Best Western Smart Hotel

Good place to stay for one or a few days. The location in the shopping area is very quiet and the room is ok and not to far from Vienna, so we had no complains and will return for a stay next time on our ride to Turkey. less

It was a sunday when checking in and the lift broke. As there is only one lift we had to carry our luggage to our rooms upstairs. THUMBS up to the only female reception on duty (in the whole Hotel). She rolled up her sleeves and help to carry the luggage up the stairs on her own. less

the "gym" consisted in a small room with 4 machines. 3 were actually broken. The person in the reception tried her best to be as rude as she could, and she was actually succesfull in this task. The good side of it is that the staff in the bar was so lazy they did not even ask you to sign the bill when you asekd to put something on your room. So, at least, thank you for the Martini and the beer, I appreciate. What a disaster of hotel... If I was the owner or the manager I would just fire the whole staff and put somebody who actually needs to work because apparently people there do not really care.. less

I was travelling with a tour group and was not please with the hotel's arrangement for our breakfast. We were asked to have breakfast in a separate room from the restaurant. The arrangement of the room gave the impression that we are in the factory canteen. Quality of breakfast was also poor. Hotel looks old to me . less

Hotel was very noisy because of proximity to highway.. Rooms could use updating. Doorway to staircase slammed shut and was very loud. Toilet was too cramped. No refrigerator in room. No ironing board. Pillows where awful. less