Expected better for a Best Western
Cleanliness and safety are our top priorities when selecting a hotel. Plus, we travel with our dogs, so a dog-friendly hotel is an absolute must. Staying in Shepherdsville was a better option than in ... more
Cleanliness and safety are our top priorities when selecting a hotel. Plus, we travel with our dogs, so a dog-friendly hotel is an absolute must. Staying in Shepherdsville was a better option than in Louisville. However, at this particular location, at least one of the entrances was not locked throughout the day and night, despite the sign on the door saying it must stay locked. Obviously this violated our safety requirement. Other than that, an average hotel with no other complaints. less
Doug Simmons, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Safety is very important to us as well, and we apologize that the side door lock was not functioning properly. It has been repaired. Our hotel has multiple security cameras for added and additional safety, and I assure you that we follow all safety and security mandates for our industry.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.