Best Western Shelbyville Lodge

I was in 220 i would never go to this hotel again nice staff but the cleaningness is bad i had pee on the toilet dirty rag left on the shower curtain fridge nasty and ive gotten bit i dont know but they might even have bed bugs worst hotel ever less

We chose this hotel because it had good reviews, a good price, and was non smoking. We booked it knowing it was non refundable. We had no idea HOW bad it would be. The first thing was how dirty our entrance was and the smell of smoke about made the whole family turn and run. We tried to be positive as we got settled but the smell of smoke and just how rundown the room itself was made us wonder how long we could last. We asked the front desk if we were in a non smoking room and they said maybe a smoking room had left a door open.... um.... who would put smoking rooms even near a non smoking area!!!!!! It filters into every room along with the entire hallways around it. We went to the pool to get fresh air as our eyes were burning... when we went back to change for dinner it was worse. The guys staying across from us were smoking like steam engines. We left for dinner and decided to go to a LATE movie (even with a 4 year old) just so we didn’t have to go back. We slept awful that night. Our showers were hilarious because the shower curtain was falling out of the wall so the shower curtain fell to the center so we basically showered with no curtain! Breakfast was fine but the lady running it was crabby with everyone and was talking to herself along with making it known she wasn’t happy about SOMETHING someone had done. Everyone was looking around trying to figure out what she was so mad about... not a good way to make guests feel welcome. We left as soon as we could get our stuff together and went to a hotel in Louisville that was amazing and clean! This Best Western was terrible. Non smoking should mean smoking is NOWHERE near or not allowed! We hate giving a bad review but this time we felt like we wasted our money, our time, and a night of rest. Our family can handle a lot but not this. I don’t ever want to leave a hotel smelling like I smoke!!! less

Based on previous reviews, we thought this would be a safe bet outside of Louisville. As my husband told me, don't expect much for the price you paid. The hotel itself is in need of updating and cleaning. The lady who was in charge of breakfast was very rude and hateful, just dressed in sweatpants and a tshirt. Not a very professional person at all. One side of our room was nice and cold, but the side the bed was on never cooled off. Tv cut in and out and it wasn't even raining. Water reservoir to the coffee pot in our room was nasty. All in all we were not impressed, but I guess it could have been worse. We would have given it 2.5, but that wasn't an option. Not really average, but not completely bad either. less

Checked in without any problems. Room was nice and clean. Breakfast was nice- continental with sausage, biscuits, egg, gravy, waffle makers, cereal, milk/juice/coffee. All was good. Check out was fine, also. Pool looked nice, we didn't swim, but nice little courtyard area in a private area. less

The only reason for not getting a 5 rating is the problem with keys...we had to keep going back to the desk to either get into the building from the parking lot, or from the pool area, or into our room. The security is a plus, however. it was a pain. Staff were always pleasant, helpful, and apologetic. Our room was spacious, beds comfortable, linens clean and nice. My husband liked the pillows so much he bought one. Bathroom all a-okay. Frig has a separate freezer area which allowed us to keep a few items iced down. Coffee maker worked. Lobby is old but rustic appearing and attractive, comfy around a fireplace-type setting. It has an outdoor pool in a nice outdoor setting with greenery, bench, chairs, etc...not sure what one does in winter. Breakfast was great...large indoor room and adjoining outdoor deck for dining in nice weather. All the usual choices plus two different type waffle makers, fresh strawberries and real bacon! less