They just need Better Customer Service
Other than the heating system not working and them taking a long time to make it right and the manager didn’t even apologize or anything, it was okay. The room seemed clean. The room was big. The cou... more
Other than the heating system not working and them taking a long time to make it right and the manager didn’t even apologize or anything, it was okay. The room seemed clean. The room was big. The courtyard seemed abandoned and not taken care of. less
Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Almita0901
Thank you for taking the time to post a review. I am very sorry that I did not contact you the following day after you had issues with your heater. Unfortunately I was not informed of what had happened so I was not aware. My apologies again.
I did want to assure you that while not many people are utilizing our garden courtyard, we do have a landscaping company that does come in 2x per week to service that area.
I do hope that despite the issue that you faced initially during your stay with us, you will consider staying with us again
Best Regards
Kendall