Best Western Snowcap Lodge

We stayed at the Snow Cap Lodge and it was very nice. Lisa at the front desk was amazing. Our room was comfortable and roomy. The hotel staff was very friendly. We stayed for three nights and the price was very reasonable. less

Snowcap lodge is one of the best places to stay in the area!! It is evident they care about the safety and health of guests!! During covid it is very important if a overnight stay is needed..that top priority is used in providing a clean environment using precautions and disinfecting regularly!! We stayed at Stewart lodge during our last trip through...the rooms were filthy..& looked like they hadn’t been deep cleaned In months!! Snowcap lodge is definitely worth the extra $ spent in ensuring a safe comfortable stay!! less

The two women checking me in at the front desk were extremely friendly and helpful. The gentleman that was diligently clearing the snow from the parking lot and walkways was appreciated as well! As others have pointed out, the pool was clean and the kids loved it. We loved the clean hot tub. The warm sausage biscuit gravy was awesome! Typically traveling with a family, the warm breakfast and multiple options is one of the reasons why I choose to stay at a Best Western when traveling. For my level of comfort the bed was so-so and little on the firm side and I could also say that I wasn't blown away by the pillows, as some have either raved about the both or ranted. I slept ok, but my wife didn't. We stayed in a King Suite and the leather couch was nice touch in the sitting area. Two items I would suggest for improvement. One; add recycling cans. Most hotels now have a recycling can or two in the rooms and if you're going to "regulate waste" by having soap dispensers in the shower, then you should have recycling cans in the room for the plastic water bottles that you provided in our room. Additionally, with a grocery store across the street it would make sense that guests would stop there and consume products that would have recyclable waste. Suggestion two; in the King suite maybe consider moving the location of the television and adding a swivel arm mount, so the tv can be easily seen when spending time in the sitting area and when in bed area. less

Compared to local alternatives, if you are looking for the most for your money, this is the place. The best value in this community. Clean, comfortable, convenient Covid and environmentally conscience. less

Actually cutting short our long weekend together because they called us at 11:05 am this morning and said we were checking out today Saturday rather than the pre-arranged next day Sunday. When we checked in on early Friday morning the front desk clerk was confused about what day it was and the date. We had a reservation booked for Friday, Saturday, checking out Sunday. He canceled that reservation and rebooked us saying that we were checking in on Thursday (we had pre-arranged days in advance that we were arriving very early Friday morning and that we needed a pro-rated rate to check in technically before the 4 pm checkin time) and we said no, it’s Friday and we want to check in early before the 4 pm time and explained we had arranged it prior to our arrival and were assured that we would just need to pay a pro-rated amount for the early checkin. He bungled it up, cancelled our original reservation and then changed it to checkin Thursday (it was Friday) and had us checking out on Saturday (even though I repeated multiple times that we want to check out Sunday, he agreed that he had us in for check out Sunday). We got a phone call from the front desk this morning, rudely telling us we had to leave even though we we understood we we were checking out Sunday. No, she said, this room has been rented and you need to leave today. Never staying here again. And the front desk needs a calendar for staff to reference when they don’t know what day or date it is. less