Jackhammer and chainsaws at 9am
07/02/2019 Hkl00, Seattle, Washington
We stayed 2 nights to spend some relaxing time wine tasting after visiting my grandmother for the first time in memory care. Early on the morning of our second night, there was literally a team of wor... more
We stayed 2 nights to spend some relaxing time wine tasting after visiting my grandmother for the first time in memory care. Early on the morning of our second night, there was literally a team of workers jackhammering the tiles off the walkway right down from our room. We tried to get away from the sound by going to the continental breakfast, and there was a team trimming the trees in the parking lot with chainsaws. After about 2 hours of this, we just checked out early. When I checked out, I made a comment and received zero apologies or offers to make anything right. "Oh they're changing out the tiles". Like that is something that just happens most nights at hotels. The room was fine and the location was fine. It's pricey for a mid range hotel otherwise. And bad customer service in my experience. I understand you have to do maintenance, but if you're going to be jackhammering a walkway, don't have people staying in those rooms. Or close! If you book, call ahead to make sure this renovation isn't still happening. less
KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
I am very sorry that the work we had going on during your stay with us was of such disturbance to you. We tried to block as many of the rooms near that area off as possible in an effort to not disturb people. We also waited until 10 am to start and only went until 2pm. I do understand your frustration and I am very sorry that what was supposed to be your relaxing trip had to be cut short. If you would like to discuss this with me further I would be happy to talk to you and can be reached directly here at the property
I wanted to let you know that this is not a typical experience here at our hotel and I hope that despite the disturbances you will consider giving us another opportunity to provide you with a much improved experience.