Best Western Shadow Inn

Eastside Tejanos overnighter to see Los Niteliters at The Ravine. Several of our couples stayed at The Best Western Shadow Inn. Rooms were clean and comfortable. Staff was very accommodating trying to fill our early check-in needs. Safe out of the way, yet convenient access stores and such. We'll stay again. less

Double check your reservations...asked for 2 queen beds and they scheduled a King and were completely full and could not move us! Toilet leaking on arrival and ran the entire time we were there even though we told them about it. less

This BW is right off I-5 and convenient. There is also a convenient gas station near the sight. The is an industrial area with trains traffic nearby. It does have a pool that I did not bother to use. We asked for a first floor room for the ease of being near our vehicle. The door was under the steps to the second floor. When we opened the door we were immediately hit with the strong smell of room deoderizer. The carpet was badly stained and looked dirty. The accent chairs were stained. The beds were neatly made and fresh looking except for what looked like stains on the sheets like someone might have walked on them. The AC performed well. We never did turn the tv on. We later discovered a used bar of soap and washcloth in the bath/shower. This did not inspire confidence in the Covid cleaning guarantee. The mini fridge performed well. All in all it was disappointing that a BW would be this shoddy. Most that we have stayed in have been much cleaner. less

I feel like I’ve really lowered my expectations due to covid. I don’t expect 4 star efforts. I understand things won’t be cleaned every day. Shadow in is disgusting. The carpets have stains, the wallpaper is peeling back, there is either blood or mold on the ceiling, there is thick levels of dust just behind the night tables when plugging electronics in. I’ve never wanted to wear shoes in a hotel room before. Shadow Inn definitely changed that. 1 queen bed in this gross room was $220. less

Only reason for one extra star is front staff is very kind and the housekeeping did the best they could, bathroom looked clean, with the horrible room. We went here because af the good reviews, they are false. I think the construction guys are given a discount for reviewing is all I can figure. So old and gross at over $100 WITH BW membership I expected much much more. We were put on the end of the construction worker rooms and I was a bit uncomfortable with men hanging out at their trucks in groups drinking beer. The water took literally 5-7 min of full blast running to get hot. In this day of drought very unacceptable. I arrived road tired and weary so stayed without looking for another place to be. I have itchy red spots on my neck. We had one thin blanket on the bed, while the air/heater worked it was loud. If this room had been $50 I would have expected this condition, not at $100+. We stayed at a different Best Western the next night and I insisted on seeing the room first, I didn't want to stay at a Best Western ever again but my husband has stayed at the next one before and assured me it was nice. Best Western corporate really needs to check this place out, even as a long time BW member and traveler I almost never went to one again. Two stars since the staff was kind and must have to deal with this so many times. When I went for towels to cover the chairs I could see the look on the receptionist face that she expected me to get upset. Too road weary too tired. Don't make the mistake we did, go elsewhere. less