Great location, comfort, and service
14/04/2017 Jean Q, Sacramento, California
Hotel is clean, friendly, and comfy. Room 311 is a wonderful suite with enclosed patio. It is in a separate building which I liked. The bed was comfortable. deep whirlpool tub. Walk in shower. I l... more
Hotel is clean, friendly, and comfy. Room 311 is a wonderful suite with enclosed patio. It is in a separate building which I liked. The bed was comfortable. deep whirlpool tub. Walk in shower. I love the fireplace. The room is dog friendly and I was happy it did not smell like dog. Pool, hot tub, and steam sauna was a nice clean recently renovated area. Hotel Location was perfect! I walked to shops, restaurants, and a winery near the square. Many dog friendly places in town. i enjoyed Hopmonk Tavern patio for dinner.
On the downside, Room 311 is directly across from breakfast service. Breakfast prep starts at 5:30am so noise woke me up. Service starts at 7. Not a big deal but lighting and switches were out of date. less
Pauliemanager, Front Office Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Hello! Thank You for taking the time to respond with your feedback. It is appreciated more than you know. I assure you we read through all of them, and try our best to fix any glitches in the overall experience. We charge a fee per night for pets, for the sole purpose, that we can make sure none of them smell like any pets have been there, so thank you for letting us know that that's going as planned. I apologize for the breakfast noise, i rarely hear about that, and make sure next time you give us a call, and we'll make sure to put you in a room away from it just in case.
Front Office Manager