Best Western Shelbyville Lodge

Real bang for your buck. So clean, very nice updates really nice pool and the staffing was great. I loved that even through the Corona 19 they still had the full breakfast set up that they served. Upper end hotel at a low price. less

My wife and I will definitely be using this Best Western Lodge again when we are passing by! We will definitely be back to see Miss Denise! The only bad thing I have to say about the property was the carpet being torn all to shreds,I understand you're renovating but I just feel the workers could of cleaned up there mess better before they left for the day! less

wish the carpet was completed but Denise made up for that complaint. She is exceptional and you should be proud to have her as a part of your team! She helped us up the steps with our luggage and even called a hour later to ensure we were settled and comfortable! less

Denise was such a pleasure to deal with during check-in! She was very knowledgeable and polite to us even made us chuckle several times. She wasn't able to answer a question about a restaurant being open but she sure took the time to find out if they were opened and even printed directions there for us. Phenomenal customer service from her! You should feel honored to have her as a part of your team! less

Great stay! Although the carpets are being redone no issues here. The holding fee for incidentals was not bad, not as expensive as other hotels is one reason for my stay, plus, your pool. Can I say how awesome it was to come in and be able to unwind after driving in your pool. It was awesome and so relaxing. I needed this. Thank you, please keep it open! And you served breakfast, wow....thank you again, during this covid time no one can be sure where they can eat while staying in motels, but you did this and did it well....keep up the great work. Great shower, loved the water pressure! I would only RECOMMEND one thing...to have early morning pool open for a quick swim before we have to leave. Nice to just swim and eat breakfast and get ready for a day out again. That is a recommendation that us older folks would enjoy. The grills do need to be cleaned. Confused on which one to use and if okay to use? But that was no issue either. Bed was amazing! Clean room. Thank you. Look forward to swimming again soon! less