20/04/2018 Don M, Trenton
The location of the hotel is great. Just off I 95. This hotel had a fabulous pool/hot tub area. During the reservation process, on Feb. 27/18, we requested, and were guaranteed, a ground floor room as... more
The location of the hotel is great. Just off I 95. This hotel had a fabulous pool/hot tub area. During the reservation process, on Feb. 27/18, we requested, and were guaranteed, a ground floor room as we have some minor mobility issues. Upon arrival, we were told there were no 1st floor rooms left. We were given a 2nd floor room at the back of the hotel, and, as approaching the stairwell saw 2 people talking at the bottom of the stairwell. Despite the advertising of the hotel as a smoke free site, it was clear that they had been smoking in the stairwell. The room had a very small bathroom and no luggage rack. The bed headboard needed a serious cleaning. The bed clothes and room fixtures were far from meeting expectations. There was a cautionary note on the daily breakfast menu that to ensure that items were still available you should get there at least a half hour before the end of the stated breakfast period. When I broached these concerns with the manager he did reduce our statement charges by half. The manager did explain that the whole 1st floor was shut down as the quarterly pesticide cleaning was being done, but why did the desk attendant not explain this upon check-in? I would be hesitant about staying here when in the area again. less
Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
I am very sorry for the inconvenience. As you know, from our conversation, the request to be placed on the first floor did not 'show up' in our reservation software. Had I known - I would have made other accommodations for you at our sister hotel. Your satisfaction is very important to me!
I hope you will give us another opportunity to earn your confidence. If you are planning to be in our area, please contact me personally so I can ensure your next stay is superior at an economical rate.
Shippensburg, PA 17257