Needs Attention
28/02/2017 gleno51, Round Rock, Texas
The staff was again very good - friendly and helpful. But the facility needs attention. Our bathroom had a missing sconce - just the bare bulb on the wall - and the elevator didn't work that evening... more
The staff was again very good - friendly and helpful. But the facility needs attention. Our bathroom had a missing sconce - just the bare bulb on the wall - and the elevator didn't work that evening. The hallway on the 3rd floor smelled like cigarette smoke, and the bright morning sun made half of the tables in the breakfast area uncomfortable (the curtains do not block out the sun). we have stayed here several times when visiting family, and this is the first time that the place just didn't feel comfortable. less
Best Western S, Front Office Manager at Best Western South Plains Inn & Suites, responded to this review
Thank you for your review of our property. I do apologize that your visit was not as comfortable as your others. We are currently going through a Design Remodel for a 3 year plan. We are on year 2 and in year 3 is when the rooms get remodeled. We are aware of the sconces, however, they will be replaced once we get to that part of the plan. Also, I do apologize for the curtains. We did not choose them ourselves, those were picked out by our Design Team and sent to us to put up. 3rd floor has our smoking rooms so I understand that it smelled like smoke in the hall and I do apologize. It is great to hear that our staff was friendly and helpful! We are working on these issues and I apologize once again.