Best Western Shelbyville Lodge

115 Isaac Shelby Drive, Shelbyville, Kentucky, 40065-9128, United States
based on 533 reviews Trip Advisor Logo
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Best Western Shelbyville Lodge

The Best Western Shelbyville Lodge is a wonderful place to stay! We are centrally located in the heart of the Saddlebred Capital of the World with Shelby County Fairgrounds just 2 miles away. The Hotel is located just off I-64, making the Outlet Sho show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
115 Isaac Shelby Drive, Shelbyville, Kentucky, 40065-9128, United States

Reviews of Best Western Shelbyville Lodge

Traveller Overview:
4.0 Rating: 533 reviews
Excellent 52%
Very Good 24%
Average 12%
Poor 5%
Terrible 5%
Rating

tiggerme2, wrote review 21/08/2020

Awesome Stay

Real bang for your buck. So clean, very nice updates really nice pool and the staffing was great. I loved that even through the Corona 19 they still had the full breakfast set up that they served. Upp... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

JedTurner1969, wrote review 03/08/2020

Lovely Stay

My wife and I will definitely be using this Best Western Lodge again when we are passing by! We will definitely be back to see Miss Denise! The only bad thing I have to say about the property was the ... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Jed, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

victoriasmith249, wrote review 02/08/2020

We will be back

wish the carpet was completed but Denise made up for that complaint. She is exceptional and you should be proud to have her as a part of your team! She helped us up the steps with our luggage and even... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Victoria, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

Finley3, wrote review 02/08/2020

exceptional front desk staff

Denise was such a pleasure to deal with during check-in! She was very knowledgeable and polite to us even made us chuckle several times. She wasn't able to answer a question about a restaurant being o... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Guest, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

Rschulstadt, wrote review 25/07/2020

Excellent Choice!

Great stay! Although the carpets are being redone no issues here. The holding fee for incidentals was not bad, not as expensive as other hotels is one reason for my stay, plus, your pool. Can I say... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Ross, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge