Not the best at this Best Western.
We stayed 3 nights here and we’re pretty disappointed. We stayed 1 night a month earlier, and everything was fine, so this was surprising. It took 3 tries to get into a room; 1st time, room had not ... more
We stayed 3 nights here and we’re pretty disappointed. We stayed 1 night a month earlier, and everything was fine, so this was surprising. It took 3 tries to get into a room; 1st time, room had not been cleaned. 2nd time, different room, key cards wouldn’t work. 3rd time we got in; room was clean, but towel rack was broke in the bathroom and no door hook on bathroom door, so no where to hang used towels to dry. Carpet had stains on it, door to the balcony would not open, so never got to use it. Went to use the fridge and there was an opened bottle of water that someone left. The drawers next to the fridge had food crumbs in them. The elevator floor was pretty dirty, and the ice machine on our floor didn’t work. We reported alll the broken things to the front desk and they said they already knew about them.
I would be hard pressed to stay here again as there are plenty of other choices in the area. Disappointing because we liked this hotel previously. less
Guest Relations Manager, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to share your experience. We are sorry to hear about the situations you encountered and would like to deeply apologize. We also would like to ensure you that comments like yours are not taken lightly and we will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. . The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.