Best Western Shadow Inn

Completely racist night desk workers. If you are a white person and want to be just simply treated like a customer then elsewhere is where you should stay. For no reason I walked in with my 2 children 6 & 4 and was ignored and disrespected. If I had not had reservations since traveling with kids in Covid times , than I would have just left and stayed elsewhere. I was ashamed to have to use real life examples of racism that evening. After driving for 8+ hours and being in a place we have never been, it was very upsetting for all.. less

From the moment the airport shuttle driver, Carlos, picked me up, I felt well taken care of and warmly welcomed. Comfortable rooms and convenient location. Will definitely be back, and am exploring using this location for future business meetings. less

Have stayed at this location for work many times because of its proximity to SAC and it’s shuttle service. Understanding that COVID-19 has put a wrench in many businesses, you shouldn’t advertise a service and limit shuttle schedules when that is one of your main draws for customers staying there. Some customers travel coast to coast and have very early or late departures that the hotel shuttle seems to have a hard time accommodating. I had a reservation for Saturday night with a 4am shuttle request the following morning that was not scheduled by a hotel employee who called me personally to verify my need for the shuttle service and leave time. The front desk lady seemed in a panic about what to do when there was no information for me on the list. Had it not been for another regular traveling customer who uses their “Park and Ride” service frequently and WAS on the said shuttle list, I would of had to scramble at the last minute to make other pick up arrangements which would of been a little hard at 4am. Not everyone needs the shuttle, I get that, if you’re offering it, honor it, regardless of the departure time. I did arrive at the airport on time and safe thanks to Carlos the driver! less

Nice hotel, great service, nice room, comfy bed. Unfortunately we had some super noisy upstairs neighbors. I was awoken by the noise around 1 am, people walking across the floor, things banging, dropping. We are early risers and around 7:30 the noise started back up again. We went down for coffee and said something to the front desk help, her response was unfortunately there are people in the world who are just not very nice and have poor manners. less

Okay I would definitely not refer someone to stay here as a vacation stay, it is tired and not as well cleaned as it could be (and should be given the coronavirus) but I had my own sanitizing products and was fun. It's near the interstate and can be loud, we were in a downstairs room and the people upstairs had several children, okay yep all that makes it a good one night layover stop. Downtown Woodland keeps getting more and more gentrified and that's fun. The star of this show though is the front desk person at this Best Western, professional in attitude, appearance and performance! Alyssa should be congratulated for taking her job seriously as well as representing her company in the best possible way. She was patient, empathetic and friendly, WITH EVERYONE! In a time when customer service isn't about the customer or service this was refreshing and greatly appreciated! Good job! less