Best Western Smiths Falls Hotel

This hotel is nicely situated, It is within walking distance to many things. It was very clean and the staff was friendly and very helpful. I would not hesitate staying here on my way through Smith Falls, again. Hopefully all the construction on the roads will be finished by then. less

Hotel was clean and comfortable. Breakfast had a very good variety and homemade individually wrapped cookies were amazing! Staff was extremely polite and helpful. Nice area to walk and had nice amenities nearby. less

What makes this hotel stand out is the friendliness of the staff. Our party included two people with autism -- and their caregivers. The staff could not have been more accommodating and caring. This matters so much to me and turned what could have been a stressful holiday into a great one. Huge thanks to the hotel and its staff!!! less

I’m just really disappointed that the outdoor pool is closed. They said its about COVID protocol but I’m still in Ontario right? what I know as of July 16th we’re in stage 3 meaning even Indoor pool can be open. This hotel has Outdoor! Please dont use covid now as an excuse because no one can clean the pool area. Hire people!I booked a room for over $350 for 2 nights providing with amenities I paid for I only got a dog bag of a muffin. Im a Gold elite member of Best western and I hate leaving bad reviews but management should provide the amenities or lower the price coz obviously theyre not offering what the rate includes. PLEASE include as part of your disclosure that the OUTDOOR pool is closed coz obviously your giving your guest a misleading info. less

If you're staying at any hotel/motel during these trying Covid times? Be prepared to call in advance and ask questions about the amenities. Don't discover only at check-in that--breakfast is served in a to-go bag and nothing is toasted or that the pool WILL be opened, but only NEXT week or that the main entrance is closed due to construction! ASK, ASK, ASK...it makes everything SO MUCH BETTER! less