Convenient but Loud
28/04/2019 lisa a, Toledo, Spain
Super conveniently located and that is where the perks end. If you appreciate hearing every single word the people in the rooms next door say, enjoy hearing what TV shows your neighbors are listening ... more
Super conveniently located and that is where the perks end. If you appreciate hearing every single word the people in the rooms next door say, enjoy hearing what TV shows your neighbors are listening to OR love the sound of elephants above you... then THIS is the place for you! Gave it two stars because it was clean and well located. less
bestwesternskyvalley, Front Office Manager at Best Western Sky Valley Inn, responded to this review
Thank you for leaving your feedback regarding your recent stay with us! We are pleased to hear you found our hotel clean and convenient.
On behalf of our entire team, I would like to apologize for the noise disturbance you experienced. Over the weekend, we had a wedding party stay at our hotel as well as many events taking place in the area. Our hotel quite time policy is after 8PM Nightly.
We understand some of our guests enjoy socializing and having during the evening hours, but we must provide a safe and quiet environment for other guests who are trying to rest.
Our staffs routinely inspected the property to make sure there are no disturbances after quiet hours. Although we do our best to make each guests stay quiet and comfortable, sometimes we are having difficult time to handle the noise.
I will definitely bring this matter up in our staff meeting and discuss to improve handling the large groups.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 360-794-3111.
Front Desk Supervisor