Best Western Shelbyville Lodge

115 Isaac Shelby Drive, Shelbyville, Kentucky, 40065-9128, United States
based on 535 reviews Trip Advisor Logo
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Best Western Shelbyville Lodge

The Best Western Shelbyville Lodge is a wonderful place to stay! We are centrally located in the heart of the Saddlebred Capital of the World with Shelby County Fairgrounds just 2 miles away. The Hotel is located just off I-64, making the Outlet Sho show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
115 Isaac Shelby Drive, Shelbyville, Kentucky, 40065-9128, United States

Reviews of Best Western Shelbyville Lodge

Traveller Overview:
4.0 Rating: 535 reviews
Excellent 52%
Very Good 25%
Average 11%
Poor 5%
Terrible 5%
Rating

triplec32020, wrote review 01/11/2020

Trip with pets.

Did not honor prior request for room on first floor since we had 2 dogs. No elevator, no options, no price consideration for their mistake. Only option given was I could find another hotel at 8:30 pm.... more

Rating

113wearytraveller, wrote review 26/09/2020

Clean, quiet, comfortable

If you don't want to stay in Louisville, this is an excellent location. Very quiet, within walking distance of several fast food places. Gas station very close by, both are close to the interstate bu... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

tiggerme2, wrote review 21/08/2020

Awesome Stay

Real bang for your buck. So clean, very nice updates really nice pool and the staffing was great. I loved that even through the Corona 19 they still had the full breakfast set up that they served. Upp... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

JedTurner1969, wrote review 03/08/2020

Lovely Stay

My wife and I will definitely be using this Best Western Lodge again when we are passing by! We will definitely be back to see Miss Denise! The only bad thing I have to say about the property was the ... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Jed, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

victoriasmith249, wrote review 02/08/2020

We will be back

wish the carpet was completed but Denise made up for that complaint. She is exceptional and you should be proud to have her as a part of your team! She helped us up the steps with our luggage and even... more

Owner Response
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Victoria, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge