Very clean but otherwise poor amenities
No microwaves in room, pool was broken, room key worked intermittently, doors didn't close properly and allowed light into room. Breakfast arrangements were unacceptable, the alternative due to covid ... more
No microwaves in room, pool was broken, room key worked intermittently, doors didn't close properly and allowed light into room. Breakfast arrangements were unacceptable, the alternative due to covid was just cancel breakfast and offer a 10 percent discount at the overpriced flapjacks next door. Room was very clean, but I'll pay more to stay somewhere else in the future. less
Tina M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
D8115IRnicholasw,
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your
expectations of quality service and accommodations. We want our guests to enjoy and to find our amenities to be accommodating and convenient. I am sorry that we failed to do this during your most recent stay , but I'm glad we were able to meet your expectations of cleanliness . We hope you'll return someday to see how we have addressed and improved upon the issues
that you have expressed, thanks to your valuable feedback.