Best Western Smart Hotel

Very pleasant stay at a serviceable, comfortable hotel in striking distance of Trumau where we were visiting our daughters. Good, clean room, small but with enough space to sit plus a work area/desk, and plenty of luggage and clothes storage. We were there in a heatwave and were happy the management offered to move our room to the first floor since the air conditioning system is not controlled room by room and the room upstairs was a little too warm. We stayed in other places in Austria and there doesn't seem to be the need for/focus on air-conditioning we have, so I don't want to leave the impression that it was out of order for the area. Just nice that they helped by moving us. Also happy about good communication from the daytime desk clerk who followed up by note to my question about towels for the pool/fitness center. (They are available.) We ended up not being able to use the pool but it is in a very pleasant grassy area surrounded by tall trees which also makes for a nice view from the room. There is also an outdoor area with tables by the cocktail lounge which was being quietly enjoyed one evening. Great price/performance, and all-around good stay. less

The hotel is located outside the city but you can take the tram which takes abt 30 min.to get to the city center Vienna.The breakfast is not rich- moderate.the staff in the hotel are helpful but it would be much better to communicate with smiley faces in reception. less

No fridge in the room, no minibar, no air conditioning, no sleepers, no bathrobe, outside the pool was empty. I ask for the second keycard access but i was refused by the front receptionist. Location is designed mainly for shopping and is near the highway. Prices are little bit higher! less

This hotel doesnt live up to its profession to be a 'smart' hotel and below my expectation of Best Western chain. There is only 1 rather small lift for the guests and my group of 23 travellers together with their luggage took quite a while to get to our rooms after checking in. The breakfast served was very basic with no fruits at all despite our requests. The bacon served was so little that only some of us managed to taste it less

The hotel was quite clean and the service personnel were friendly. We experienced a quick check in and out. It was a bit difficult to find the immediate driveway leading to the location due to it being located near a shopping center. We made several turns before finding the correct entrance. In the morning it was a bit loud due to a bus full of Asians that were talking in the hallway... our stay was for only 1 evening and it was convenient. We would most likely stay there again on our next business trip. less