Best Western Smiths Falls Hotel

We stayed one night before we went on our boat trip. Excellent choice. Our room was quite and very clean. The staff at the reception was very friendly and helpful. The breakfast room was still a bit under construction, but you could see it will be nice when finished. Good breakfast selection. We would definitely stay here again. less

I stayed at the BWSF while a family member was in the local hospital. The hotel staff members were friendly, compassionate and accommodating. Even though this BW is part of a large international group of hotels, this location has a very "small town" atmosphere, while providing great Best Western hospitality and amenities. less

The breakfast area and lobby were having the ceramic tiles removed by jackhammer during the day. The dust and noise was absolutely horrible. The Jacuzzi Suite, room 209, was ok. Decor was nice except for the tired and well worn jacuzzi tub situated beside the bed! The bathroom sink would not drain. I reported it three times. Tile remover was sent to examine issue. An hour later he and I were on our backs on the floor, I holding a flashlight, while he tried to install new piping. All this leaked and I was left with a 5-gallon bucket for the sink to drain into! Oh, and a white towel full of the black sludge he managed to pull out of the drain, 'P' trap and wall piping! Next day new piping and a sink that still wouldn't drain! At checkout I re-reported issue and was told manager bad checked sink and was fine with it. Will NEVER stay here again! I will drive 2.5 hours daily, each way, for a week of meetings before I would stay here again. less

A nice little hotel, the best available in Smith's Falls at the moment in my opinion. It's clean, the staff are friendly, free parking and the selection for the free breakfast is not bad. My goto accommodations for Peterborough. less

The staff at Best Western Colonel By in Smiths Falls are amazing. We stayed here for two weeks while our house was being renovated and they were like our family. They work so hard to keep the hotel looking beautiful and clean. Staff are friendly and dedicated and make it worth staying there over and above another national chain. From front desk to housekeeping, all staff really care about their work and making guests feel comfortable and welcome. The owner should be very grateful to have such great staff and take good care of them so as not to lose them as they are gems!! less