Horrible customer service
22/09/2018 pamelarenae, Shipshewana, Indiana
I had high Hope's for my stay. So excited that I booked 4 nights. Bad idea, sadly the best western name has gone down hill. The staff was not professional at all. My stay was like legos falling, it se... more
I had high Hope's for my stay. So excited that I booked 4 nights. Bad idea, sadly the best western name has gone down hill. The staff was not professional at all. My stay was like legos falling, it seemed once the first one went down they all did. I was little shocked there was kids in office behind counter, and a clerk said it sounds like day care in here. I thought shes right but diden think twice. I mean maybe a problem with sitter or something. Bit weird being a chain hotel not family ran.I checked in and used a 120.00 for 80.00 coupon I purchased from yelp, the general manager kristen pushed the accept button on my phone along with my credit card.I tipped her a fair amount because I saved 40.00 and wanted to share my happiness for my 50th Birthday getaway. I thought that was end of that part. Sadly I was wrong, I had limited funds and had saved for this only to check my bank account and find she put hold on the 120.00. So not only 80.00 came out to yelp , best western manager without telling me held 120.00 of my money. I went to desk , manager not there but I was told they did not take 120.00 from my account. I showed them my bank account on my phone. I was told yelp did it. No it says best western shakapee on it. The manager christen was very unprofessional, barefoot in pjs in dining area making guest food. All In a nightmare from Check in to check out less
Best W, Manager at Best Western Shakopee Inn, responded to this review
We are really sorry for you inconvenience.We will make sure to give you the best service next time.On behalf of our entire team i like to apologize.Normally any credit card company it takes 2-5 business days to get refund in your account but i think its new for you so you didn't know that.