This hotel is run down, dirty, and allowed smoking in rooms. All night long I had to breathe smoke from the room next door. One of the rooms in our group had dirty clothes and shoes in it. Our shower... more
This hotel is run down, dirty, and allowed smoking in rooms. All night long I had to breathe smoke from the room next door. One of the rooms in our group had dirty clothes and shoes in it. Our shower had a home in the wall. less
Doug Simmons, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
To be clear, this hotel does NOT allow smoking in rooms. In fact, on check in, all registered guests sign that they understand the non-smoking policy and will be fined $150.00 if they smoke in the room. I am sorry that in this case, another guest violated that rule. Sadly, all too often, others are not compliant.
You mentioned a hole in the wall of the bathroom, although on inspection of your room we did not find this.
Again, we apologize for the problems you encountered.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.