Best Western Shelbyville Lodge

The hotel is attractive and our room was spacious. I liked having the microwave and fridge even though we did not need them on this trip. Breakfast was fine but there were no gluten free bread products. I got lost nearly every time I went to the room as the numbering really confused me. There are interior corridors but did not appear to be an elevator. Luckily, we were on the ground floor. My real concern was that the exterior door nearest our room did not automatically lock and it was easy to get in without a key. less

I made a reservation for an accessible room for the dates Oct. 27-30, confirmed by Expedia. On arrival, there was no access ramp to the building and I found the room to be half-finished with loose mirrors and paint cans in the room and no lighting in the bathroom. I was still prepared to be nice at this point, so all I did was ask at the desk if they would be able to finish the room on Monday, when I assumed the workmen would be back. However, they then debited $947.50 from my CC for a 3-night stay for one person. Since then they have alleged, first, that Expedia made me 3 separate reservations, which Expedia didn't as far as I can tell; they then tried to claim I had an "extra person" staying in a different room and THAT's what the charges were for ($600.00?!), and finally they alleged that I changed my arrival and departure dates and incurred the fees myself as a "no show". None of this is true. I can document every step from my confirmed reservation on the *exact* dates I stayed, through the fraudulent charges by Best Western (NOT by Expedia!) on my account. Additionally I can second the person who complained that the keys don't work. I was locked out of the hotel late at night after a hard work day and had to struggle all the way around the outside of the building in the dark with my walker to get in. I lost 1.5 days of business trying to resolve these issues, which did not get resolved until just now, 9:35 p.m. on the day after I returned home. In fairness, the situation HAS now been resolved, so let's just hope I didn't lose any business during the 1.5 days I had to be away doing nothing but documenting this, screengrabbing that, and arguing with CSRs. Persons in wheelchairs need to know that while the rooms may be accessible, the outdoor sidewalks are NOT. This will be my last stay at a Best Western. less

They were very accommodating- they are newly remodeled. They honor AARP and offer free breakfast and snacks daily. Only con - we had problems with our electronic key kept deactivating but they finally just gave us a “housekeeping” key to use😃. less

Nice facility, nice room, good service, sorry breakfast experience. No plates. Hard to eat a waffle in a bowl. Lady working in the breakfast area was very nice. Don't care much for the grey sausage matter. Was very disappointed. We drove 30 miles out of our way to stay at Shelbyville Lodge. Will probably try It one more time. less

After reading the varying extremes of the reviews, I was hesitant to make reservations. As usual, we reserved a handicapped accessible room. The first room smelled musty, the carpet and furniture were worn. Overall the room lived up to the negative reviews. Unfortunately or fortunately, the shower in this room did not have a flexible shower head. We requested to be moved to a more handicapped accessible room. The second room was an improvement over the first one. There was no musty smell. Instead of carpet, there was tile. The furniture and fixtures appeared to have been updated. The beds were comfortable and the air conditioner was quiet. On the negative side, the room was still in need a good cleaning. The tile floor had a haze on it where it hadn’t been properly rinsed after being mopped. The haze was made the floor very slippery. For ventilation , the bathroom door had a hole cut into the bottom of it with metal grate on either side of the door. It was obvious he grates had never been removed and the area dusted. The television in our room did not work. When we reported it to the front desk, they offered to switch our rooms, again. We elected to stay in the room, so they deducted our pet fee. Speaking of pet fees. The web site states up to two dogs per room with and that the pet fee is $20 per night. Turns out is is $20 per dog. So for two dogs the fee is $40 per night. Breakfast was the usual fare, waffles, biscuits, link sausage, eggs, biscuits, gravy, pastries, juices, milk and coffee. Everything was the appropriate temperature. There was enough variety for a short stay. Finally, the reason we chose to stay at the Best Western was because we had a $20 Best Western Reward Travel from a previous stay. Per the instructions, we printed the email containing the reward number and the pin, and presented it upon checking into the hotel. Supposedly it was applied to our account. Upon check out, the desk clerk was gone to the bank and a housekeeper checked us out. She said that our receipt would be emailed to us. When we received the receipt, the $20 Best Western Reward had not been credited to the account. I replied to the email stating that the reward had not been credited. I requested that the error be corrected and a new receipt be sent. I waited three days and sent a second email. We are still waiting. less