Best Western Smiths Falls Hotel

We checked in however with a lot of concern over Covid as this was the first hotel we stayed in since February. I dealt with Teresa at the front desk wearing a mask as was I since it is mandatory there. There was also a barricade between us at the front desk which was quite comforting. She was extremely friendly and professional while checking me in. She gave me a menu for our breakfast for the next morning so we could have it brown bagged and ready for us upon checkout or in our room. During check out in the morning, I dealt with Linda who gave us our bag each which included a muffin, yogurt, juice and condiments,..which was quite adequate and nicely prepared. Linda as well was very friendly and professional and helped to make our stay very comfortable. Our room was EXTREMELY clean,.... the bedding looked incredibly clean, new and starched. The carpet looked new as it was so clean,... I also cleaned a number of items myself,..just because it is Covid,..however there probably was no need. In the morning I spoke with Wanda one of the maids, I noticed she was cleaning an empty room and I could see the added attention she was making on the bathroom taps,..I was very impressed. Wanda also had a mask on which gave me comfort too,.... less

We stayed at this establishment 18 through 20 Sep 2020. We and another couple stayed at this hotel for our golfing weekend. Although COVID has taken over our lives in every facet, I will say that this hotel did everything right. They had hand sanitizer at all the public areas. The Front desk attendants were polite, friendly and they truly went out of their way to make our stay as good as possible. The Free Continental Breakfast was not available. What they did replace it with was a small menu of choices, continental wise, that you would order the day before, drop off the form at the front desk and pick up your choices at the front desk the following morning. The rooms were older but our King Bed was comfortable. The bathroom was tired looking but very clean. We had plenty of clean towels for our use. The TV was up to date and the remote worked as expected. The location was right in the middle of the town. McDonalds right across the street. An Independent grocery store was right behind the McDonalds. Tim Hortons was just down the street. A Harvey's was nearby. A Walmart right down the street. We also had another reason why we stayed at this Hotel as we golfed at the Smith Falls GC and the Rolling Hill GC (formerly know as Lombard Glen GC) OPINION: We enjoyed the Rolling Hills GC over the Smith Falls GC. Overall this hotel fulfilled our needs even though it was more expensive than we expeced. less

This Best Western Hotel was the perfect location for us it was close to Rideau Ferry where we needed to go. It had lots of amenities for food, coffee and gas around it and the location was very pretty. Although the outdoor pool was not accessible because of Covid it looked clean and lovely to swim in. The lady I spoke with Linda at the front desk arranged our room she was excellent at finding the best room for us with our little dog she was very nice to talk to and got back to us promptly. Linda put us on the first floor and close to the doors.. we so appreciated it. The room was spectacular and clean and smoke free. We felt relieved when we walked into the room and saw how clean and tidy it was especially during these times of Covid. Thanks so much if we are back your way sometime in the future we will definetly stay with you again and perhaps stay longer next time. Warm Regards, The James' less

We spent one night here during a golf trip. It was pretty good considering the Covid-19 situation. Masks On everywhere inside, I'm good with that. Easy check in with protocols in place. Only thing is that the buffett is closed and that area cannot be used at all. So, you have to fill out a paper and give it back to the reception and your bag of breakfast will be at the front desk in the morning. Don't get excited - it wasn't very much, not much choice. I had an apple, muffin, yogurt and a juice box. No coffee or tea at all. I suggest that they put extra coffee pods in the rooms for the guests; the hotel uses the Keurig machines. less

I've stayed here numerous times in the past and this stay just did not live up to previous stays. Staff were not as friendly or as helpful as in the past. Back door was no functioning properly. The take away breakfast was definitely underwhelming. less