Clean, quiet, comfortable
If you don't want to stay in Louisville, this is an excellent location. Very quiet, within walking distance of several fast food places. Gas station very close by, both are close to the interstate bu... more
If you don't want to stay in Louisville, this is an excellent location. Very quiet, within walking distance of several fast food places. Gas station very close by, both are close to the interstate but just far enough away to have no highway noise. There is no elevator. Feels very safe. Lobby and rooms have been remodeled. Bed was very comfortable. Check in was easy and quick. First night, we were next to the housekeeping laundry area and were awakened by noise/vibrations from the laundry machines. Second night, we requested a different room...that one smelled like smoke. Its supposed to be a non-smoking hotel. Manager was very nice about it, apologized and said he would address the issue. less
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400.
Best Western Shelbyville Lodge