Good value but needs work
The price for this hotel was fantastic, because it's going through a renovation, which is really needed since everything looks a little dingy and has a stale cigarette smell. Our visit started out ro... more
The price for this hotel was fantastic, because it's going through a renovation, which is really needed since everything looks a little dingy and has a stale cigarette smell. Our visit started out rocky when the refrigerator in our room didn't work, but we were quickly moved to the room across the hall, no big deal. The room was clean, but the beds seemed kind of wobbly. We didn't use the pool or fitness center so I can't comment on those, but the breakfast was pretty good considering there aren't buffets anymore. The front desk staff were very helpful every time I interacted with them and that was appreciated. Overall, I would probably wait until the renovation is over before I stayed here again. less
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your comments. As you stated we are undergoing renovation to better serve our valued guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.