Best Western Smoky Mountain Inn

Best Western It’s where I stay it’s always consistent in a very good competitive price and great service.I am booking in anniversary for my wife and I to go back to this location we will be married 30 years and it is a nice place to less

Room was very clean, comfortable. Staff was exceptional!!! Made our visit pleasurable. We were visiting a hospitalized sister. Front desk staff as well as support and cleaning staff went out of their way to help. Jim less

My wife and I recently took a little weekend trip to Waynesville. It was kind of a spur of the moment so lodging options weren’t abundant. I settled on the Best Western since the reviews were good, and I’m glad I chose to stay here. We arrived at the room to find a welcome bag with 2 bottled waters a pack of cookies and some microwave popcorn. I don’t that I’ve ever stayed anywhere that had this. The room was very clean and cozy. The bed was more comfortable than most hotel beds so that was nice. The views outside the hotel were awesome. The location of is very nice as you could be in downtown in 5 minutes. On our second night we again were given another treat bag, which I thought was above and beyond. I loved our 2 nights and would stay here again in a heartbeat. less

What a great surprise to stay at this Best Western Inn. From the initial phone contact with Debra at the front desk, to the overnight stay, everything about this place was so positive! Access to the room from the car was so easy. The room was immaculate. We have never before had a guest gift bag waiting with chilled bottles of water, cookies and an envelope of microwave popcorn to enjoy later. We had our 15-year old granddaughter with us and she loved having a queen bed all to herself. What was MOST surprising to me however, was the bath tub. It was spotless; no actually it sparkled. It looked brand new, but was actually over a year old. It seems Jasper and her housekeeping staff are proud of the work they do and it is evident when guests can enjoy such cleanliness. Since we had to order take-out meals from a local restaurant, we found a nice picnic table on the hotel property to eat our dinner. The mountains surrounding us made for a wonderful setting to enjoy this memory together. If you are visiting Waynesville, NC and need to stay overnight, I highly recommend Best Western Smoky Mountain Inn. You may wonder if you are following the directions since the hotel is not easily seen from the road. No worries, just turn in at the old red barn with cows grazing around it. less

I'm a hotel snob, and I have to say, this was a really nice stay. The rooms have been nicely refinished, they are nicely appointed and the beds are super soft. Everything was clean, the sheets soft, and the mattresses have bedbug covers. There is a refrigerator and microwave in every room. The staff was friendly and helpful. The only "negatives" are the bathroom is small, the breakfast buffet had been stopped due to covid, so breakfast consisted of a grab and go bag, which was a bottle of water, chewy granola bar, honeybun, and apple. Also, as a firefighter, I'd be remiss if I did not point out that while each room did have a smoke detector, they did not have sprinklers. less