16/01/2017 kmtnative, Livingston, Montana
We stayed in a king suite with our infant and two dogs. Upon arrival, around 10p.m., the front desk agent was very professional and polite. We were checked in quickly and soon found ourselves entering... more
We stayed in a king suite with our infant and two dogs. Upon arrival, around 10p.m., the front desk agent was very professional and polite. We were checked in quickly and soon found ourselves entering a cozy, clean, well designed room. The bathroom was neat, and all the chrome was shined to perfection. The room was very quiet and warmed before we got there. The bed was medium firm, clean, and aesthetic with plenty of pillows. We slept very well. In the morning, I delightfully discovered a real breakfast! There were real scrambled eggs, real red potatoes (seasoned perfectly!), a breakfast casserole, biscuits, and sausage gravy. There was a selection of cereals, juices, fruits, yogurts, and even a waffle iron. The breakfast attendant was so incredibly helpful and attentive, I thought I might have made a lifelong friend! She was respectful of our personal space, yet still able to convey a friendly banter with my 14 month old while I served our breakfast. The front desk clerk was a delightful woman with a lovely accent. She was kind and thoroughly expressed professional expertise in customer service. She even asked how my dogs' stay had been! I simply cannot adequately express my complete satisfaction with this hotel. By the end of our short stay, I was positive I would live here if I could. I hope everyone has this experience here, as it almost restores my faith in humanity. less
Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Thank you so very much for the wonderfully glowing review! I am deeply pleased that you found your stay to be absolutely perfect! Our staff does work very hard to be the multiple award winning property that we are, and I will be sure to pass on your terrific comments to them! It was absolutely OUR pleasure to have you and your family, including your 4 legged family members, stay with us and we hope you will come back to see us again very soon! Take care!