Best Western Smoky Mountain Inn

130 Shiloh Trl, Waynesville, North Carolina, 28786-9007, United States
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Best Western Smoky Mountain Inn

Discover this quaint Waynesville, North Carolina hotel offering breathtaking views of the Great Smoky Mountains and convenient access to a variety of key area attractions. Welcome to the Best Western Smoky Mountain Inn where guests will experience a show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Smoky Mountain Inn

Traveller Overview:
4.5 Rating: 805 reviews
Excellent 66%
Very Good 25%
Average 5%
Poor 1%
Terrible 1%
Rating

robertdTN, wrote review 05/01/2020

Good overnight stay at this Best Western

We were in Waynesville for a New Year's Eve event. The hotel was clean and the staff provided friendly service. The room was clean and comfortable. We slept in so we did not try the breakfast offering... more

Rating

s55steve, wrote review 30/12/2019

Worst stay EVER!!!!

Bedbugs!!!!! Our room had bedbugs in the pillows The evening I got home I had multiple bites on my head, shoulders, back I showed my wife a bug that was on my pillow about the size of a ant She said i... more

Owner Response
Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Steve, Thank you for continuing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. We are sorry to hear about your experience as we take all concerns seriously. Our staff would have been happy to rectify the problem immediately. Once our staff was notified days after your visit, there was a thorough inspection of the room by professionals and no issues were identified. We apologize for the experience you encountered. Best, P. Shah
Rating

sharons579, wrote review 19/12/2019

Beautiful Views

The views from this hotel of the Smoky Mountains are amazing. The included breakfast doesn't have a lot of choices but enough to satisfy including a waffle maker. The best part was Terri who runs th... more

Owner Response
Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Sharon, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We are so thrilled to hear you enjoyed your breakfast experience and found Ms. Terri was able to satisfy your breakfast needs. We hope you come back to see us again soon! Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah
Rating

James H, wrote review 11/12/2019

Highly recommended if you're staying in Waynesville

I have been staying in this hotel for many years. It's not a new hotel but it has been meticulously maintained, refurbished, and lovingly cared for by the owners. The grounds have beautiful flowers wh... more

Owner Response
Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
James, Thank you for continuing to choose to stay with us at Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. We value feedback, especially from our frequent guests, so we are thrilled to hear that you enjoy our landscaping as well as our grounds overall. We hope you come back to see us again soon! Best, P. Shah
Rating

mtm24kt, wrote review 06/12/2019

Friendly and clean!

Never had much luck with best westerns. This one was a great find! Had to stay for early morning surgery for my husband, we live 2 hours away, we took a chance since it was fairly close and were happi... more

Owner Response
Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We are fortunate to have a wonderful staff, including Victoria and Kailey, that enjoy providing wonderful service. We hope the surgery went well and hope you come back to see us on vacation. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah