Best Western Sevierville/Kodak Inn

Good, clean room, well set up. Only complaint was they advertise breakfast but there was little more than coffee. Would stay here again if close to this location. The best hotel we stayed at on our 5 days on the road. less

Paid for breakfast, they don't even have grab and go and would not adjust my bill. Bugs and Mold in bathroom (I have pictures). Reserved balcony room was given a porch that guest park in front of and was told that's a balcony to them. When I asked to move room, was told there are no others. The carpet was very damp as was the bedding. Problems reported to staff who just said "ok". No one ever came to the room to check it out. Don't stay there unless your desperate and its only overnight. less

No help at front counter, toilet had poop in it, shower had open soap and hair, dogs barking all day, no breakfast when advertised, smelly, pool was cloudy, door locks didnt work, definitely need help less

We stayed 3 nights here and we’re pretty disappointed. We stayed 1 night a month earlier, and everything was fine, so this was surprising. It took 3 tries to get into a room; 1st time, room had not been cleaned. 2nd time, different room, key cards wouldn’t work. 3rd time we got in; room was clean, but towel rack was broke in the bathroom and no door hook on bathroom door, so no where to hang used towels to dry. Carpet had stains on it, door to the balcony would not open, so never got to use it. Went to use the fridge and there was an opened bottle of water that someone left. The drawers next to the fridge had food crumbs in them. The elevator floor was pretty dirty, and the ice machine on our floor didn’t work. We reported alll the broken things to the front desk and they said they already knew about them. I would be hard pressed to stay here again as there are plenty of other choices in the area. Disappointing because we liked this hotel previously. less

Hotel is very outdated and old, rooms need good cleaning and hotel needs a lot of fixes. Doors leading outside have no locks, the card scanner is there but there is no need because the doors just open up. Mold in the bathroom, holes in the bedroom wall. holes in the bedspread. Big stains on the rug. Heated pool is not heated by no means. Maintenance is really lacking in this hotel. They are also a pet friendly hotel yet they have one little patch of grass maybe 4x8ft. Not enough for one dog let alone multiple dogs. You either have to walk them down in front of the hotel by the road or in front of the restaurant or wait your turn. Mind you the black top is very hot and was burning my dogs paws. less