Not the best Best Western
This is an old 2 story renovated hotel. The sound proofing between floors is not good. We heard foot steps, suitcases being rolled, and all movements. Nice shower dispensers but the soap was out in on... more
This is an old 2 story renovated hotel. The sound proofing between floors is not good. We heard foot steps, suitcases being rolled, and all movements. Nice shower dispensers but the soap was out in one of our rooms and conditioner in the other (left a note & response was they were out:( Beds are double & not queen. I wiped hair out of the shower edges & bathroom corners. less
Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Thank you for taking the time to share your experience. We are an older 2 story motel with exterior corridors, that has recently underwent a full remodel. The first and second floors have about 18-24 inches of pure concrete between them and as sad I am to admit you can still, sometimes hear a noisy neighbor. I'm unsure why two of your rooms had soap dispensers that were out. I reached out to the Housekeeping Manager after reading your review and she assured me that we have the product. I also discussed the cleanliness issues you described in the bathroom. So totally unacceptable on our part with the hair and to have left a note about the dispensers instead of filling them. As for our beds we only offer Double and Kings at this time. Our rooms are smaller, as we are an older build to put two queen beds would leave very little floor space. We hope that you will accept our apologies and after proof reading what appears to be my excuses, you will contact me to assist you with hopefully a redo at our property. My phone number is 321-269-9100 or by email at email@example.com.
Wishing you a wonderful week,