I'm a hotel snob, and I have to say, this was a really nice stay. The rooms have been nicely refinished, they are nicely appointed and the beds are super soft. Everything was clean, the sheets soft, a... more
I'm a hotel snob, and I have to say, this was a really nice stay. The rooms have been nicely refinished, they are nicely appointed and the beds are super soft. Everything was clean, the sheets soft, and the mattresses have bedbug covers. There is a refrigerator and microwave in every room. The staff was friendly and helpful. The only "negatives" are the bathroom is small, the breakfast buffet had been stopped due to covid, so breakfast consisted of a grab and go bag, which was a bottle of water, chewy granola bar, honeybun, and apple. Also, as a firefighter, I'd be remiss if I did not point out that while each room did have a smoke detector, they did not have sprinklers. less
Guest Services, General Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us a the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. I first want to thank you for your service and dedication to your community through your role as a firefighter. As a former EMT/Firefighter, I can appreciate your dedication and sacrifice you and your family make on a daily basis. On behalf of our staff, I am thrilled to hear that you enjoyed your stay and the in-room amenities that we provide. Given the current situation, we are forced to limit some of our typically offerings due to guest and employee safety. However, we hope you come back to see us again soon! Thanks again for your service and community support. Be safe.