Best Western Sevierville/Kodak Inn

My family met and stayed last fall. We had a great time. This past visit was not as good. Hotel not being maintained. The hallways stunk. Employees were not as friendly. Last trip Tami was excellent, we sure did miss her. Breakfast was ok and the pool as always was great. Love the out side fire place. less

Very clean and very up to date. Would highly recommend! We have been to Tenn. Numerous times but never stayed at the best western. More likely to stay there again due to the wonderful rates and cleanliness. less

We came to the area to look at property and houses for sale over the memorial weekend. I booked this hotel due to it’s location. Had I read further about the amenities and the reviews I probably would never have booked here. But due to my husband’s work schedule I had to book last minute and my options were very limited! I put together a list of pro’s and cons below so please read further. First let me tell you about our experience... Upon arrival the hotel smelled bad, the lobby wasn’t inviting or welcoming at all. Day one: you hear everything from neighbors talking, TVs on, them showering and flushing to people in halls, traffic on the road and oh yeah there’s a huge fireworks store across the road so we got to listen to those going off at night!! we come back to the hotel after a long day of looking at properties and notice the door to our room was OPEN!!! The maid didn’t close it all the way shut. So anyone and everyone that wanted to could’ve had free access to our room and stuff!!!! Day two: during showering I felt something on the lower part of my back and I had my husband look & it was a TICK!!!! We left our dogs back home in boarding so it wasn’t from that. Not sure if it was in the hotel or from outside but it was enough to creep me out cause those carry many different diseases!! we slept in a little this morning and had the do not disturb sign on the door to keep the maid out until we leave. We left early enough to where the maids cleaning cart was still out in the hallway so we thought our room would be cleaned and fresh towels and toiletries given BUT NO we were wrong in thinking that! We got back to the room and noticed we didn’t get any maid service at all!!! BUSINESS TRAVELERS BEWARE: if you’re their on business guess what the computers are in the tiny lobby right there where people checking in and out can look over your shoulder! Not to mention the pool and breakfast room was right next to the lobby and behind the computer area are seats for people eating breakfast as well as the pool in the next room. So kids with wet clothes are running around getting the floors wet and people are eating breakfast in the lobby area due to not enough seating in the actual breakfast room. Pro’s: Good location Close to restaurants and shopping Close to Sevierville/ Pigeon Forge areas Free breakfast Has a pool and a fire pit outside Is pet friendly Con’s: NO HOT TUB!!!! The walls are PAPER THIN, you can literally hear everything in the adjoining rooms The pictures on website must be old ones cause the building and rooms aren’t as nice as they are online. It’s a much older building needing updated! Hallways and stairways stunk The bed and pillows suck not comfortable at all!! less

The staff really works to make sure everything is right. Rooms were clean and rates are usually WAY less than up the road where the tourists are, however you are not so fsr out you cant drive in to town for a good place to eat. When we are in the area we pretty much stay here all the time. They know us by name now!! less

Upon arrival the male desk clerk did not greet us or say anything...he just stared. Giving guests an awkward initial impression of the hotel. We used Express check in and our room had not been cleaned. The pool was cloudy with little chlorine and there were no towels for guests at the pool. The breakfast attendant wiped down all the dirty tables, stuck the rag in his back pocket, then proceeded to use the same rag on the waffle iron after I used it to get it ready for the next person. That is unsanitary and frankly disgusting. We will NOT be back. less