-Upon check-in we were able to get our room earlier than the stated check-in time. The front staff was super friendly took the time to explain to us the city map tourist sites, and how to get there by foot or metro (cost, tickets, etc). We were explained that our room was paid for and all we had to pay was the city tax upon check-out. Unfortunately it was raining, but the front staff lent us an umbrella to use during out time.
-Upon entering our room, it was clean and tidy, the size of the room was good for being in Paris and hearing how small the living spaces were. The shower was wonderful and had hot water.
-We were located on the top floor so it was quiet at night(our stay was during the weekday).
-Wifi was free and included and easy to access and use during our time there. In getting a shuttle for return to the airport, the staff was quickly able to help book our transport for a very reasonable price within minutes of my request for shuttle service.
While everything else was great, my only complaint would be that upon check-out, we were told that we had to pay for our hotel which was previously paid for. I tried multiple times to explain to the front staff that it was paid for, pulled up my credit card charges, pulled out my confirmation of payment through the site I booked with, and even told him that we were told by another front staff that our room was paid for upon check-in. We got into a long disagreement back and forth. Finally after a long disagreement he pulled out his papers, one with my name, looked me up on his computer and admitted he was at fault. What made the difference? I do not know, but the incident shouldn't have happened. This incident left an unpleasant feeling for me (unorganized? training opportunity? I do not know). less