Dirty, Moldy, Noisy, and ANTS!
05/12/2016 Angela P,
We checked into the hotel late on Friday the 2nd of December so didn't do much inspection. In the middle of the night, I got up to go to the bathroom only to find that the bathroom floor was covered w... more
We checked into the hotel late on Friday the 2nd of December so didn't do much inspection. In the middle of the night, I got up to go to the bathroom only to find that the bathroom floor was covered with ants! I got down on the floor to wipe them all up and flush them and noticed all the black mold in the shower. I wish I would have taken a picture of the ants but it was 2:00 in the morning. I did show the manager where they were coming in and he said "They are coming in because it's getting cold" Really???? I should not have ants in my hotel room.
Saturday, I was on call for the company I work for and got an urgent call. The internet would not work so after 15 minutes I told my client I would have to go to McDonald's and call them back. Not a very professional thing. I was at McDonald's 15 minutes on a call with little kids running around screaming.
There were no other rooms to put us in so we were stuck unless we wanted to pay out a hundred bucks some place else.
I have never heard back from management on this so my assumption is that they don't really care about good customer service or return customers.
I have 2 boys that live up there with their families and so traveling to Minnesota is something we do several times a year.
Maybe next time we'll find a Super 8 or Motel 6 less
BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
First of all, We would like to thank you for your business and we appreciate your giving us the opportunity to have your business.
Please accept our apologies for your disappointing stay and we would ask if you might have the time to call me to discuss your stay. As you do come up our way from time to time, we would like to offer you compensation on a future stay and an upgrade . My direct # is (952)457-9520.
Thank you again for your time and I hope to speak with you.
Best Western Shakopee Inn