Cancelled my room and had very bad customer service.
I would not recommend this hotel. I had booked two nights thru Expedia and had to cancel the first night. The hotel staff instead cancelled my second night. I showed up to check in and they told me... more
I would not recommend this hotel. I had booked two nights thru Expedia and had to cancel the first night. The hotel staff instead cancelled my second night. I showed up to check in and they told me I had no registration. After talking with Expedia, they had it correct on there end it was the hotel employee who had made the mistake. The front office manager Lisa made no attempt to remedy the situation. The hotel was full due to a basketball tournament. She never even offered to call and find me another room at another hotel. I was basically told too bad. While I understand that people can make mistakes, the hotel should try to compensate me somehow for their error. I asked to get a hotel room comped for another night stay and the best they said they could do was give me a room at a government rate. Well I am already a state employee, so that really doesn't help me. Or at a minimum they should have offered to help find me accommodations. less