Stayed at this hotel the beginning of September for 3 days. At first, our stay was good. There was a smell in the area between the restaurant & bar.It smelled like broken sewer pipes when we 1st checked in.
Our room was ok. The bed was very hard & not really comfortable for me.
The pool is accessed with your room key, and at 10pm, the gates are locked & you can"t access the poor or Jacuzzi area. The pool, when opened is nice. The Jacuzzi was closed due to Covid.
One night coming home, we parked in their parking lot & were approached by a homeless woman asking for money. There is homeless people hanging around in the parking lot are of the hotel.
On Friday night, we were woken up at 2am by homeless people running past out room. We had a room close to the pool area. They hopped the fence & were having a party in the Jacuzzi & were washing their clothes & hanging up their laundry on the gated area around the pool. They were sitting all over the cars, drinking & smoking. We ended up moving our car. When my husband went to the lobby to tell them what was happening, nobody was at the desk, & after about 10 minutes when someone did finally come to the desk, they told my husband that they " aren't security, why are you telling us?"
We checked out the next morning, asked to speak to a manager; but was told that the manager was on a conference call. We were given the managers business card, and as of today, it has been 7 days & my email to the manager has not been returned, nor has my phone call to him. I am also still waiting for my credit to be refunded to my credit card that has not been refunded. less