Best Western Silicon Valley Inn

600 N Mathilda Avenue, Sunnyvale, California, 94085-3508, United States
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Best Western Silicon Valley Inn

Feel the excitement of Silicon Valley at this Sunnyvale hotel. Youll be near LinkedIn, Yahoo, Google, IBM and Apple headquarters, as well as many attractions. All the staff here at the Best Western Silicon Valley Inn are committed to our environmenta show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Silicon Valley Inn

Traveller Overview:
4.0 Rating: 438 reviews
Excellent 33%
Very Good 34%
Average 21%
Poor 6%
Terrible 4%
Rating

GOUTESGO, wrote review 08/12/2019

Excellent ALL GND FLR Property

For $$, best BW we've stayed in --PERIOD. Very nice, all 1 level, bright, pleasing, property w/ excellent service in great location for SJC, Levis Stadium, Moffitt/NASA/Google, etc. Having had not g... more

Owner Response
Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, We really appreciate your five star review mentioning that you liked our conveniently located hotel with excellent customer service. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B
Rating

sgL1791FG, wrote review 27/11/2019

Great location and really helpful staff specially Nimesh

I was there last week on business. It's a great location and nice room. The staff over there is really nice and helpful specially Nimesh. Nimesh helped me a lot during my stay and I can't thank him en... more

Owner Response
Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for your five star review. We are glad that you liked our great location and nice staff. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely Kesh B Manager
Rating

paneli001, wrote review 25/11/2019

buziness trip

I was stayed in this hotel in month of june. Excellent hotel, well trained staff, wonderful service. Frontdesk Person Mr. Nimesh was so helpful to find my location.. He is kind Person. He help me in b... more

Owner Response
Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for your excellent review. We are happy to know that you liked our staff and our breakfast. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B
Rating

151bigcity, wrote review 24/11/2019

wonderful stay

this is one of the best place I stayed . wonderful location and very quite place . all the stay are well trained and front desk person Nimesh was so helpful during my stay . and I enjoyed morning brea... more

Owner Response
Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for your five star review with compliments to our staff as friendly and helpful staff, it means so much to us. We are happy to know that you liked our location, and morning breakfast. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B
Rating

reb59188, wrote review 22/11/2019

Poor to no service at all

As there was no elevator, I ended up pulling a muscle in my shoulder lugging my bag upstairs. After check in, not one employee even spoke to me. Housekeeping turned off the heat in my room daily. I ha... more

Owner Response
Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We are sorry about your unpleasant experience this time, we apologies for any inconvenience.We wish you had asked us to change the room in a different area to avoid all noise and light. We had a new housekeeper working in your area, but we will make sure to train her very well. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.   If I can provide any assistance, please don't hesitate to contact me directly. Sincerely,  Kesh B. Manager Best Western Silicon Valley Inn