Best Western Smoky Mountain Inn

130 Shiloh Trl, Waynesville, North Carolina, 28786-9007, United States
based on 839 reviews Trip Advisor Logo
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Best Western Smoky Mountain Inn

Discover this quaint Waynesville, North Carolina hotel offering breathtaking views of the Great Smoky Mountains and convenient access to a variety of key area attractions. Welcome to the Best Western Smoky Mountain Inn where guests will experience a show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
130 Shiloh Trl, Waynesville, North Carolina, 28786-9007, United States

Reviews of Best Western Smoky Mountain Inn

Traveller Overview:
4.5 Rating: 839 reviews
Excellent 66%
Very Good 25%
Average 5%
Poor 1%
Terrible 1%
Rating

sandboxpirate, wrote review 11/04/2021

Stay over enroute to Gatlinburg

We were heading to Gatlinburg and decided to stay in Waynesville to break up the trip. Checked in later in evening, staff were friendly, room was clean and we had no issues. There is a Walmart near by... more

Owner Response
Guest Services, General Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn where we take pride in having the most gracious mountain views. Given the current pandemic, we are taking additional precautions to do our part in keeping our guests safe. If there is anything we can do to help you book your next reservation with us, please let us know. Thanks again for choosing Smoky Mountain Inn and sharing your feedback with us. Best, P Shah
Rating

Luverz, wrote review 02/04/2021

So Friendly, Beautiful Views!

We arrived in Waynesville to visit relatives and saw that this hotel received good reviews. I can see why. It is clean, has amazing views and has the best, friendliest individuals working at the des... more

Owner Response
Guest Services, General Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. As you can see, our staff, including Debra, works extremely hard to ensure our guests have a wonderful experience. We hope you come back to see us again soon! Thanks again for choosing Smoky Mountain Inn for your lodging needs and taking the time out to share your feedback with us! Best, P. Shah
Rating

jaimes482, wrote review 29/03/2021

This place has the best views!

This was a sister trip. One from Colorado, Georgia and Florida. We loved the room we stayed at. Best part was opening the blinds and having the Smoky Mountains staring back at us! The extra amenities ... more

Owner Response
Guest Services, General Manager at Best Western Smoky Mountain Inn, responded to this review
Hi Jaimes, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. We are so happy to hear enjoyed our breathtaking views of the Smokies. Our staff, including Teri and Carolyn, is dedicated to providing a wonderful experience, so I'm glad you were able to interact with them. Thanks for giving us an opportunity to meet your lodging needs; we hope you come back to see us again soon! Best, Pratik
Rating

j0efitzgerald, wrote review 28/03/2021

Walls are very thin.

When we checked into our room a little after 11pm the very first thing we heard were our neighbors talking. The wooden door that separates the rooms is very thin. We could hear every word that was b... more

Owner Response
Guest Services, General Manager at Best Western Smoky Mountain Inn, responded to this review
Hello Mr. Fitzgerald, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. I am so sorry to hear about your experience. Our front desk staff is available 24hours, where we trained to handle these types of issues. We hate that you had to resort to leaving our Inn, especially when we could have fixed it. We hope you give us another opportunity to meet your lodging needs. Best, P. Shah
Rating

wakecountyman, wrote review 27/03/2021

The Best of 3 Best Western hotels in the area, overall

As a former "Road Warrior" with over 5,000 nights in hotels, over my 30 years of traveling for business, this is the best overall of the 3 BW hotels in the Waynesville to Dillsboro area. Location 5/... more

Owner Response
Guest Services, General Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. We are delighted to hear that you enjoyed the stay and hope we were able to resolve any issues. We look forward to you coming back and seeing us. Thanks again for the feedback as we always strive to improve. Seeing you guys soon! Best, P. Shah