14/11/2017 Bill M, Clarenville, Canada
Stayed here one year ago and thought the room was nice. Boy, has this place gone downhill! Travelling through PA and chose this hotel again based on last years impression, but was very disappointed. ... more
Stayed here one year ago and thought the room was nice. Boy, has this place gone downhill! Travelling through PA and chose this hotel again based on last years impression, but was very disappointed. We used a coupon from the PA Welcome Centre, and I guess we got a "coupon room". I questioned the front desk lady as to the difference between rooms when using a coupon and was assured that the rooms were all alike. The room we were assigned, 102, was noisy, the floor carpet was dirty and severely stained, as was the bed frame cover with God knows what. One can only imagine! The heater/AC unit was very noisy when it cut in. The bed blanket was the most uncomfortable I have ever encountered! I like using Best Western because their points do not expire, but I will never stay here again. less
Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
We strive to provide each guest with an exceptional experience; apparently on this day we missed our goal in several areas. I wish you had brought these 'short comings' to my attention during your stay; I would have done my very best to make amends.
I hope you will give us another opportunity to re-earn your confidence. If you are planning to be in our area, please contact me personally so I can ensure your next stay is superior and your rate exceptional.
Shippensburg, PA 17257