Best Western Smoky Mountain Inn

Only 10 minutes or so from the conference I was attending, the hotel provided a welcome respite. The decor and amenities were nice, and the view from the parking lot was breathtaking. I felt relaxed and refreshed while there. The only drawback was the small kitchen/dining area and the limited breakfast choices. But I would be glad to stay again! less

We recently stayed at the Best Western Smoky Mountain Inn in Waynesville, NC. After driving 11 hours prior, we were tired to say the least. Upon check in, we were told that there were 3 rooms booked instead of one room for 3 people. We don’t know how the error occurred. The woman at the front desk told us that she could not refund us the money for the other two rooms because Best Western only had that authority. She checked us into the one room, then told us she would talk with another coworker when they arrived later around 10 pm and get us a number to call for a refund. In the mean time we went to bed. At 11 pm we received a call from the front desk waking us up in our room. The woman gave us a phone number for Best Western Customer Care and told us that we had to call the number right then or we would never get a refund on our money. It had to be done on the day we checked in. We immediately called. The person who answered at Best Western Customer Care said that because it was a Sunday, they couldn’t help us and we should call again in the morning. When we called customer care the next day, they told us that only the Smoky Mountain Inn could refund us, which was the opposite of what the hotel stated. We called the hotel and they said it is not their policy to refund us. When we asked for a manager, the woman said the manager was out until Wednesday. We asked for her name and she wouldn’t answer us. She put us on hold. She came back with the name Debra Messer. We asked if anyone was on duty to cover her because we didn’t think it was a good idea to wait until Wednesday. She gave us the name, Mr. Shaw. When we asked what his first name was, she rudely said, Mr. We again called Best Western Customer Care and spoke with Brian. He told us he would call the Smoky Mountain Inn, and if they weren’t willing to refund us, Best Western would. They would get back to us. A few days later, we heard nothing. We called Best Western Customer care once again and they stated that our case was closed. We told them that it couldn’t be because we didn’t receive our refund. We asked for a manager and got Jackie. She said she would call the Smoky Mountain Inn in the morning to see what she could work out with them to get us a refund. No call back again. We called again today to get an update only to find out that the hotel told Jackie they wouldn’t refund us and the case was closed. The bottom line is that we paid for 3 rooms and only used one. This is bad business on the part of Best Western Corporate for either an honest booking mistake or a system glitch. We will not be staying at any Best Western hotels again. less

This hotel was spotless, staff were courteous, and the owners take pride in this operation. The view was to die for, the pool, although small and dated, was very clean, the complementary breakfast was more than adequate, room was comfortable, and the grounds were beautifully landscaped with flowers, shrubs, and a nice comfortable fire pit. Definitely would stay here again. It was only a 2 mile ride to downtown Waynesville and less than 1/2 a mile to the interstate. less

Super place to stay for a night or two when travelling the Smokeys. Super service at the reception and next morning at breakfast. Nice clean rooms and a good rocking chair when watching the sun going down. With a sixpack. All good, thanks! less

We Paid Full Price Instead Of My Employee Rate Because We Wanted A King Instead Of 2 Doubles... We Overlooked All Of The Hair and Whatever Was All Over The Shower... But Could Not The Mildew/Moldy Shower Curtain... less