This was an excellent stay
19/06/2018 cjds, Warner Robins, GA
The only reason for not getting a 5 rating is the problem with keys...we had to keep going back to the desk to either get into the building from the parking lot, or from the pool area, or into our roo... more
The only reason for not getting a 5 rating is the problem with keys...we had to keep going back to the desk to either get into the building from the parking lot, or from the pool area, or into our room. The security is a plus, however. it was a pain. Staff were always pleasant, helpful, and apologetic. Our room was spacious, beds comfortable, linens clean and nice. My husband liked the pillows so much he bought one. Bathroom all a-okay. Frig has a separate freezer area which allowed us to keep a few items iced down. Coffee maker worked. Lobby is old but rustic appearing and attractive, comfy around a fireplace-type setting. It has an outdoor pool in a nice outdoor setting with greenery, bench, chairs, etc...not sure what one does in winter. Breakfast was great...large indoor room and adjoining outdoor deck for dining in nice weather. All the usual choices plus two different type waffle makers, fresh strawberries and real bacon! less
gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400.
Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.