Best Western Shelbyville Lodge

Nothing bad to say. This hotel has been pleasantly remodeled. No elevator but is only 2 floors. Clean. Friendly staff. Includes hot breakfast. Definitely recommend. Easy drive to the outlets for shopping. less

If you don't want unnecessary additional charges from your vehicle, avoid this place at all costs. This place lacks of basic common sense, as well as warm consideration for the safety and wellbeing of the residents. Stay away! less

The pool needed vacuuming (Algae residue on the steps and pool floor) which creates a slick surface (not good from a liability standpoint), and breakfast was a hot mess. It appears the hotel is required by corporate to cordon off the breakfast bar, and have a single employee great each person a plate, one at a time. How you can do oatmeal, cold cereal, waffles, syrup, etc in a manner that appeases the requester is a mystery. Plus, it took too long, even with only a few families waiting, and our family opted to go elsewhere to feed the kids. This policy is, in my opinion, wrongheaded and a waste of business resources - no other hotel chain that I'm aware of does it like this anymore. Otherwise the staff was fine, and checkin/checkout was easy. less

Nice receptionist and staff, Very helpful on the phone with reservations. Very convenient location. Clean and comfortable room. Breakfast was fair. Unable to use the pool due to limited hours, but this is during COVID so some limitations were expected. less

This is an older building which was solidly built-- which meant it was more insulated and quiet. We didn't hear footsteps in the halls or slamming doors which we usually find disturbing at many hotels. There was grassy areas nearby for our dog. Our room was clean and comfortable. The pool was very refreshing. The breakfast included scrambled eggs, biscuits & gravy, pastries, juice & coffee. The staff were very pleasant and helpful. less