Best Western Shelbyville Lodge

The hotel is great. Room, location, breakfast perfect. My room was 88. some dollars. After I check out and get home I go to the grocery...checking out my card declines...I have not had this happen before....Come to find out not only was I charged one incidental charge plus room of 238.18 but 2 charges for this amount. Thankfully 1 of the charges has come off but not the other...I called the hotel and they just respond it will come off...after a great stay great place this is disappointing. I haven't encountered this before and the customer service unconcern is bothersome. If I had experienced care my rating would have been a 5. The place is great but impacting my finances and not caring I have an issue with. less

Check in and check out was very slow, but staff were nice and welcoming. We had spiders in our room and the hair dryer would not work. We have stayed there before and its nothing fancy but was ok. Very disappointed this time. less

Did not honor prior request for room on first floor since we had 2 dogs. No elevator, no options, no price consideration for their mistake. Only option given was I could find another hotel at 8:30 pm. less

If you don't want to stay in Louisville, this is an excellent location. Very quiet, within walking distance of several fast food places. Gas station very close by, both are close to the interstate but just far enough away to have no highway noise. There is no elevator. Feels very safe. Lobby and rooms have been remodeled. Bed was very comfortable. Check in was easy and quick. First night, we were next to the housekeeping laundry area and were awakened by noise/vibrations from the laundry machines. Second night, we requested a different room...that one smelled like smoke. Its supposed to be a non-smoking hotel. Manager was very nice about it, apologized and said he would address the issue. less

Real bang for your buck. So clean, very nice updates really nice pool and the staffing was great. I loved that even through the Corona 19 they still had the full breakfast set up that they served. Upper end hotel at a low price. less