Best Western Shelbyville Inn and Suites Celebration Inn

724 Madison Street, Shelbyville, Tennessee, 37160-3519, United States
based on 213 reviews Trip Advisor Logo
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Best Western Shelbyville Inn and Suites Celebration Inn

Located directly across from the Tennessee Walking Horse National Celebration Grounds and only 14 miles from Lynchburg, Tennessee, which is home of the Jack Daniels Distillery, the Best Western Celebration Inn & Suites is an exceptional Shelbyville h show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00

Reviews of Best Western Shelbyville Inn and Suites Celebration Inn

Traveller Overview:
3.5 Rating: 213 reviews
Excellent 36%
Very Good 27%
Average 13%
Poor 9%
Terrible 12%
Rating

GrandTour242845, wrote review 06/01/2020

NO ELEVATOR. WORN OUT SHOWER CURTAIN. RAGED MISMATCHED TOWELS.

Title speaks for itself. They are making me write 200 characters here! OK, one black washcloth to go with ragged white towels. Was a very aging property with no elevator. Misimformed about breakf... more

Owner Response
bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your overall comments will help us improve our services as we genuinely value our guests' review. Sincerely, Hotel Manager
Rating

billytheump123, wrote review 09/12/2019

Stay at the Celebration

Cleanliness is top notch, staff is very helpful and knowledgeable, Evan the general manager goes out of his way to make sure anything you may need is taken care of. If ever in the area on business or ... more

Owner Response
bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Celebration Inn & Suites. It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Evan. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Management.
Rating

rbuller77, wrote review 16/11/2019

DON'T STAY HERE

No breakfast, employee didn't show up for work. No one else called or could help out? Barking dog left alone in room even though we were told it was a service dog? Not allowed to sit in breakfast room... more

Owner Response
bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Hello Guest, It is disappointing to note that your stay at the Best Western Celebration Inn & Suites was not satisfactory. We regret the inconvenience due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.
Rating

Leslie P, wrote review 10/11/2019

Nice Stay

Room was clean, hotel was quite, and beds were comfortable, Wi-Fi worked great, breakfast was okay really couldn't ask for anything else. Hotel directly in town so plenty of options for food and store... more

Owner Response
bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, We are most grateful for your very useful words. It is nice of you to let us know that you like our hotel clean room, comfortable bed, wifi and breakfast. Most guests who stay with us experience contentment and leave pleased. Our guest feedback keeps us motivated and focused to be the best hotel in Shelbyville, TN. Our hospitality professionals are here to serve you again. Thank you so much for your candor and honesty. Sincerely, Hotel Manager
Rating

Joanne W, wrote review 05/11/2019

Great stay

I requested and received a handicapped accessible room. It was well-appointed and thoughtfully furnished. The bathroom was spacious and had many grab bars. Housekeeping was thorough and high-quality. ... more

Owner Response
bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, I appreciate your feedback. I’m glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We’ll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager