Best Western Springfield West Inn

I have stayed here before. As always the rooms are very clean. The staff are helpful. The breakfast is standard. This is a good value for the price. The location is several blocks off I-91 but is easy to find. less

Amazingly good value for very nice motel stay. Staff very friendly and helpful. Cleanliness superb. Beds comfortable. We were extremely satisfied. The breakfast was good for a free breakfast. Attendant made my waffle for me and it was delicious. less

We stayed at the West Springfield Best Western on a Saturday night to attend an air show at the nearby Westfield-Barnes Airport. When we arrived, there seemed to be some problem with two families wanting two rooms together. It may be because of this that the two ladies at the front desk were efficient but not especially friendly. The room was clean and comfortable although not especially roomy. That was okay as we just needed a room until we left early the next morning. The sink is separate from the bathroom with the toilet and bathtub/shower. The closet is large enough for a stay of a few days but would be small for an extended stay. They use the type of clothes hanger that can not be functional if removed. If you read my reviews, you know I check out the bathroom and in particular the caulking job around the tub. A bad caulk job indicates hotel management that doesn’t want to invest in a more costly professional job and often reflects upon everything else. This Best Western hotel passed. It wasn’t perfect but it was good. The bathroom overall was clean. A slight amount of mold on the bathtub tiles was all. The beds were comfortable but suffered from the inevitable lean towards the edge facing the other bed, where most people sit before laying down. They use the duvet system, with the duvet and a thick sheet on top. I’m a traditionalist preferring a sheet, blanket, comforter arrangement. The TV worked well with a decent selection of channels and an interesting remote that was designed to be easily cleaned thoroughly. I liked that! Remotes are serious germ carriers. I spray them with Lysol when on a cruise ship! Included in the room was a microwave oven and a small refrigerator. The A/C was under the window but extended out enough that it didn’t interfere with the curtains. The curtains were interesting that they had a sheer, a heavy vinyl curtain to totally block out light and a decorative curtain. The A/C had the option to run the fan full time so as to mitigate the sound of the A/C going on and off. The room was very quiet; I never heard any sounds from another room or from the hallway. A continental breakfast buffet is available in the morning with all the standard fare including scrambled eggs and sausage patties. No bacon. Although I didn’t use it, the pool looked very clean and I didn’t detect a strong smell chlorine smell. This isn’t a huge hotel having only four floors and about 16 rooms on each floor. There appears to be adequate room outside surrounding the hotel for parking. A couple of miles to the north on route 5, is a major shopping area with many restaurant choices. If you are planning to come to this area, this is a good place to stay. less

I had a very pleasant stay at this hotel. the staff was caring and knowledgeable of the local area and attractions. They went the extra mile to make me feel taken care of. I would highly recommend this hotel to anyone staying in the Springfield area, less

We stayed here one night while visiting Springfield and the Gem and Mineral Show. The property was clean and well maintained. The rooms were nice and the beds were comfortable. The staff was helpful and courteous. less