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Best Western Shelbyville Lodge

AAA - 2 Diamond

Rooms & Rates

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The award winning Best Western Shelbyville Lodge is a wonderful place to stay! We are centrally located in the heart of the Saddlebred Capital of the World with Shelby County Fairgrounds just 2 miles away. The Hotel is located just off I-64, making the Outlet Shoppes of the Bluegrass, Churchill Downs, Louisville Expo Center, KFC, Yum Center and Kentuckys Capital, Frankfort, all just minutes away!

All of the rooms are newly remodeled and include pillow-top mattresses and Tempurpedic mattresses, flat screen TVs, upgraded internet, microwaves, refrigerators. Our goal is simple: Provide customers with comfortable, clean rooms coupled with superior customer care.

Whether you are coming to Kentucky for a family reunion, business, sporting event, or just passing through, you can be assured that the Best Western Shelbyville Lodge will provide you with fabulous accommodations at a great price. Enjoy your stay.

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Location

115 Isaac Shelby Drive
Shelbyville
Kentucky
40065-9128
United States
To make a reservation please call 0800 393130 (Freephone). For all other enquiries please call 502/633-4400
AAA - 2 Diamond

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 11:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 40065-9128

Send to Tom Tom

Address
115 Isaac Shelby Drive
Shelbyville
Kentucky
40065-9128
United States


What's nearby?

Recreation

  • 18 mile(s) from Louisville

  • 50 mile(s) from Lexington




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0844 387 62 40

Reviews

TripAdvisor Traveller Rating: Rating: Based on 483 traveller reviews
Rating: 5 260
Rating: 4 120
Rating: 3 56
Rating: 2 23
Rating: 1 24
Rating

Terrible night

02/02/2019 Charles B,

This was the worst hotel experience in my life. The building was dirty, the room was in poor shape, the shower mechanism didnt work, and there was a heroine overdose across the hall in the middle of ... more

Owner Response
Front D, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
I am so sorry that you experienced a less than satisfactory room. We work very hard to make sure that each and every guest is afforded quality and service, but it is apparent, that in your case, our quality was lacking. I greatly apologize for this, and sincerely hope that you will give us another chance to prove that we are 100% committed to quality.
Rating

Truth in advertising

17/01/2019 davidh0920,

The two desk staff members I met were friendly and helpful. The lobby looked great. Unfortunately, it's not as pet-friendly as it could be. Its Web site says, "Additional pet types (cats, birds, et... more

Owner Response
gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent reservation at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately we dont allow any other pets then dogs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400.
Rating

Best Western is the place to stay in Shelbyville, Ky.

22/11/2018 Stay62127025919, Pleasureville, Kentucky

The facility was in great shape especially with it's age. Staff was awesome (especially Jerry). Clean, comfortable and very well worth it's value . I will stay in this hotel everytime in stay in Shelb... more

Owner Response
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking out valuable time to give us a high rating for your recent stay at our hotel. Your kind and detailed positive feedback and praise will encourage our entire team to strive harder to improve the guest experience. We are working to alleviate the noise issue and hope to have a solution soon. We look forward to welcoming you once again soon Kind regards
Rating

The room numbering confused me

05/11/2018 solomon5, Florida

The hotel is attractive and our room was spacious. I liked having the microwave and fridge even though we did not need them on this trip. Breakfast was fine but there were no gluten free bread produ... more

Owner Response
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 502 633-4400.
Rating

Half-finished room, almost $1,000 in fraudulent credit card charges, worst CSRs ever.

31/10/2018 Goonrgrrl,

I made a reservation for an accessible room for the dates Oct. 27-30, confirmed by Expedia. On arrival, there was no access ramp to the building and I found the room to be half-finished with loose mi... more

Owner Response
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it’s disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you . I hope this satisfies you and make your next visit to our motel a comfortable one.