Best Western Springfield West Inn

Room was adequate but smelled musty. Half roll of toilet paper. Broken air conditioner unit. But the worst was someone beating on the door at 10:40am asking if we were checking out. Checkout was 11 and we were finishing up to go checkout. She rudely asked if we planned to spend another night because if we weren't staying, checkout was in 20 minutes. Staff seemed a bit rude, perhaps stressed. less

Do not stay there- dirty socks in the room and even after we complained they did not remove them. Fridge and TV did not work and shower drainage was awful . Would not even be worth half the price! Management did not care and scary during a pandemic the rooms were that filthy! A shame as it is close to the Big East, but better to drive than room in filth! less

The lady in the morning and the gentleman are really nice but in the late evening the receptionist that took over was very rude. So of course my son decides to go over to the front desk and request some towels and he ask for six. Instead of just giving him the towels as he requested. Mind you he’s only 15. She decides to ask him how many people are in the room because only two people should be in the room. She asked him a few other things but by the time he came to tell me he was a little nervous because he knew I was going to be upset. So maybe in the mother that I am I go all the way up there and I ask her what exactly is your problem and why are you questioning my son. She says because there’s only supposed to be two people in the room I said how could that be when I registered for people. The receptionist continues to say well there’s only supposed to be two people I said will give me my damn money back because I registered four. Then the receptionist says OK well don’t worry about it. If you register the four people don’t worry about it. Mind you throughout this whole conversation she never once looked at my reservation. Besides that the toilet kept clogging I had to keep on clocking in and yes I did reported in the easier offer to moveBut I didn’t wanna go through the hassle of moving everything for four people. less

Rooms were clean and beds were comfy. Our favorite was the incredibly hot shower and the wonderful toiletries. What wasn't impressive was the included breakfast. The scrambled eggs and sausage links were bone cold, powdered coffee creamer just didnt help the marginal coffee and we had to flag down help to change the OJ machine. Upon arriving every table required wiping down before sitting. 2nd day we went out to breakfast to avoid the free breakfast offered. less

Hotel staff very pleasant and helpful. Remembered us from a past stay. Was always willing to help or offer even a kind word. Breakfast wasnt always stocked but as soon as you mentioned it they were willing to make more. Safety policies were good, and the internet worked well. We did have an issue with the remote this trip, but other than that no issues. Excellent hotel and staff. less