Everything was fine, but the reception!
Indeed to find the parking is confusing as the navigation is taking you at the front entrance which is pedestrian street. It will be helpful to give the navigation coordinates of the parking when a pa... more
Indeed to find the parking is confusing as the navigation is taking you at the front entrance which is pedestrian street. It will be helpful to give the navigation coordinates of the parking when a parking place is booked. It took me 20 min to drive around!!!
Room is very comfortable and without air conditioner, which for 38C outside was not the best option. Opening the window during the night was OK and the noise from the pedestrian street was acceptable.
Bed is very comfortable. Bathroom very clean and modern.
Breakfast was lavish and breakfast area is big enough to accommodate the guests.
Reception staff though was a bit confused. I didn’t feel welcomed. I left the hotel in the morning but forgot my credit card at the reception and NO ONE called me the whole day. When I realized it was the evening in Berlin. Very disappointing! less
soibelmanns, Front Office at Best Western soibelmanns Lutherstadt Wittenberg, responded to this review
Thank you for taking the time to rate our house.
We would like to thank you for your detailed and open mail and the submitted criticism. The reactions of our guests are important to us and help us to recognize grievances and thus to remedy them.
We thank you for the words of praise to our hotel and our facilities.
We are therefore very happy that you would like to recommend our hotel.
It is true that our hotel address is Collegienstraße, but our access to the car park in the Wallstraße.
You will receive this information when you book directly through us or in the booking portals via the area Directions / google Maps Map or the small letter.
As a rule, all our guests inform about lost property, if we have all available data such as mail address or telephone number available.
Your satisfaction is very important to us, and we will use your feedback to improve our services so that we can offer our guests a more enjoyable stay in the future.
Best regards from the Best Western soibelmanns Lutherstadt Wittenberg.