Too expensive for poor quality
05/04/2019 diegoz681, Milan, Italy
I had to spend two nights in Sunnyvale for my job and the only added value was the proximity to the client. Room was small and cold, radiator was down. It was also noisy, because right on the main st... more
I had to spend two nights in Sunnyvale for my job and the only added value was the proximity to the client. Room was small and cold, radiator was down. It was also noisy, because right on the main street. At least bed was not that bad. Terrible breakfast: small area, poor quality and undrinkable coffee. Price: 436 dollars for 2 nights! Unbelievable. less
Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We offer hot buffet breakfast with scrambled eggs, boiled eggs, bacon, sausages, freshly baked waffle, sweet rolls, four kind of cereals, fruits, yogurt, breads, bagel, English muffin, juices, coffee and tea.
We have the state-of-the-art coffee machine which grinds the high-quality coffee beans and makes individual coffee cup for each guest.
If the heater was down, I wish you had asked for the help. This area is very busy, you were lucky to find this rate at our place, going rate in this area is way higher than ours.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you
Kesh B.
Manager