Best Western Sevierville/Kodak Inn

3385 Winfield Dunn Pkwy, Kodak, Tennessee, 37764-1540, United States
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Best Western Sevierville/Kodak Inn

Enjoy a delightful stay at this Kodak hotel, just minutes away from the Tennessee Smokies Stadium, Bass Pro Shop, Smoky Mountain Knife Works, Wilderness at the Smokies, Sevierville, Pigeon Forge, Gatlinburg and much more!

The Best Western Se
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3385 Winfield Dunn Pkwy, Kodak, Tennessee, 37764-1540, United States

Reviews of Best Western Sevierville/Kodak Inn

Traveller Overview:
4.0 Rating: 413 reviews
Excellent 49%
Very Good 17%
Average 9%
Poor 8%
Terrible 14%
Rating

Sherpa55102370064, wrote review 18/09/2021

Good

Good, clean room, well set up. Only complaint was they advertise breakfast but there was little more than coffee. Would stay here again if close to this location. The best hotel we stayed at on our 5 ... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Sherpa55102370064, Thank you for your kind comments and review regarding our high standards of cleanliness. We are so happy that t you enjoyed your stay and that you found the accommodations and service to be satisfactory. We also appreciate your ideas for improving our breakfast and we look forward to serving you again!
Rating

Climber437789, wrote review 17/09/2021

Bait and Switch

Paid for breakfast, they don't even have grab and go and would not adjust my bill. Bugs and Mold in bathroom (I have pictures). Reserved balcony room was given a porch that guest park in front of an... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Climber437789, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your bathroom. We appreciate that you’ve taken the time to point out the possibility of a pest problem. Further, any issue related to insects is promptly addressed through professional treatments right away. Your comments are important to us as we continuously seek ways to improve the guest experience in our hotel. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
Rating

alacey10, wrote review 31/08/2021

Worst hotel ever

No help at front counter, toilet had poop in it, shower had open soap and hair, dogs barking all day, no breakfast when advertised, smelly, pool was cloudy, door locks didnt work, definitely need help... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Hi alacey10, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.
Rating

carolyng160, wrote review 31/08/2021

Not the best at this Best Western.

We stayed 3 nights here and we’re pretty disappointed. We stayed 1 night a month earlier, and everything was fine, so this was surprising. It took 3 tries to get into a room; 1st time, room had not ... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Hi carolyng160, Thank you for taking the time to share your experience. We are sorry to hear about the situations you encountered and would like to deeply apologize. We also would like to ensure you that comments like yours are not taken lightly and we will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. . The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
Rating

Mariondedr1011, wrote review 17/08/2021

Needs updating

Hotel is very outdated and old, rooms need good cleaning and hotel needs a lot of fixes. Doors leading outside have no locks, the card scanner is there but there is no need because the doors just open... more

Owner Response
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Mariondedr1011, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.