DO NOT STAY HERE!
Margarita, mgr was very nice but don't ask her for anything. It was freezing outside and inside the hotel. She told us no cookies as is custom after 5, said the mgr had stopped that for visitors since... more
Margarita, mgr was very nice but don't ask her for anything. It was freezing outside and inside the hotel. She told us no cookies as is custom after 5, said the mgr had stopped that for visitors since workers would come and gather all of them and take them, and do not ask for luggage racks, mgr rid of those too with the upgrade of hotel, said not a single one around. Pillows small and hard on your neck, the floors very squeaky, the a/c-heater was loud it was coming apart, sounded like an old car! No ice machines on floors only on the bottom. She couldn't heat up the gym, used a little floor heater, we started working out it was 51 degrees and ending workout was 54 degrees. We used the hot tub, no heat there!! less
BWSouthPlainsInn, Hotel Manager at Best Western South Plains Inn & Suites, responded to this review
Dear Esteemed Guest,
Thanks for your comments.
I’m sorry that several issues combined to make your stay less than desirable.
Our sincere apologies.
We take real pride in offering the best possible guest experience, and I understand that we let you down.
You can be sure we’ll do better for you next time.
Nothing means more to us than providing a pleasant guest experience.
Sincerely,
Hotel Manager.