Best Western should revoke their status
Terrible customer service from the front desk staff. Probably the worst customer service experience I've ever had at a Best Western. Unacomidating and extremely unprofessional. The girl at the front d... more
Terrible customer service from the front desk staff. Probably the worst customer service experience I've ever had at a Best Western. Unacomidating and extremely unprofessional. The girl at the front desk was nowhere to be found for 15 minutes while I waited to check-in. No explanation or apology was given. I've stayed in over 50 Best Westerns traveling for work and this was by far the most unpleasant experience I've had at one.
Loud noises from other guests throughout the entire night, people smoking weed in the parking lots, and guests at the hotel screaming at each other in the parking lot at 4:00 in the morning were only some of the things I experienced here.
Overall, stay somewhere else and save yourself from this terribly run property. less
Tina M, Guest Relations Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in
our hotel. We are sorry to hear that you weren't thoroughly impressed with our staff that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. I want also to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.