Best Western Sonoma Valley Inn & Krug Event Center

We wanted a hotel that would be walking distance to the historic Sonoma Square, and this fit the bill. The hotel is not much from the outside, but the inside courtyard and pool area is lovely. The room was clean and the beds were comfy. Would definitely stay there again! less

My complaint with the Sonoma Valley Best Western goes beyond anger. I feel like a robbery victim. Be aware of their cancellation policy; no exception is given for unforeseen events. In our case, a reservation was made and paid for in advance to the Inn before a medical emergency occurred (surgery). Additionally, a state-wide ban was issued by both governors of Oregon and California due to a spike in the pandemic in December/January 2020-21. Numerous attempts were made to cancel the reservation via phone and e-mail, but there was no response from the manager, Jack. I was ignored. There was no offer to do the right and honorable thing and either refund our $673.00 or postpone the reservation. We are a retired couple with years of travel ahead of us. As a result of this wretched experience, we won’t be staying in any Best Western again. This policy means they could have rented our room and doubled their profit. Wow! What a racket! less

We stayed at the BW Sonoma valley Inn due to its location right off the square. That is probably the only reason to stay there. We wanted to be within walking distance of a restaurant where we had reservations. Things to know- there are no elevators so if your room is on the second floor be prepared to lug your suitcase up the stairs. Inquire about breakfast because no one bothered to tell us that it was not in the breakfast room. We walked over and there was a sign on the door to get a “grab and go” breakfast from the lobby. Now that sounds like you could grab a breakfast, hop in your car, and munch on the way to your next destination. But no, your bagged breakfast included a dry packet of oatmeal. So it is really a “grab and go back to your room and boil some water” breakfast. Other items in the bag were a tangerine which we ate and a muffin which you could eat on the go if you are into eating pastries for breakfast. Other less than optimal aspects of the experience were an overhead heat lamp on the very chilly bathroom ceiling that did not work and a remote for the heating system that was next to the TV remote. We discovered it when we went looking for a way to express check out. Without the remote you have to get down on the floor to control the temperature. Bed was comfortable, internet worked, shower was okay and the location is good! less

My posts/reviews normally are quite positive however, I must vent. 2019I booked at Best Western Sonoma Valley Inn & Krug Event Center for a stay during a wedding. I did know that the prepaid trip was not refundable, however when days prior to my trip, Napa/Sonoma was without power. YES, PGE cut all power to the area. The wedding was moved to San Francisco and I canceled my reservations. The Reservations Manager would not refund me but he did give me a credit if I stayed there. Then COVID hit and I did not travel. Now there is silence from the Hotel. I called and they could not find any information on my reservations. I happened to check an old computer and I did find all the documentation. Called them to discuss with no return call ...for 10 days. We are talking about $750+ they have kept of my money. Hoping others take note... less

We always get a room in the spa suites when we stay in Sonoma. It is very close to shops and restaurants. I've seen a lot of negative comments, both here and on yelp, but I personally have never had a problem here. less