Very comfortale bed, slow checking in, average to poor breakfast
14/07/2018 Lenese M, Benbrook Texas
My husband and I stayed 2 nights. It was conveniently located off the frontage road, and far enough away from interstate that it was quiet. It took forever to get checked in because there was a prob... more
My husband and I stayed 2 nights. It was conveniently located off the frontage road, and far enough away from interstate that it was quiet. It took forever to get checked in because there was a problem with the person in front of us and there were no other staff member on duty and it was mid afternoon. Finally after checking in we found a very nice, clean room and comfortable beds. However, after taking a shower that evening and before climbing into bed, my feet had a dark film. My house shoes were dirty and so were my feet. The carpet and bathroom floor was filthy with this black film. We later discovered why. The black was from the asphalt in their parking lot. I mentioned it to the manager and he informed us the parking lot was recently asphalted. I told him they need to clean the carpets and bathroom floors. Yulk! Also, the continental breakfast wasn't very good either. Perhaps all the hotels are now serving the same low quality continental breakfast. The continental breakfasts in hotels used to have tasty eggs, choice of bacon or sausage and good quality pancake batter. But not anymore. This hotel served bland scramble eggs folded over in sheets (in sheets? really?) sausage gravy (no bacon or sausage links) and tasteless pancake batter. Their pastry was pretty good, though. I rate this an average because my guess is all the hotels now are probably purchasing their foods from the same supplier. Best Western used to be known by the gold crown emblem indicating royal treatment if you stay at a Best Western - not anymore. less
Nick S, Manager at Best Western Sherwood Inn & Suites, responded to this review
Lenese M,
I would like to apologize for the issues you experienced during your stay. We have addressed the problems. We are in the process of renovations and would love for you to visit us again and see the changes. If you have any questions or concerns, please feel to contact the hotel.
Thank you for choosing Best Western Sherwood Inn and Suites, hope to see you soon!
Lisa Fields,
Asst. GM