Best Western Shelbyville Lodge

Did not honor prior request for room on first floor since we had 2 dogs. No elevator, no options, no price consideration for their mistake. Only option given was I could find another hotel at 8:30 pm. less

If you don't want to stay in Louisville, this is an excellent location. Very quiet, within walking distance of several fast food places. Gas station very close by, both are close to the interstate but just far enough away to have no highway noise. There is no elevator. Feels very safe. Lobby and rooms have been remodeled. Bed was very comfortable. Check in was easy and quick. First night, we were next to the housekeeping laundry area and were awakened by noise/vibrations from the laundry machines. Second night, we requested a different room...that one smelled like smoke. Its supposed to be a non-smoking hotel. Manager was very nice about it, apologized and said he would address the issue. less

Real bang for your buck. So clean, very nice updates really nice pool and the staffing was great. I loved that even through the Corona 19 they still had the full breakfast set up that they served. Upper end hotel at a low price. less

My wife and I will definitely be using this Best Western Lodge again when we are passing by! We will definitely be back to see Miss Denise! The only bad thing I have to say about the property was the carpet being torn all to shreds,I understand you're renovating but I just feel the workers could of cleaned up there mess better before they left for the day! less

wish the carpet was completed but Denise made up for that complaint. She is exceptional and you should be proud to have her as a part of your team! She helped us up the steps with our luggage and even called a hour later to ensure we were settled and comfortable! less