Best Western Shelbyville Lodge

115 Isaac Shelby Drive, Shelbyville, Kentucky, 40065-9128, United States
based on 527 reviews Trip Advisor Logo
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Best Western Shelbyville Lodge

The Best Western Shelbyville Lodge is a wonderful place to stay! We are centrally located in the heart of the Saddlebred Capital of the World with Shelby County Fairgrounds just 2 miles away. The Hotel is located just off I-64, making the Outlet Sho show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Shelbyville Lodge

Traveller Overview:
4.0 Rating: 527 reviews
Excellent 51%
Very Good 25%
Average 12%
Poor 5%
Terrible 5%
Rating

Rosemarie W, wrote review 11/07/2020

A 5 Night Stay and only a single visit from Housekeeping (and that only after two complaints)!

We reserved the room 5 mos. in advance, since local H.S. Graduations were scheduled for the time of our visit to Shelbyville. Despite COVID issues, we decided to visit family and retained our reserva... more

Rating

bechstein65, wrote review 02/06/2020

Moving

Are room was great. Very clean and the beds were awesome. Because of covid-19 the pool was closed and they served breakfast in a bag. I loved the choices at breakfast, very thoughtful. I will r we tur... more

Owner Response
Front D, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Deborah, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

roy921648, wrote review 25/05/2020

Bad

Stay anywhere else or in your car .The manager tries to charge you all kinds of extras and We where mislead on cost and breakfast told they had a pool but didn't tell us it wasn't to breakfast pool ... more

Owner Response
Front D, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Roy Hutter, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

gustavolevyrun1, wrote review 22/03/2020

GOOD CHOICE

My check in front desk is friendly. The hotel is being renovated. The decor of the lobby is very beautiful The room very clean and large. Bathroom clean Everything works in my room. Breakfast great,ba... more

Owner Response
Front D, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Guest, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Rating

rjricheson, wrote review 14/03/2020

Family function

Everything was great except for the wifi (in and out constantly), and small dogs in the room next to us barked like crazy. The free breakfast was very nice with a nice selection from which to choose f... more

Owner Response
Front D, General Manager at Best Western Shelbyville Lodge, responded to this review
Dear Guest, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge