Best Western Sonoma Valley Inn & Krug Event Center

I booked a trip here for Oct 2017 with a non refundable room rate. Given the current situation with catastrophic wildfires in the area, we decided to cancel our trip so as not to get in the way of responders and the community trying to cope with the losses of home and property, not to mention the tens of thousands of evacuees seeking shelter. However, the mgmt here would not allow us to cancel, even given the extenuating circumstances of a natural disaster. Very disappointing. We have always stayed at Best Westerns and thought you would be a better community partner than this . less

We arrived on Sunday evening the night the fire started as a small brush fire in Calistoga. We were supposed to stay until Thursday and had booked the king suite that was so beautiful. By next morning all hell broke loose. Fire was everywhere. We went down to the breakfast room and they were so apologetic for not having the hot breakfast usually served. They had just been informed by the Sheriff that they were to be an evacuation center. Of course all the wineries and tourist attractions were closed so we decided to return home to NY. Our Non-refundable reservation was FULLY refunded except for the one night we stayed. We hope that after they are able to rebuild and return to normal that we will also return to enjoy Napa / Sonoma. We will definitely return to the Best Western Krug. We hope you all remain safe and out of harms way. less

Have stayed here twice now. This last time was during the recent fires in the surrounding areas. The staff was extremely short handed due to the mass evacuations of the surrounding towns but they stayed on top of things as best they could. Sat in the courtyard while we were waiting on our rooms and one of the employees brought out some cheese and crackers for people and made sure we were all doing OK. Rooms are in pretty good shape, staff is helpful. Would stay again. less

We stayed here for 2 nights and was sorry we couldn’t stay longer. The room was beautiful. Very clean. Great breakfast. Loved the pool area. Very friendly staff. Was a convenient location to go wine tasting. There were several great restaurants within walking distance. Would definitely stay here again. less

I was very disappointed when I was given the wrong room and then given a very "canned" response about some sort of maintenance issue with my room...which was only a standard King bed room. When I requested the correct room for the next night, I was told they still couldn't accommodate me...eventhough I was checking in early enough that the correct room could have EASILY been found...but NO effort was made at all. less