Best Western Sevierville/Kodak Inn

3385 Winfield Dunn Pkwy, Kodak, Tennessee, 37764-1540, United States
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Best Western Sevierville/Kodak Inn

Enjoy a delightful stay at this Kodak hotel, just minutes away from the Tennessee Smokies Stadium, Bass Pro Shop, Smoky Mountain Knife Works, Wilderness at the Smokies, Sevierville, Pigeon Forge, Gatlinburg and much more!

The Best Western Se
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3385 Winfield Dunn Pkwy, Kodak, Tennessee, 37764-1540, United States

Reviews of Best Western Sevierville/Kodak Inn

Traveller Overview:
4.0 Rating: 398 reviews
Excellent 51%
Very Good 17%
Average 9%
Poor 7%
Terrible 14%
Rating

Bradkw77, wrote review 19/06/2021

Don’t do it!

I don’t like writing bad reviews but this place needs some serious cleaning and better staffing! The rooms were not clean! We had stains on the cover, plastic bags stuffed up in the curtain rods, clot... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Bradkw77, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. We are very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property and were reviewing your comments with our housekeeping team to make sure all needed improvements are made. We look forward to showing you how we have learned from your experience.
Rating

Vacationer547080, wrote review 16/06/2021

Fair warning

This hotel looks good from the street but is a disgrace to be affiliated with Radisson. I checked in for 2 nights. The room smelled like a wet dog. The a/c was stuck on high and had to wedge pillows ... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Vacationer547080, We are sorry that you smelled unpleasantness in your room and we thank you very much for letting us know so that we can effectively address and ensure that it does not occur in the future. We also apologize for the issues with the a/c, key and especially that we were unable to take care of that for you right away. We hope that someday you'll return to experience the full benefit of our accommodations, hospitality, and amenities.
Rating

V7874EAchristinea, wrote review 16/06/2021

Not too far from Pigeon Forge

For the price I paid per night this was an ok place to sleep. We didn't choose this hotel for it's amenities but it would have been nice if we could have used the pool, the heater was not working. My ... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
V7874EAchristinea, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.
Rating

laraebenedetto87, wrote review 11/06/2021

Disgusting and would not recommend

I would not recommend this hotel to anyone. First room I was in walked in and I about passed out from opening the door because it smelled like an ashtray. The bed sheets had a huge urine stay as big ... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
laraebenedetto87, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. On behalf of our entire team, We would like to apologize for failing to exceed your expectations. Your description of what you witnessed around our facilities and cleanliness is alarming and distressing. We will forward your review to management for their attention and action. We are very displeased to hear that anyone was treated with rudeness. You are right to expect courteous, respectful, and professional staff. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
Rating

kaylaheaven, wrote review 09/06/2021

Unhappy

There were millipedes and carpet beetles, the shower broke, there was a weird smell. And no breakfast. When told the staff these issues, they were very nonchalant and couldn’t care less, the attendant... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
kaylaheaven, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and customer service is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The global pandemic has unfortunately led us to limit activities to a minimum. Breakfast service in our hotel put on hold as we have to follow our local rules regulation. Your safety is the top of our priority. We hope to be back to normal someday soon, and we thank you for your understanding.