Overpriced for a basic hotel
19/08/2017 algauthor, Wapakoneta, Ohio
We initially booked the Space Shuttle room at this hotel to surprise our kids and were extremely disappointed to find that the room has only one bed, therefore unusable for our family. The Space Shut... more
We initially booked the Space Shuttle room at this hotel to surprise our kids and were extremely disappointed to find that the room has only one bed, therefore unusable for our family. The Space Shuttle bed was very old and dingy, and the entire room looked like it hadn't been touched in terms of updates since the 1980s. Also, having only one bed in a room geared for kids and families was just bizarre, not to mention it was way overpriced for what you got. The staff was very helpful in changing our reservation to a room with two beds. We ended up in a basic, updated, standard room that was a little overpriced but served our family's needs. The room did have an odor, as if it had once been a smoking room but was doused with air freshener to disguise the cigarette smell. The pool area is small and could use a little updating. The breakfast room was nice and the food met our expectations. less
Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Thank you for taking the time to write a review. I'm sorry you were disappointed with the Space Shuttle room, but am pleased the staff was able to locate a more suitable room for your family.
With much appreciation,