Fantastic staff, okay property
01/06/2015 John S, Boynton Beach, FL, United States
First thing, the staff is great. They go out of their way to be helpful and they are very friendly. We paid about $87 USD per night for our room. The room was large, nice living quarters and great vie... more
First thing, the staff is great. They go out of their way to be helpful and they are very friendly. We paid about $87 USD per night for our room. The room was large, nice living quarters and great view of the mountains from the balcony. Bathroom and shower large, good size kitchenette with microwave, small fridge and breakfast bar with two seats. Lot of street noise from vehicles on the street below. We were on what was equivalent to the third floor (Room 303), but actually the lobby and breakfast room floor. Road construction began early in the morning, jackhammers. Room change might have lessened vehicle noise, but not construction noise. Obviously, not something under the control of the hotel, but took a little luster off of our stay. No "blackout curtains," just sheer drapes let early morning sunlight and streetlamp light in, and possibly allow the residents in the apartment building across the street to see into your room. Breakfast was substantial, but often cold. My companion tried some kiwi slices, but they were hard, not ripe. My companion and I both found the platform bed with mattress to be borderline uncomfortable. But I have slept on worse in higher priced hotels. If I had to recommend this hotel, it would be for the staff, the views of the mountains and the fact they do not charge an added fee that seemed to average about $25, but can be as much as $38 for a second person to stay in the room. Every other hotel my lady and I researched charged a $25 fee for us to stay in the same room together. The Intercontinental's fee was $38. I don't know if that is common in South America or other countries, but I never had experienced it. You are about 20-30 minutes from the downtown area. Taxi fares will range from approximately $6 USD to maybe $10 USD, including tip, to get to the downtown area. Unless you know the specific route to where you want to go, it seems the drivers will take you the longest route possible. We had at least one driver who would slow down as he approached a green traffic signal, apparently hoping it would change to red before we got to it. Of course, the meter continues to run, even at a red traffic signal. Be prepared for very aggressive drivers, lots of motor scooters and a lot of traffic. We visited friends of my lady, but the Saturday night were there, we at Basilica. The food was excellent, the drinks were good, the wait staff very professional and attentive, without bothering you, and the prices were very reasonable. Be aware that, if you go downtown, you will be besieged by street vendors. Don't be shocked by the numbers of the homeless living on the streets. We observed one young man urinating by a tree near the Bolero Park and Museum Antioquia. Not shocking, but a bit upsetting. Hope this helps and I haven't been too wordy. less
cbolivarh, Gerente at Best Western Sky Medellin Hotel, responded to this review
Dear John Small,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We have actually trained all staff, to provide a very good service .... and that at all times be service managers with each of our clients.
Fortunately, the construction is concluded, and on your next stay, will be able to sleep late.
If I can be of assistance in the future, please don't hesitate to contact me at (574) 4445546.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Carlos Alberto Bolivar H
Gerente General/General Manager
BEST WESTERN Sky Medellin Hotel