Best Western Sevierville/Kodak Inn

I don’t like writing bad reviews but this place needs some serious cleaning and better staffing! The rooms were not clean! We had stains on the cover, plastic bags stuffed up in the curtain rods, clothes left in the drawers from previous guest, the alarm clock was broken and dried food hardened on it. The stairs inside were not swept and food laying on the floor in spots that been stepped on repeatedly. The windows everywhere were filthy with cob webs that had to have been there for a good while. We were even being stopped by other families visiting asking if our rooms were clean. Also to top it off at 9pm at night we had another family started to enter our room. Come to find out the front desk gave our room to another family as well. The front desk calls our room shortly after asking who we were in the room then proceeded to apologize that there was a mix up. They also stated on the website there was Free Breakfast. There was no breakfast so in exchange you get a 10% off the Flap Jacks nearby. less

This hotel looks good from the street but is a disgrace to be affiliated with Radisson. I checked in for 2 nights. The room smelled like a wet dog. The a/c was stuck on high and had to wedge pillows over the vents. The second day we returned at 10:50 pm to find the key did not work. The lady at the front desk claimed we only booked one night. And essentially showed us the door. She was unapologetic and disinterested. She did not offer another room. I travel extensively and have never left a bad review for a hotel. Fair warning. Do not book here... less

For the price I paid per night this was an ok place to sleep. We didn't choose this hotel for it's amenities but it would have been nice if we could have used the pool, the heater was not working. My curtain in my room was not working properly either. I couldn't get it to open or close all the way. The balcony from my room was not clean and I never even used it. One thing that really irked me was that anybody could come and go through out the building. The key card machine on the entrances was not working on any of the doors. I usually am one to take the stairs but once I found that out about the doors being "unlocked" I stopped using the stairs. If I ever have to stay in a hotel again in this area I probably won't stay here. less

I would not recommend this hotel to anyone. First room I was in walked in and I about passed out from opening the door because it smelled like an ashtray. The bed sheets had a huge urine stay as big as the mattress and was covered in blood stains. Not sure how housekeeping missed that. 2nd room was covered in bugs; dead and alive. Crawling all over the floor. Not sure how housekeeping missed them as well. I couldn’t even believe they would expect anyone to stay there. Front desk was rude and seemed like he was annoyed by having to help refund my money because of was highly disappointed and disgusted by the bugs in the room. less

There were millipedes and carpet beetles, the shower broke, there was a weird smell. And no breakfast. When told the staff these issues, they were very nonchalant and couldn’t care less, the attendant even rolled her eyes at me. I’m just unhappy with the stay for the high price i paid. less