Needs some work
28/12/2017 Hugh K, Omaha, Nebraska
Older property that is need of an overhaul. The hallways and room were very dingy. I actually felt like the room was unclean. The hallways smelled like old cigarettes. The bed was uncomfortable and th... more
Older property that is need of an overhaul. The hallways and room were very dingy. I actually felt like the room was unclean. The hallways smelled like old cigarettes. The bed was uncomfortable and the sheets were not very good. less
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it’s disappointing to learn that you were unhappy. Please accept my sincere apology.
I want you to know that the comments that we receive from guests are taken seriously. At the same time, we try to give our esteemed guests no chance for complains. As a small token of appreciation, I have deposited 1500 Best Western Rewards points into your BWR account for being a loyal BWR member.
I am very sorry for any inconvenience caused to you during your stay.
We hope to make your next visit to our city a comfortable one.