I’ll start off with the good- the beds were comfortable and I liked that the floors didn’t have carpet. The bedroom was very dusty, but I wouldn’t have thought much about it, if it wasn’t for the disg... more
I’ll start off with the good- the beds were comfortable and I liked that the floors didn’t have carpet. The bedroom was very dusty, but I wouldn’t have thought much about it, if it wasn’t for the disgusting bathroom..
The nastiest part was the wash rag that the housekeeper had fanned out as decoration, had dry snot blood all over it- not a stain. It was in the back of the rag, but how could one not have seen or felt it when fanning it out as decoration??? The bathroom was covered with hair. One of the bath towels was filthy and just folded up for use- again not stained. The bathroom door wasn’t properly aligned and didn’t open, close, or lock without a lot of force. The body wash was empty and the shampoo was almost empty. The shower soaked the bathroom floor and we could never get the water to a warm temperature- always scalding hot or freezing cold.
It was an absolutely disgusting restroom and if we hadn’t had already driven for 16 hours with young children and were literally waking up in a few hours, we would have left. When I brought these issues to the front desk manager, she just stated that she was surprised and that her best housekeeper cleaned our building. Didn’t seem to care at all. If this was a hotel 6 and I paid $80 then I’d know what to expect. However, this hotel was waaay overpriced for the quality and cleanliness. I would never stay here again and would never recommend. less
Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
I am very disappointed to read your review. What a terrible experience you described. We have been working so hard to improve upon our property, but it appears we failed with your visit, from the bathroom issue to my staff's reaction to the problems. Please call or email me directly at firstname.lastname@example.org or 3212699100. I would love to speak with you.
Wishing you a lovely weekend,