Club level disappointing!
02/05/2018 Julie D, Melbourne, Australia
The hotel is ideally located within walking distance from the train station from Hong Kong and the Luohu Commercial shopping mall filled with fake designer bags, watches, scarves etc as well as many t... more
The hotel is ideally located within walking distance from the train station from Hong Kong and the Luohu Commercial shopping mall filled with fake designer bags, watches, scarves etc as well as many tailors and fabric shops. The hotel rooms are small but very comfortable, well appointed with tea making facilities and lovely bathroom amenities - better than average for a 4 star hotel. HOWEVER....The club floor is very disappointing. The staff speak very little English (some have no English at all) and the food and drink offerings are very, very small. 1 glass of wine only is allowed in the afternoon and the glass contained a 150 mill serve. Any drinks after that including soft drinks were at your own expense. We were a group of 6 (the only people there on the 3 days we were staying at the hotel) so were offered 6 of everything... 6 tiny quarter sandwiches! 6 tiny cakes etc. so only 1 item each. Breakfast consisted of only fried eggs as the hot option, names of the juices were wrong...apple was orange etc and when 2 of the group requested a cup of tea at 8pm we were advised in very broken English that everything was closed and nothing was available so we went to the lobby and bought one in the restaurant. The hotel is ok but don’t pay extra for the Club level. It is a total waste of money. less