Best Western South Plains Inn & Suites

I travel to Levelland at least 4 times a year and I always stay at the hotel. They provide service with a smile, very clean accomodations. The entire facility is kept very clean and rooms are so quiet . less

I liked everything about this stay. Clean room and breakfast started early which allowed me to get on the road early. I didn't have reservations but this location had rooms available and it was such a relief as I was very road wery. less

The rooms and the beds are huge and the beds were very comfortable. The staff was outstanding. We were 100% pleased! The food was outstanding,also. The place was very clean. We liked everything about the place. Can't think of one bad thing to say. less

Pool is disgusting full of algae, green and slimy, staff does nothing to correct. needs professional help. They throw in a few chlorine tabs, needs to be shocked and shocked and shocked again, then they need to adjust the chemical balance until its right. Cant believe they let people swim in it. so gross. less

After all the great reviews I was hoping to have one to leave myself. We got the Executive King Suite for the fact that we could put our son down for a nap in a separate bedroom. My parents checked in for us and put him down to bed and we arrived at 11 at night exhausted and ready for sleep. However the sheets were wet, upon examination the mattress was wet. We called the front desk, told them we would sleep on the pull out for tonight because we didn't want to wake our son and move all of our stuff. She gets us sheets, comforter, and some pillows and leaves. We make the pull out bed and see that the still warm comforter had a blood stain on it. Again exhausted, we threw it to the side and just used the sheets and went to sleep. They did get us a new room the next day and that room was great. No issues with it and the staff was very apologetic explaining that they had steam cleaned and that was why the previous bed was wet. Sure, ok I'll buy it. They have a sign at the front desk saying we will make it right. So when I checked out on Sunday I was shocked to see they charged for full price for the whole weekend. I asked the manager who was checking me out if they weren't going to at least give us a discount or anything for the wet bed and stained comforter? She apologized, and proceeded to refund me $20. For paying for their King Suite room and having to sleep on a pull out sofa and offered a blood stained comforter I do not think this was making it right. The staff was friendly, the room we did get eventually was nice, the breakfast was ok, and the indoor pool was nice. But I will not be staying here again when we are in town next and I will not be recommending Best Western anywhere to anyone. less