I am very good at checking out reviews on places and things before I act on them. This hotel had decent reviews and for the price, the Jacuzzi and the location, we decided it was a go! Check in was smooth and pleasant and the lady who checked us is was as sweet as pie. As we were walking to our room, we heard several dogs barking, kids fighting and babies crying. Not quite the start to our New Years Eve and Wedding Anniversary Celebration! That is why we went, to get away from kids and we hired someone to watch OUR dog, not to hear barking and dealing with her. I decided I would drown the noise and utilize the hot tub while hubby took a nap. I fill the hot tub with hot water, get in and looked for the switch to turn it on, to my surprise, it was BROKEN, the jacuzzi did not work! Here I was in the water and super disappointed. Hubby went to report it but with no success, do to no maintenance around and I certainly was not in the mood to have this going on while we were suppose to be relaxing and celebrating! The lady from the front desk offered us another room, but we didn't want to waste time packing up all over again and moving. Time was ticking and we had a plan to go to the Casino, have dinner, watch a live DJ and gamble until the New Year countdown came! In conclusion, we stayed in the room, did the Casino stuff. Grateful for the late return hour and come back to sleeping kids and animals. The bed was comfortable, the shower water was okay, had to wait a long time for the hot water to come. The toilet paper roll was left almost done on the dispenser. I am used to having a new roll placed for new customers. There were no toiletries, only a small bar of soap. They had a dispenser mounted in the shower for all of the cleaning uses! Weird...The hotel did offer a pretty decent breakfast with eggs and all of the trimmings. I did not eat but hubby said everything was good. Breakfast hours were short. 6am to 9:30 am. We checked out early and I just couldnt help but to leave feeling sad. I wished to have a better experience, especially for the reasons why we were there and why we even chose this hotel. I hope that the jacuzzi gets repaired for the customers after me. The rooms decor and look is a little dated looking. And last but not least. Dont put non pet customers on the floor that there are extended stay families and pets. Thank you to the lovely lady that did her best to do her job effertlessly! less
Best W, Front Office Manager at Best Western Shakopee Inn, responded to this review
We are very sorry that you did not enjoy your stay. New Years Eve is always a busy night for any hotel as most people are out late to celebrate the holiday and therefore it can get a bit noisy. We are also one of the only hotels in Shakopee that allow dogs. We do have an entire floor that is pet free and upon request we can make sure to place you on that floor. We do hope you stay with us again to give us another chance to show you a great stay.