Best Western Smart Hotel

We stayed at this hotel with my wife on 4 and 5 March 2020 with the tour. The room was very cold and we thought there would be a malfunction in the central heating system. However, on Thursday, March 5, when our room was very cold in the same way, I told the hotel receptionist that our room was very cold and that we wanted to change it. However, the receptionist later said that the hotel management refused our request and they would not change our room. This is unacceptable and never suits a quality hotel. We spent 2 terrible nights at the west Bestern Smart Hotel. I will stay away from this hotel during my life. less

Good location, near to train station, near to SCS mall, friendly staff, helpful, room was good, lobby bar was closed for renovation, breakfast is little expensive for the price with not much variety or spread. But I totally recommend this property. less

We spent one night in a hotel by the way. The hotel is new, modernly decorated, clean. The rooms are relatively small (about 20m2). No mini bar in the room, but there is coffee/tea kettle, and also coffee, and tea. Breakfast is good, but they do not refill what goes away. Many of the plates were empty for almost an hour as we spent at breakfast. The location is convenient if one travels somewhere from east to west of Austria, as well as for those visiting the shopping city south. Not suitable for touring Vienna. Although near motorway, there is no noise in the room. Sound insulation is good. Heating is very bed. We felt cold in the room. There is no room temperature setting. Approximately, it was about 20°C. Hotel is neither convenient in hot summer months, because there is no air conditioning. All in all, simple and modest hotel for relatively low price. less

The staff is friendly & helpful!! The location is great! Metro stop is just a few meters away & the owner explained how to get there and back!! Newly renovated the bar & restaurant! Nice breakfast too! less

I had a great time in Best Western Hotel. Everything was good. Breakfast was adjusted for our group, the staff already knew what we cannot eat. They gave us detailed instructions. Hotel is located near SCS and station - great! less