Best Western Smiths Falls Hotel

Best Western in Smiths Falls is becoming a hotel increasing in demand. I started staying here several years ago and had no trouble booking a room. Now when planning a trip I give extra time. Along with business comes increasing rates which I noted had gone up since last stay in Jan by $30 + . Not many other choices in the area so I booked in. less

The staff was friendly and very helpful. The guest rooms were clean and bright with modern bedding and decor. The lobby was welcoming. Breakfast offered a good variety including hot food. Breakfast room was kept clean and tidy. less

Best Western doesn't disappoint in Smiths Falls. Great staff, comfortable beds - important - and overall a pleasant stay. Always seems to be someone willing to go the extra mile to accomodate our requests. Thanks! less

Always a pleasant stay in Smiths Falls. Staff are friendly and engaging in conversation with quests. Hotel has its busy times and sold out. I tried late in 2018 to book but they were sold out so extra advance planning was needed prior to my most recent stay. less

The side door, which needed a room key to open was warped and needed a LOT of force to close. Inevitably, guests did not spend the extra time needed to get it latched so it stayed propped open for the duration of my stay. As well, windows on the main floor do not lock and are easily opened from the outside. When I brought this up during check out, I was told NONE of the windows lock because they don't open far enough. To top it off the drain in the bathtub was clogged, which I also brought ip at check out and they said they would address. Being a young female that travels alone for work frequently, I would never stay here again. I felt unsafe and my concerns were brushed off. For the price paid, this definitely fell below expectations. 2/5 for friendly staff and having pet friendly rooms. less