An Average Hotel
03/02/2017 Mustystern, Istanbul, Turkey
I stayed there 7 days long. Shortly I can say it's an average hotel but some of the staff needs to be trained, especially the one who is called Federica. She needs to improve her attitude and approach... more
I stayed there 7 days long. Shortly I can say it's an average hotel but some of the staff needs to be trained, especially the one who is called Federica. She needs to improve her attitude and approach to hotel guest. As someone who has been working for the frond desk department for the last 20 years (for the last 6 years as a night manager, assistant front desk manager, shift leader and front office manager) I would surely not let such a receptionist work at my department. Wi-fi was not so good. Sometimes signal was good sometimes not in the room. The cleanliness of the room was ok. For a 3 star hotel it's breakfast was excellent. less
Soave F, Proprietario at BEST WESTERN Soave Hotel, responded to this review
Thank you first for choosing us, then for the compliments of cleanliness and breakfast, services to which we devote a lot of attention. I am very sorry for your words about Federica, my valid and appreciated for a long time collaborator. No guest has ever complained about her normy staff. I do not know what happened, and you were not specific in your description. Our wifi service is good and during the periody our were our guest no one got problems about it. If you told it at the reception, the staff would have solved your problem. I'm sorry and I'linvite you to come back to us to find a betterexperience.