Best Western Shelbyville Lodge

Nice facility, nice room, good service, sorry breakfast experience. No plates. Hard to eat a waffle in a bowl. Lady working in the breakfast area was very nice. Don't care much for the grey sausage matter. Was very disappointed. We drove 30 miles out of our way to stay at Shelbyville Lodge. Will probably try It one more time. less

After reading the varying extremes of the reviews, I was hesitant to make reservations. As usual, we reserved a handicapped accessible room. The first room smelled musty, the carpet and furniture were worn. Overall the room lived up to the negative reviews. Unfortunately or fortunately, the shower in this room did not have a flexible shower head. We requested to be moved to a more handicapped accessible room. The second room was an improvement over the first one. There was no musty smell. Instead of carpet, there was tile. The furniture and fixtures appeared to have been updated. The beds were comfortable and the air conditioner was quiet. On the negative side, the room was still in need a good cleaning. The tile floor had a haze on it where it hadn’t been properly rinsed after being mopped. The haze was made the floor very slippery. For ventilation , the bathroom door had a hole cut into the bottom of it with metal grate on either side of the door. It was obvious he grates had never been removed and the area dusted. The television in our room did not work. When we reported it to the front desk, they offered to switch our rooms, again. We elected to stay in the room, so they deducted our pet fee. Speaking of pet fees. The web site states up to two dogs per room with and that the pet fee is $20 per night. Turns out is is $20 per dog. So for two dogs the fee is $40 per night. Breakfast was the usual fare, waffles, biscuits, link sausage, eggs, biscuits, gravy, pastries, juices, milk and coffee. Everything was the appropriate temperature. There was enough variety for a short stay. Finally, the reason we chose to stay at the Best Western was because we had a $20 Best Western Reward Travel from a previous stay. Per the instructions, we printed the email containing the reward number and the pin, and presented it upon checking into the hotel. Supposedly it was applied to our account. Upon check out, the desk clerk was gone to the bank and a housekeeper checked us out. She said that our receipt would be emailed to us. When we received the receipt, the $20 Best Western Reward had not been credited to the account. I replied to the email stating that the reward had not been credited. I requested that the error be corrected and a new receipt be sent. I waited three days and sent a second email. We are still waiting. less

Hotel has potential w a good renovation. Best part was the pool and breakfast (although on a weekend breakfast closes at 9 a.m) employees have no professionalism. Poor hospitality. Mold in bathroom. Some restaurants close by. less

The room was comfortable and clean. The price was very good. Breakfast was disappointing as the biscuits were hard and the eggs not very appetizing. Waffles were good and there was fruit, pastries, yogurt and a pitcher of ice water which we didn't find at other Best Westerns. Could use a little TLC overall, but I'd stay there again. less

The first thing we noticed was how attractive the lobby was while registering. The staff was friendly and attentive. We were pulling a small Teardrop trailer and our need for a larger yet secure parking spot was accommodated. Our room was bright, clean and comfortable. We were passing through on a month long road trip part camping and part hotels and I needed to do some laundry. Now here's a bit of information that we passed on to Best Western directly via their survey. "My husband and I left with the impression that the staff may be new to the field and while they're friendly and energetic, perhaps they don't realize that vague answers to questions "may" bother some guests. Two examples: When we entered our room I found the CO2 detector on the floor. I plugged it in and it screeched, so I brought it to the front desk in order to bring it to their attention. They seemed a little doubtful of me. I stood and waited while they took it in back to "test". After a while I couldn't just stand there and I needed to move on to grab my laundry and get it started, so I figured I'd check back later about the detector. Re: the laundry, the Maytag washer and dryer were state of the art at the surprisingly reasonable price of $1.00/load which was a big plus for me.I just wasn't sure that I set up the cycles correctly. The water didn't seem to be flowing. So I went back to the front desk and asked for assistance and the clerk said "Oh, I have no idea about technical things, but I'll look." We walked back to the laundry together and by then the water was flowing. I then asked what happened to the detector. I was assured it was returned to our room. When I got back to the room with my laundry, I asked my husband if the detector was returned. It was not. I can only guess it went to another room, so we were without a CO2 detector for the night. I saw the clerk in passing to inform her of the confusion. She didn't have much of a reaction. Overall the accommodations were pleasing, convenient and a very good value. So, this is just a little info to know in terms of helping your staff to "grow" and realize that their responses are important to the overall impression. These little things would not deter us from staying again nor recommending to others." The breakfast room was spacious, clean and bright and the food area was continually kept clean and well stocked. Check out was simple. Great value for the money. less