Not a 3 star
24/11/2016 RomirMelo, Barboursville, Va
Stayed here for a night. Check in is quick and staff is friendly. The room is a different thing. The room is very outdated. There are bugs on the ceiling. The pillows have hairs, short and long, black... more
Stayed here for a night. Check in is quick and staff is friendly. The room is a different thing. The room is very outdated. There are bugs on the ceiling. The pillows have hairs, short and long, black and blond! The AC has the bottom wires exposed. Bedside lamp will not turn on. I think they are expecting more things to not work since there is a repair request form on the table. Definitely not a 3 star as rated online. less
Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Thank you for taking the time to write a review of our property. I'm pleased that you found our check in to be quick and our staff friendly, but very disappointed in the way you described the condition of your room. I apologize that your room was not up to our normal standards. As for the maintenance form in the room, when a guest visits with us they have a better perspective of the room from a newly burnt out light bulb, to a freezer that may not cool enough. We want to allow you the guest a way to express your concerns so that we can correct the issues before they become problems. I hope that you will give us a second chance to prove that your stay is not what you should expect when staying with us in Titusville, Florida.