Worst hotel I’ve ever stayed in
We took our baseball team down for a tournament and picked this hotel as it was close to E-town and Louisville. When we arrived there was drug deals happening in the parking lot. Prostitution all nigh... more
We took our baseball team down for a tournament and picked this hotel as it was close to E-town and Louisville. When we arrived there was drug deals happening in the parking lot. Prostitution all night long in and out of the hotel. The front desk told us we couldn’t play corn hole in the parking lot but never addressed our issues with drug activity or prostitution. The room and hotel smelled terrible. Rooms were not clean and AC didn’t work properly. less
Doug Simmons, General Manager at Best Western Shepherdsville, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I assure, that any form of criminal activity is not allowed at this property, and had this been reported to the desk with credible proof, those involved would be removed from the property. Unfortunately, my staff are not police officers and cannot randomly accuse guests of criminal activity without absolute evidence. This would be foolhardy and possibly dangerous for my staff and our guests. Had proper proof been present law enforcement would have been notified.
Again, I apologize for this problem, but we were not aware and did not possess the authority to act on this situation. Firing staff over events they cannot control would be wrong unto itself, and calls to the police need to be backed up by absolute proof.
Further, you were not told that you could not play cornhole in the parking lot, you were told to please move the game to another area of the hotel so as not to disturb other guests. This request was made to one of your group and was immediately met with foul language and anger, prompting the accusations of drug dealing and prostitution. We routinely house teams here that play games, and we always allow it, as long as it does not disturb other guests. This hotel has a excellent reputation with E-town Sports Park and has been housing teams for years. We are sorry that you do not agree.
This hotel will NEVER condone criminal activity,m but must have credible proof before we can move. Law enforcement will not act simply because someone makes an accusation. They must have evidence. We wish you luck in your future travels no matter what hotel you choose to stay at.