Best Western Shadow Inn

Only reason for one extra star is front staff is very kind and the housekeeping did the best they could, bathroom looked clean, with the horrible room. We went here because af the good reviews, they are false. I think the construction guys are given a discount for reviewing is all I can figure. So old and gross at over $100 WITH BW membership I expected much much more. We were put on the end of the construction worker rooms and I was a bit uncomfortable with men hanging out at their trucks in groups drinking beer. The water took literally 5-7 min of full blast running to get hot. In this day of drought very unacceptable. I arrived road tired and weary so stayed without looking for another place to be. I have itchy red spots on my neck. We had one thin blanket on the bed, while the air/heater worked it was loud. If this room had been $50 I would have expected this condition, not at $100+. We stayed at a different Best Western the next night and I insisted on seeing the room first, I didn't want to stay at a Best Western ever again but my husband has stayed at the next one before and assured me it was nice. Best Western corporate really needs to check this place out, even as a long time BW member and traveler I almost never went to one again. Two stars since the staff was kind and must have to deal with this so many times. When I went for towels to cover the chairs I could see the look on the receptionist face that she expected me to get upset. Too road weary too tired. Don't make the mistake we did, go elsewhere. less

We stayed here one night on a road trip from Oregon to Phoenix. I’m a rewards member and most Best Westerns have been a reliable choice. This hotel looked great online and when we drove up. Great look and nicely kept grounds. Unfortunately, we were disappointed and a bit shocked by the room. Very tired, old worn out furniture and carpet. The carpet had years of use and stains. Though I’m sure the room was cleaned, the carpet looks dirty. We wouldn’t walk on it in bare feet and wore socks or shoes the whole time. We had a 10 week old puppy with us, and though we paid a pet fee, we would not let her walk on the carpet either, so we crated her, carried her, or let her sit on the bed with us - not a great stay for the dog either. The staff was great, very good customer service. The person at the front desk was great and even let us try another room, but it was the same so we didn’t move. I believe her name was Monica and she did her best to help us, but the rooms are just old, and need an update. I’m sure they were cleaned, just years of use shows. There were a few ants in the bathroom but otherwise ok. The on-site restaurant was very good, and great service there too. I hope this hotel improves the rooms. Until then, we wouldn’t stay here again. less

My Father died and I came back home to visit Family. You made our stay very enjoyable. We will come again for a visit. TY. My service dog was welcomed. I thank you for that. She had a good time also. TY again. less

Needed a place to stay while going home. Wanted a drink, dinner, some TV and sleep. Got all of that. No issues with the stay. I rate this low in Value only because I'm a tight wad. Always want something for less. less

We were on a trip from Texas to Washington - this was the top two places we stayed, very nice and friendly will stay again. excellent... Used my rewards, asked about a president day special was offered 10%...You must stop in ... great place less