Best Western Shepherdsville

211 S Lakeview Drive, Shepherdsville, Kentucky, 40165-7128, United States
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Best Western Shepherdsville

Located 11 miles south of Louisville on I-65, the Best Western Shepherdsville offers quality accommodations, great rates and guaranteed friendly service for those traveling the KY Bourbon Trail, attending major Louisville area events, visiting KY Kin show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
211 S Lakeview Drive, Shepherdsville, Kentucky, 40165-7128, United States

Reviews of Best Western Shepherdsville

Traveller Overview:
4.0 Rating: 515 reviews
Excellent 44%
Very Good 31%
Average 13%
Poor 6%
Terrible 4%
Rating

dcmarco13a, wrote review 18/08/2020

Great Location, Great Customer Service, Fast Check In

I was very pleased as I arrived at 11:30 pm at night. Front Desk Person greeted me very nicely and was fast which checking me in. One thing I would like to mention is the cleanliness of the bathroo... more

Owner Response
Doug Simmons, General Manager at Best Western Shepherdsville, responded to this review
Thank you so much for your review, and your housekeeping comments are appreciated as we strive to do the best job we can for our valued guests. We hope to see you again soon.
Rating

V656VQninak, wrote review 17/07/2020

Finally got my relaxing break!

Staff was so nice and helpful especially because I had my 2 dogs with me and I had to coordinate room cleaning because they can be high stress. Everyone was so nice and welcoming. I came to just have ... more

Owner Response
Doug Simmons, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your kind remarks and we hope to see you again soon.
Rating

ark2003, wrote review 12/07/2020

Expected better for a Best Western

Cleanliness and safety are our top priorities when selecting a hotel. Plus, we travel with our dogs, so a dog-friendly hotel is an absolute must. Staying in Shepherdsville was a better option than in ... more

Owner Response
Doug Simmons, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Safety is very important to us as well, and we apologize that the side door lock was not functioning properly. It has been repaired. Our hotel has multiple security cameras for added and additional safety, and I assure you that we follow all safety and security mandates for our industry. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

bunk1976, wrote review 23/06/2020

Good value but needs work

The price for this hotel was fantastic, because it's going through a renovation, which is really needed since everything looks a little dingy and has a stale cigarette smell. Our visit started out ro... more

Owner Response
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your comments. As you stated we are undergoing renovation to better serve our valued guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Jeffpen249, wrote review 01/05/2020

Trip Home

Service was great. Rooms were nice. Easy to find was right off the expressway. Lots of options for restaurants. Has a Denny's within walking distance remaining restaurants were a short distance away. ... more

Owner Response
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for staying with us and for your great review. We appreciate your business and please come see us again.