Best Western Manchester Oldham Smokies Park Hotel

We stayed at this hotel twice over last christmas/New Year because we were at functions: i.e. we spent a fortune at Smokies and have stayed several times previously. Hotel fine, food fine, function fine, staff fine. So what is my beef? We had a small problem which the staff managed grossly mis-handled. I wrote a letter to the General Managers - the person who responds to reviews on here - and had no response. The hotel should remember the issue, it was about a negligee that was left in a room, was found by the cleaning staff but then mysteriously disappeared. Fair enough, our mistake to have left the item but we felt ignored then lied to by the staff. And a General Manager that ignores letters is pretty poor. Needless to say, we wont be going to any further functions at Smokies. My advice, if you have an issue, don't expect any kind of response from the management less

the rooms are in the process of an upgrade well needed,my room how ever there was a great deal of noise comming from the central heating system,in general the rooms a good for the price you pay,beds are comfy and i have always found them to be clean the room i was in could have benifited with a better clean over all. less

The hotel itself is alright for a shorter business trip. Rooms are kinda dated, the plastic panel on the side of my bathtub, was loose and almost felt off when I was using the toilet. Beds are not very good as I could feel the springs, through the mattress. I had dinner at the Smokies bar & restaurant a couple og times, every time i waited around one hour to get my food, even if there was only 2-3 people ind the restaurant, and we are talking about simple meals as burger, Caesar salat etc, also the quality of the food was not very impressing. Overall would probably find somewhere else to stay next time I’m in the area. less

We would like to thank everyone involved in the arrangement and planning of our wedding and a glorious day filled with positive memories. The staff were accommodating, friendly and attentive to our needs and nothing was too much trouble. We would recommend this venue to everyone we know planning to get married in the future. Thank you all so much. less

We were made very welcome by Shannen the lovely receptionist. We were only here for an overnight, as we had planned to eat out. Our room was clean and comfortable. That was until 3am when something went wrong with the plumbing, and the pipes started to thump. We endured the noise for 15 minutes, until I went to reception and followed the procedure to contact the night porter. Tony was excellent, and when he realised that he could not resolve the problem, he immediately reallocated us to a room at the other end of the hotel. So it was a hassle, but it wasn't something that could have been predicted. We returned to our original room about 9am, dressed and went down for breakfast. At checkout, Shannen listened to the story and as a gesture of goodwill cancelled the costs of our breakfasts. This is a nice hotel with extremely helpful staff and we will certainly return, less