The best thing is the location and the room has everything to be comfortable and useful, knowing that Paris is expensive when relating size of the room with price. Apart from that hotel is nice for a weekend trip.
However... the worst for us was: Staff.
Probably was only the guy that worked on the weekend we went in morning shift, but definitely he made the worst remember of our trip to Paris.
The first day, upon arrival early in the morning he attended us while chewing a muffing and having breakfast. He barely speak to us just to say in a poor English that “check in was from 2pm”. We needed to go to the toilet, and change our clothes as our flight was during night and we were exhausted. After changing our clothes in a tiny bathroom without lock, he pop up with “what is your name?” He checked my reservations (what he did not even show the intention to do before) and said: your room is ready. Really? After made us get in the bathroom as we were teenagers with 30 degrees in the inside you suddenly have our room ready.... !?
We are a lesbian couple celebrating the 25th birthday of my girlfriend in Paris, her dream. I sent an email weeks before to make the hotel aware of this and mention our probably early check in, that even we are two women that we wanted ONE bed (due to previous experiences), they answered and say the would note everything and guess what? TWO BEDS ROOM. After ALL, you don’t even make the effort to check what I sent and be careful with prejudices because you work in 2018, two ladies not always means friends.
This guy was moving in slow motion constantly, not speaking, not talking almost a word in english. We came back, to repeat we were a couple. “Ouh, really?” He said!!!!!!! We left the luggage and went for a walk, came back in the afternoon to a finally one bed room.
Days later we left our key inside the room and needed to ask for a new one. This process took him again 20 minutes as the first key was not made properly, the only elevator in the whole hotel was blocked by housekeeping and not even a apology or a sad try to help or to offer assistance. Nothing.
We has all time with an attitude that make you feel like you are bothering him, wasting his time... come on boy!! I can understand you do not like working face to public, but this is a hotel, at least the minimum you are expected to show is hospitality, assistance, information, comfortability... I work in tourism industry and I know sometimes can be tough but people is traveling, looking for unforgettable days and like I was this time, expending a lot of money in general to make one special occasion for my partner.
His colleague with a nice smile and a very proactive attitude just offer us help to get to airport and even we knew how to get we were so pleased we offered us help.
This is what just a smile, or having manners when talking to people without eating, drinking or having coffee makes in your guests. Hope this is not the level of the chain and it is just a bad receptionist himself. less
sevres, Responsable relations clients at Best Western Sevres Montparnasse, responded to this review
We really apologize for your bad impression! in general we automatically attribute a twin room for two men or women, . We will speak with the receptionnists and we are sure they will be desolated for your bad feelings.
Hoping you have had some good days in Paris anyway, , with all our respect and friendship!