Needs a few upgrades, but nice
19/07/2017 bryanmX4375WU, Chapel Hill, United States
PROS: Let me start by saying the hotel staff is exceptionally nice and willing to assist you in any way. Rooms are clean. Beds are OK, expected for a hotel. Outside is clean. A/C works well CONS: No... more
PROS: Let me start by saying the hotel staff is exceptionally nice and willing to assist you in any way. Rooms are clean. Beds are OK, expected for a hotel. Outside is clean. A/C works well CONS: No safe in rooms for valuables. Breakfast is kind of limited with eggs from a carton that are not great. Some door knobs/light switches are upside down (not a big deal) Some ice machines were out of order when I went (July 9-14, 2017) Overall, this hotel is a great stay. I would stay again, but go somewhere for breakfast. less
Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize if the accommodations and amenities did not fully meet your needs and expectations. I apologize our staff did not respond to any maintenance issues regarding the ice machines not working properly, and with the guest room doors and switches. I apologize if the breakfast we provided did not meet your dietary needs or usual fare. I am sorry that our staff did not inform you that our hotel has safety deposit boxes for guests to reserve and use to store items. I am pleased that our staff was helpful and courteous during your stay. I will be sharing your observations with our staff. We hope you will consider staying with our hotel again if you are in Socorro. Thank you for your business.