Best Western Sevierville/Kodak Inn

Stayed in South Nashville then came to this one next night. This one far exceeded the one in South Nashville. Stayed during Coronavirus precautions where taken by hotel and everything was perfect. Bed was comfortable and room was clean. less

Terrible customer service from the front desk staff. Probably the worst customer service experience I've ever had at a Best Western. Unacomidating and extremely unprofessional. The girl at the front desk was nowhere to be found for 15 minutes while I waited to check-in. No explanation or apology was given. I've stayed in over 50 Best Westerns traveling for work and this was by far the most unpleasant experience I've had at one. Loud noises from other guests throughout the entire night, people smoking weed in the parking lots, and guests at the hotel screaming at each other in the parking lot at 4:00 in the morning were only some of the things I experienced here. Overall, stay somewhere else and save yourself from this terribly run property. less

This is for 3385 Winfield Dunn Pkwy location. After 8pm cannot enter without climbing some stairs or using a ramp then walking a distance to the elevator. Carpeting throughout soiled and dirty. Our room also seemed dirty. my sister refused to go barefooted. Not 1 extra towel or washcloth in the room. no blow dryer even though bag for it was there. floor and carpeting disgusting. Sign said all workers would be wearing masks but they were not. Toilet seat not connected properly and we told them. Supposedly fixed but by morning sliding around again and nearly fell off!Would not recommend less

Well let me start out with the positive. The room was nice and spacious and had a nice balcony. It was also a great idea that the pool was open 24 hours. The room was also clean at first glance. I pulled back the sheets and noticed a dried blood stain. I didn’t want to go down and complain over one thing. We decided to go down to the pool later. As soon as We get into the water it’s absolutely freezing. To the point where it’s not even bearable. We weren’t able to use the pool the whole time we were there and tried on several occasions. Then they only gave us 3 pillows for two people (plus the original 3 pillows in room were very flimsy) I finally wanted to say something to the staff then about the Dried blood, the pool, the pillows. I told one of the staff members who was incredibly rude. They basically said there is absolutely no way to get another pillow. I tried to ask different staff about the same issues just to see if we’d get different answers. It was always a different answer or a different lie from staff. Also manager said they couldn’t heat the pool Because of Covid. However other employees said the heat pump was broke. We also called around after just to prove a point everyone else’s indoor pool is heated at this time. Plus not even to mention the extremely nasty manager. less

Rooms were gross. Carpets looked as if there was a murder. We had a "pet" room, which we had to try 3 different ones due the strong smell of urine. Hotel looks nice but beware they clearly have low standards of cleaning. less