I guess we got what we paid for
27/03/2017 mcarskaddon, Boise, Idaho
Room 254, March 20 - 24 2017. First I have to commend the check in and breakfast staff. The woman who checked us in was friendly and helpful. She made a OUTSTANDING first impression. (We checked i... more
Room 254, March 20 - 24 2017. First I have to commend the check in and breakfast staff. The woman who checked us in was friendly and helpful. She made a OUTSTANDING first impression. (We checked in around 5:30 PM on the 20th in case the hotel managers read this and want to commend their employee, she deserves it.)
It went downhill from there. When we went to the restroom in our room to refresh ourselves after a long day of travel. My husband noticed a large clump of hair stuck to the wall just above the trashcan. At some point during your travel experiences, you stop caring and want to relax, so we chose to ignore it.
The next day we showered without making eye contact with the hairball.
The breakfast staff was helpful and seemed to be honestly interested in making sure everyone was taken care of. (The breakfast was horrible, stale bread, fruit I would not have purchased... we should have bought breakfast from the McDonalds across the street.)
The hotel has amazing freeway and commuter train access. That means, you'll hear trains and freeway noise ALL of the time. Not a negative, just set your expectations for a noisy night.
When we returned to our room that evening, we noticed the hairball was sill there. Really? Another employee cleaned out the garbage can and failed to notice the HUGE, black hairball 1" from the garbage can? We were so tired we decided to name it "Harold" rather than complain.
We skipped breakfast the next morning and shelled out the $ for a decent, fresh breakfast.
After a day at Legoland, we returned to the hotel and noticed "Harold" was missing in action. I was a little sad. Then I noticed the bathroom window was wide open and there were ants everywhere in the bathroom. "Harold" must have been a beloved hairball and his passing brought out many mourners.
There was a weird chemical smell in the air. I have a feeling someone murdered Harold and attempted to take out his following. HA! There was hundreds of those little 6 legged mourners, good luck with that!
At that point, I didn't know if I'd stay there again. It was a toss up. Good service, some rather NASTY cleaning practices but it was a fair price.
Then we had to leave our flight at 3:00 am. They don't employ security guards and the people who are up to no good know that. I wouldn't recommend this hotel because of the lack of security, especially if you have young children like we do. less
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review
I want to apologize for your stay. I will be speaking with my housekeeping staff. As far as the security of the hotel, we have security cameras all over our property and our night auditor does walk around the property.