Great Place to stay in Shelby, Montana
20/11/2016 Randy K, Plentywood
The two nights in the Best Western here in Shelby was excellent. Staff very friendly, courteous. The room was spacious and beds were very comfy. Breakfast in the morning was very good and the staff wh... more
The two nights in the Best Western here in Shelby was excellent. Staff very friendly, courteous. The room was spacious and beds were very comfy. Breakfast in the morning was very good and the staff who worked the breakfast line were outstanding and always greeted you upon entry into the serving area which I thought was great. The only problem with the room was a pile of dirty towels under the counter in the bathroom. The front desk was notified of this and the manager Rachel Reed and I believe, the assistant manager Ashley Kolve overheard the conversation and took corrective action right away which I wasn't out to burn anyone, it was probably an oversight, but the manger and assistant left a bag of goodies in the room which was very nice of them. I've stayed here before, but after what these two managers have done for me, well they will have my business again. They really care about their customers here. less
Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Randy K,
Thank you so much for the wonderful review! I am so pleased to hear that once we were able to rectify the initial housekeeping issue, that you were able to thoroughly enjoy your stay with us. It was absolutely my pleasure to be sure that we made the issue you had on check in right, and to assure you that we do care very much about the comfort of our guests! I look forward to seeing you upon your return to the Shelby area!