Lovely staff. Comfortable rooms.
15/03/2019 Eric R, Carlisle, United Kingdom
We were made very welcome by Shannen the lovely receptionist. We were only here for an overnight, as we had planned to eat out. Our room was clean and comfortable. That was until 3am when something we... more
We were made very welcome by Shannen the lovely receptionist. We were only here for an overnight, as we had planned to eat out. Our room was clean and comfortable. That was until 3am when something went wrong with the plumbing, and the pipes started to thump. We endured the noise for 15 minutes, until I went to reception and followed the procedure to contact the night porter. Tony was excellent, and when he realised that he could not resolve the problem, he immediately reallocated us to a room at the other end of the hotel. So it was a hassle, but it wasn't something that could have been predicted. We returned to our original room about 9am, dressed and went down for breakfast. At checkout, Shannen listened to the story and as a gesture of goodwill cancelled the costs of our breakfasts. This is a nice hotel with extremely helpful staff and we will certainly return, less
Hicham B, General Manager at Best Western Manchester Oldham Smokies Park Hotel, responded to this review
Dear Eric R,
Thank you for taking the time to share your feedback.
I am glad you found the service to your satisfaction as well as the rooms. I am sorry for the plumbing issue and our maintenance manager has sorted the problem.
I hope this will not stop you from coming back to visit us again in the near future.
Thank you again.