11/09/2018 melmulder, Wyoming, Michigan
I paid $77 for a king room with a fridge and microwave. I saw the negative reviews, but I felt like I had gotten a decent deal at the time, so I kept hoping that the negativity was not true. Upon arri... more
I paid $77 for a king room with a fridge and microwave. I saw the negative reviews, but I felt like I had gotten a decent deal at the time, so I kept hoping that the negativity was not true. Upon arriving, the receptionist was friendly, but just stepping into the lobby you can tell how outdated the place is. Went to my room, and found that they had given me 2 queen beds instead of my king. Back at the lobby, I was told my reservation had "gotten lost" or something, but the receptionist was able to switch things around so I could get what I had paid for.
However, the new room did not have the fridge or microwave as advertised. Although the room was clean, it smelled very musty and the carpet felt damp. The toilet seat was falling off (I screwed it back on) plus it was chipped, there was some mold in the shower, and the whole place was shabby and outdated. I didn't use the pool, but that looked fine.
The one redeeming factor of the place is the free breakfast. They had a nice selection, with hot items as well as a build-your-own parfait and waffle station. Although the space there is cramped, the staff kept it well stocked. less
Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Please accept our apologies for your dissatisfaction with your recent visit. I will be sharing your review with our staff, so we can learn from your experience and hopefully prevent another guest from having a similar one. We hope that you will return in the near future to see all the changes we are making.
Wishing you a lovely week,