Best Western Sevierville/Kodak Inn

Worst place i have ever stayed in my life!!!!!!!!!!!!!!!!!!! carpets were nasty rooms smelled german roaches in rooms german roaches were in hall ways please for you own sake go down the road find you anither place to stay less

Whatever you do, don't let them put you in Room 221 - at least not if you want to sleep... This room is adjacent to the laundry, and we were awakened about 2am by loud noises of water rushing and laundry machine thumping. It went on for more than an hour. Why would you run the laundry next to guest rooms in the middle of the night?! Other aspects of the stay were OK - nothing awful, nothing special. Disappointed that they had NO breakfast at all because of covid. They could have let us grab some pre-packaged muffins or granola bars. less

We checked in and my husband asked for a cart and the check in girl sort of explained where it was . He spent 5 minutes looking for it. He found it loaded it up and entered hotel lobby where same staff member proceeded to scold/speak in a degrading tone to my husband. It was like a child being berated in front of entire family and other guests. Rude and embarrassing. We tried to find entrance outside and it was on the other end of building. He Had to push cart all the way down hall when our room was above lobby. She was rude and unprofessional. If that is how you treat guest who paid for two nights, then no thank you. We cut down stairs and through lobby and again she glared and went to scold him again, but thought better of it when I made a smart comment. Room you could hear everything. Bathroom nasty. less

the room was sketchy. you can hear literally everything outside the door. barely anything in the room. no decorations. it felt like a low end hotel/ motel. the staff was not helpful. when asked for an additional towel, the staff member was HIGHLY rude. probably won’t stay here again. bad experience. there were other hotels in the area that i would try over going here again. it’s a great location but horrible quality. less

The location of the hotel is right off of the expressway, which is nice. If you're ready for a visit to Pigeon Forge and Gatlinburg, it's nice to be out of the real touristy area. We arrived and got our keys, only to find that our room was already occupied! Then the keys for our newly assigned room didn't work. Since the room we paid for was not the room we got, we were offered a credit. I'm waiting to see when it does arrive (I was told it might take some time so I'll see). The room itself was ok, nicely decorated, but just some details were missed--like the curtains were falling off of their hooks. There is a balcony for most, if not all of the rooms, but as far as I'm concerned, it is just another way to let in cool air and road noise. I could have done without it. We also had to ask for an iron and the staff was not wearing masks. I am not sure that we would stay here again. The price was a little high for what you get and it could have been the timing of our stay. Not sure. less