Not a great experience
The location of the hotel is right off of the expressway, which is nice. If you're ready for a visit to Pigeon Forge and Gatlinburg, it's nice to be out of the real touristy area. We arrived and got... more
The location of the hotel is right off of the expressway, which is nice. If you're ready for a visit to Pigeon Forge and Gatlinburg, it's nice to be out of the real touristy area. We arrived and got our keys, only to find that our room was already occupied! Then the keys for our newly assigned room didn't work.
Since the room we paid for was not the room we got, we were offered a credit. I'm waiting to see when it does arrive (I was told it might take some time so I'll see). The room itself was ok, nicely decorated, but just some details were missed--like the curtains were falling off of their hooks. There is a balcony for most, if not all of the rooms, but as far as I'm concerned, it is just another way to let in cool air and road noise. I could have done without it. We also had to ask for an iron and the staff was not wearing masks.
I am not sure that we would stay here again. The price was a little high for what you get and it could have been the timing of our stay. Not sure. less
Tina M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your
expectations of quality service and accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. I do hope you'll return and that we can surpass your expectations of service and accommodations.