Best Western Sevierville/Kodak Inn

Only stayed for one night but we were very impressed with this hotel. Very comfortable and had everything we needed. Perfect area with many things to do and places to eat nearby. If we’re ever in the area again we’ll be sure to stay here! less

Rented 2 rooms. We paid an additional $20 per night for the “breakfast package” that included free breakfast with our stay. #1 no breakfast Room #1 we had my mother in law and her mother staying in. Someone had removed the entire inside of the door lock. The only lock that was working on their door was the bar that goes across. They complained to an AA employee who was taking a personal phone call at the time. That employee held her hand up to my grandmother and told her she needed to wait (90yr old senior) then told her no other rooms were available she would have to deal with it. Put her in TEARS. Room #2 our room had thick black mold growing throughout the entire bathroom. Floors, walls, all cracks and crevices in the shower and all over the ceiling. I informed the same employee after checking in and was told I didn’t “pay” for a cancellation and I could leave if I wanted but would still be charged ($108 for one room $142 for the other). FURIOUS!! Upon checkout the next day there was just a box up front that said key cards here. I waited over 10 minutes (10:15am) for someone to come to the front desk- nothing. I returned at 10:45 to check out of the 2nd room and the employee was outside on her cell phone cursing and smoking. I brought up the multiple issues to her. She told me she was normally a night watch. And that she would have a manager call me FIRST THING MONDAY MORNING and issue a refund back to me. Monday came and went- no call, no resolution. My husband is now suffering from sinuses and allergies due to the terrible conditions of the room we were forced to stay in. Stay away from this hotel. less

This room was very nice, very clean and was half the price of a comparable room at another hotel I stayed at. The property is very clean and updated and I'd definitely stay here again. I loved the argan oil soaps, shampoo and conditioner as well. less

Bad first. no continental bkfst due to covid. Hit or miss room cleaning we received none. Had to go to main downstairs attendant at the desk for towels,kleenex refills, and TP. Word document signs on plexiglass as to why there was no room cleaning/straightening/bed-making service due to the Rona. The bed and tv service was nice. Balcony nice except for cobwebs on lights. My kid hooked his nintendo switch to the tv and played fortnite like he was at home. Pizza hut delivered last night. The ladies working front desk were overworked due to no room service attendants. less

Rooms are very dirty, old building, stains on floors, rooms need up dated, high priced for what you do not get. No Hot Breakfast at all, Owner is not friendly towards people of other colors. It is sad. DO NOT STAY THERE AT ALL. The owner Neil is NOT a nice man. Check the beds for bed bugs, check behind the doors for dirt, also check the air conditioning unit, some bugs, spiders, and cockroaches. less