Breakfast and Pool need work, everything else was fine
The pool needed vacuuming (Algae residue on the steps and pool floor) which creates a slick surface (not good from a liability standpoint), and breakfast was a hot mess. It appears the hotel is requi... more
The pool needed vacuuming (Algae residue on the steps and pool floor) which creates a slick surface (not good from a liability standpoint), and breakfast was a hot mess. It appears the hotel is required by corporate to cordon off the breakfast bar, and have a single employee great each person a plate, one at a time. How you can do oatmeal, cold cereal, waffles, syrup, etc in a manner that appeases the requester is a mystery. Plus, it took too long, even with only a few families waiting, and our family opted to go elsewhere to feed the kids. This policy is, in my opinion, wrongheaded and a waste of business resources - no other hotel chain that I'm aware of does it like this anymore. Otherwise the staff was fine, and checkin/checkout was easy. less
Front Desk, General Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400.
Best Western Shelbyville Lodge