A 5 Night Stay and only a single visit from Housekeeping (and that only after two complaints)!
We reserved the room 5 mos. in advance, since local H.S. Graduations were scheduled for the time of our visit to Shelbyville. Despite COVID issues, we decided to visit family and retained our reserva... more
We reserved the room 5 mos. in advance, since local H.S. Graduations were scheduled for the time of our visit to Shelbyville. Despite COVID issues, we decided to visit family and retained our reservation. The room was clean and comfortable. Although our room had not been visited by Housekeeping when we returned the next evening, we did not complain. However, after the second night, and still no housekeeping, we went to the desk to request service. We were told that the "Do Not disturb" card was on our door (not true, because I double checked to make sure it was not--after no services the previous day) and that the maids usually finished by 11 a.m. Little did we know that management/housekeeping staff only opted to cater to folks that left by 10 am. During our 5 night stay, we vacated the premises by 11 a.m. every day. The Manager at the desk was rude and she was also argumentative. "it's all your fault" is a poor strategy for resolving conflicts. It is in fact, very poor treatment of your guests. If that is standard policy, then guests with more than a one night stay should be informed when registering! In our many travels, we have never experienced such policy. It should also be noted that there is a $50 refundable "Security Deposit" charge at this Best Western on arrival. Despite the fact that there were no issues with our room when we checked out, over a month has passed, we have not been credited. less