Best Western Shepherdsville

211 S Lakeview Drive, Shepherdsville, Kentucky, 40165-7128, United States
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Best Western Shepherdsville

Located 11 miles south of Louisville on I-65, the Best Western Shepherdsville offers quality accommodations, great rates and guaranteed friendly service for those traveling the KY Bourbon Trail, attending major Louisville area events, visiting KY Kin show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Shepherdsville

Traveller Overview:
4.0 Rating: 512 reviews
Excellent 44%
Very Good 31%
Average 13%
Poor 6%
Terrible 4%
Rating

bunk1976, wrote review 23/06/2020

Good value but needs work

The price for this hotel was fantastic, because it's going through a renovation, which is really needed since everything looks a little dingy and has a stale cigarette smell. Our visit started out ro... more

Owner Response
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your comments. As you stated we are undergoing renovation to better serve our valued guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Jeffpen249, wrote review 01/05/2020

Trip Home

Service was great. Rooms were nice. Easy to find was right off the expressway. Lots of options for restaurants. Has a Denny's within walking distance remaining restaurants were a short distance away. ... more

Owner Response
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for staying with us and for your great review. We appreciate your business and please come see us again.
Rating

jeffandmelsee, wrote review 01/04/2020

Shepherdsville Best Western

I travel a lot and I try to choose Best Western as my main place to stay. Best Western at Shepherdsville was very clean the people were very courteous and I was happy to be there. Our country is going... more

Owner Response
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you so much for your kind review. Please stay healthy and come back and see us in the future when things are better.
Rating

ms57hinkle, wrote review 12/03/2020

Great value

The hotel was being renovated according to signs posted, but there was no evidence or noise in our hallway. Employees were courteous, showerhead was awesome, breakfast was delicious! We will definitel... more

Owner Response
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for staying with us and leaving a nice review. We appreciate your comments and hope to see you again soon.
Rating

msaustin1, wrote review 05/03/2020

Clean and friendly

Room was big and very clean. Check in was easy and McKenzie(sp) was very helpful. Location is convenient for the bourbon distilleries we toured. The lobby had some very helpful flyers for attractions ... more

Owner Response
Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us and for your kind remarks about Mackenzie. She is an excellent front desk representative. We hope you enjoyed the Bourbon Trail and will return in the future and allow us another chance to provide you with excellent customer care. Thanks again.