s only 15. She decides to ask him how many people are in the room because only two people should be in the room. She asked him a few other things but by the time he came to tell me he was a little nervous because he knew I was going to be upset. So maybe in the mother that I am I go all the way up there and I ask her what exactly is your problem and why are you questioning my son. She says because there’s only supposed to be two people in the room I said how could that be when I registered for people. The receptionist continues to say well there’s only supposed to be two people I said will give me my damn money back because I registered four. Then the receptionist says OK well don’t worry about it. If you register the four people don’t worry about it. Mind you throughout this whole conversation she never once looked at my reservation. Besides that the toilet kept clogging I had to keep on clocking in and yes I did reported in the easier offer to moveBut I didn’t wanna go through the hassle of moving everything for four people. less

Rooms were clean and beds were comfy. Our favorite was the incredibly hot shower and the wonderful toiletries. What wasn't impressive was the included breakfast. The scrambled eggs and sausage links were bone cold, powdered coffee creamer just didnt help the marginal coffee and we had to flag down help to change the OJ machine. Upon arriving every table required wiping down before sitting. 2nd day we went out to breakfast to avoid the free breakfast offered. less

Hotel staff very pleasant and helpful. Remembered us from a past stay. Was always willing to help or offer even a kind word. Breakfast wasnt always stocked but as soon as you mentioned it they were willing to make more. Safety policies were good, and the internet worked well. We did have an issue with the remote this trip, but other than that no issues. Excellent hotel and staff. less

Recently two of us stayed here for two nights while attending an event at the nearby Big "E". The staff were very helpful and friendly. The lobby, room and breakfast areas were bright and clean. Our room as spacious and the beds comfortable. The sink was outside the bathroom so both of us could get ready in the morning with no waiting to get into the bathroom. Very convenient. Plenty of hot water and good temperature control in the room. The free continental breakfast was good. Reasonably priced. We will be back. less

Nice clean hotel. Room was adequate a little small for us as we generally get a suite. The hotel is situated near many restaurants, gas stations and stores. Our Inn Keeper Lori was very pleasant and helpful. We had to move our arrival date by a day because of weather and she simply did it even though we had exceeded the cancellation policy I think. That is the type of service that keeps us coming to Best Western! Lori was also very helpful with our plans to visit the nearby Dr. Suess museum a nice diversion. Thanks Lori Breakfast was a little sparse but adequate hot and tasty. We will stay again! less