Best Western Shelbyville Lodge

This was the worst hotel experience in my life. The building was dirty, the room was in poor shape, the shower mechanism didnt work, and there was a heroine overdose across the hall in the middle of the night. I couldnt get away from this place fast enough. less

The two desk staff members I met were friendly and helpful. The lobby looked great. Unfortunately, it's not as pet-friendly as it could be. Its Web site says, "Additional pet types (cats, birds, etc) may be accepted at the hotel's discretion" (as of writing this review), but the manager (owner?) doesn't permit cats unless they are kept in a carrier. less

The facility was in great shape especially with it's age. Staff was awesome (especially Jerry). Clean, comfortable and very well worth it's value . I will stay in this hotel everytime in stay in Shelbyville, Ky less

The hotel is attractive and our room was spacious. I liked having the microwave and fridge even though we did not need them on this trip. Breakfast was fine but there were no gluten free bread products. I got lost nearly every time I went to the room as the numbering really confused me. There are interior corridors but did not appear to be an elevator. Luckily, we were on the ground floor. My real concern was that the exterior door nearest our room did not automatically lock and it was easy to get in without a key. less

I made a reservation for an accessible room for the dates Oct. 27-30, confirmed by Expedia. On arrival, there was no access ramp to the building and I found the room to be half-finished with loose mirrors and paint cans in the room and no lighting in the bathroom. I was still prepared to be nice at this point, so all I did was ask at the desk if they would be able to finish the room on Monday, when I assumed the workmen would be back. However, they then debited $947.50 from my CC for a 3-night stay for one person. Since then they have alleged, first, that Expedia made me 3 separate reservations, which Expedia didn't as far as I can tell; they then tried to claim I had an "extra person" staying in a different room and THAT's what the charges were for ($600.00?!), and finally they alleged that I changed my arrival and departure dates and incurred the fees myself as a "no show". None of this is true. I can document every step from my confirmed reservation on the *exact* dates I stayed, through the fraudulent charges by Best Western (NOT by Expedia!) on my account. Additionally I can second the person who complained that the keys don't work. I was locked out of the hotel late at night after a hard work day and had to struggle all the way around the outside of the building in the dark with my walker to get in. I lost 1.5 days of business trying to resolve these issues, which did not get resolved until just now, 9:35 p.m. on the day after I returned home. In fairness, the situation HAS now been resolved, so let's just hope I didn't lose any business during the 1.5 days I had to be away doing nothing but documenting this, screengrabbing that, and arguing with CSRs. Persons in wheelchairs need to know that while the rooms may be accessible, the outdoor sidewalks are NOT. This will be my last stay at a Best Western. less