Best Western Sevierville/Kodak Inn

Incredibly poor service. Arrived late and was met with a front desk individual unwilling and incapable of solving a discrepancy with the Best Western reservations department. Will not be staying at a BW again. less

The front desk staff was very helpful. The property and room were both immaculate. It was a stressful night for me,and the staff made my check-in easy and pleasant. The breakfast staff was very attentive. less

We were very pleased with our room. No odor thruout hotel whatsoever. Bed was comfortable, carpets clean, unit worked well. Had great water pressure with a rain shower head. Only complaint was bad coffee, and typical BW breakfast. less

We had a very nice stay here ,the beds were very comfortable and the staff was very nice and helpful. Breakfast was a little of a let down.but there is a restaurant right next door.so still a great experience here.we will be back .love the outdoor firepit. less

The good Hotel is clean Beds are very comfortable Heated pool is open 24 hours Beautiful fire pit surrounded by comfortable chairs. Also open 24 hours The bad: The first morning of our stay breakfast was still not completely out at 7:20am (was suppose to be out at 7) no biscuits, gravy, eggs, or meat. The items that were out, left alot to be desired. The juice was water, the bread was stale, there was no fresh fruit. The tv in our room was not working upon arrival. I was told by the front desk to reset the direct tv box. This required me to literally move a 30 pound entertainment center and the mini fridge. After several resets, it finally came on and I moved the entertainment center back. Overall, I probably would not return or recommend this hotel unless it was solely for use of the 24 hour pool. less