Horrible experience, dirty hotel
13/08/2018 didiceleste, Chalons-en-Champagne, France
It was a horrible experience. I tried to not judge the reviews and wanted to have my own impressions but I shouldn’t have booked at the Best western, totally waste of money! We’ve been given a room wi... more
It was a horrible experience. I tried to not judge the reviews and wanted to have my own impressions but I shouldn’t have booked at the Best western, totally waste of money! We’ve been given a room with a Super loud AC, it would have been impossible to sleep with this crazy noise. Nobody cared at the front desk, not an apology or someone to offer a solution. I requested to move room but it was not appreciated at all. I have been given 2 full beds instead of the king that I paid extra for. A little bit upsetting but the noise from the AC was way too loud! The new room was right next door to the previous... So we could still hear the AC being loud. Pointless to move.
Rooms are far to be cleaned with filthy disgusting smell, ants on the desk, bathtub full of hair.... it is not worth what I paid and i should be refunded for all these hassles. I wanted to give a try to best western hotel but never again!!!!!! less
Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
I am so sorry for your experience. Please contact me at 321-269-9100 or by email at email@example.com to discuss your stay.
I look forward to hearing from you soon.
Wishing you a lovely stay,