When we checked into our room, the first thing we noticed was it was uncomfortably warm. The AC thermostat was set at 58 degrees, so I figured the previous occupants had issues. We reported to the front desk in person, about the lack of cooling. The gentleman at the desk stated no other rooms were available, they were booked and that he would take a look at it. We had a ballgame to attend and neither my wife or I held out much hope the problem AC would be dealt with. When we returned approximately 2 hours later, our first stop was the front desk to ascertain the status of the HVAC unit. The same man was still at the desk and he stated there was definitely something wrong with the unit, it seemed the compressor was going out, and that he’d changed it out. I wasn’t sure I heard him correctly, so I asked him again and he assured me the unit had been replaced. My wife and I returned to our room, not sure what to expect, because these are the standard, large, HVAC units mounted in the wall. We noticed as soon as we opened the door that it was much cooler in the room. I checked the thermostat on the unit and lo and behold, it was a new unit. I was stunned. We have had issues before at places we have stayed, but never have we had a problem so seamlessly handled. This wasn’t like a “no clean towels” issue, but rather a substantial mechanical repair that seemed to be completed with little or no effort, though I know different. We returned to the front desk with our thanks for the replacement and the man at the desk said it was no big deal and he was glad to be able to handle our problem. To say we were very impressed is putting it mildly.
The whole site was neat and clean and all personnel were friendly. Though no elevator was available, there were plenty of stairs with solidly mounted handrails. The continental breakfast was very good and all items were kept fresh, hot and available.
The other thing that impressed my wife and I, was the bed. We have stayed at more expensive hotels and resorts, but I’d put the comfort of this bed up against any of them. I mean dang, cold air and a comfortable bed, it don’t get no better.
Great job Sherwood Inn and Suites! less
BW_GM, Manager at Best Western Sherwood Inn & Suites, responded to this review
Thank you so much for taking the time for completing a review regarding your recent stay. Your business is important to us and value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver superior customer service and satisfaction to guests in the future. We are glad you enjoyed your stay and look forward to seeing you in the near future.