Make hay while the sun shines, whether from partiers or workers.
22/03/2017 Janet F, Sioux Falls, South Dakota
We called ahead to check availability.The girl on the check-in counter gave the price for 2 dbl bed at $99. When we arrived 10 minutes later, we were told, because it was Spring Break it would be $149... more
We called ahead to check availability.The girl on the check-in counter gave the price for 2 dbl bed at $99. When we arrived 10 minutes later, we were told, because it was Spring Break it would be $149.(a 50% jump). After explaining that we are business people, not partiers who would tear up a room or bring in a bunch of drunks, the manager lowered the cost arbitrarily down to $119, saying the regular price was $129. We were pressed for time and it WAS the end of spring break. We stayed 2 nites. The toilet rocked when sat upon, the sink faucet restricted flow and the sink, with no stopper, was very slow to drain. I refused to shower because the tub floor was literally grey to black. I don't need fungus feet. After the first day, we skipped the breakfast, which was unremarkable, mostly carbs. The front counter help who happened to be the owner was rude and un-helpful. We had stopped staying at BWs several years ago due to their rising rates and the distainful attitudes of the owners/check-in personnel. We didn't need the attitude when we were tired and ready to rest. All in all not a place we'd choose to return to. less
BestWesternHotels, Guest Relations Manager at Best Western Sinton, responded to this review
Thank you so much for your feedback. On behalf of our entire staff, I would like to apologize for your experience. Your concerns have been relayed to their related department heads so that procedures may be evaluated and re-training may take place. Thank you for staying with us.
Best Western Hotels & Resorts