07/10/2019 tsuresh1983, Mumbai
No fitness room. (1 treadmill per 100 room )Internet speed is very poor, sometimes no wifi. Got back pain due to bed quality. Breakfast options are very low. Egg omelette, juice. Nothing else. Not wor... more
No fitness room. (1 treadmill per 100 room )Internet speed is very poor, sometimes no wifi. Got back pain due to bed quality. Breakfast options are very low. Egg omelette, juice. Nothing else. Not worth at all less
Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Suresh Malakapp Taddewadikar,
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
You stayed here 12 days and never complained about anything, I wish you would have informed us about some of your concerns.
We have 100 rooms, everybody uses Internet (no major issue), but if there is a problem, we have tech support team who can fix the problem. I wish you had asked us while you were here.
Our Best Western Int. have rated us in oi one of the top 20% clean hotels out of all Best Westerns in the USA. We finished our major renovation and we get lots of complements from our guests about our lobby, breakfast and guest rooms.
We serve complementary hot buffet breakfast with scramble eggs or omelet and sausage or bacon or potatoes, biscuits and gravy, four kinds of cereals, freshly baked waffle, three kinds of fruits, Yogurts with variety of toppings, bread, bagel, English muffins, sweet rolls, juices, tea and Coffee with freshly ground beans.
Our fitness center has two rooms with different equipment, one downstairs and 2ND room upstairs.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 408-735-7800.
Best Western Silicon Valley Inn