Best Western Seven Seas...more like "B.W. Seven Roaches!!
I booked a room for one night at this hotel, a little get away from the life kinda thing. Placr seemed clean at first.. but then.. while we were having a late dinner and movie in our room, my friend a... more
I booked a room for one night at this hotel, a little get away from the life kinda thing. Placr seemed clean at first.. but then.. while we were having a late dinner and movie in our room, my friend and I saw an adult cockaroach crawling across the wall and toward our dinner. It came from behind the TV next to the table where we were eating. We caught the nasty clicking squishy guy and figured after disposing of the bug that that was the last time we would see one in the room. 30 mins go by... and low and behold.. we hear that clicking sound again and then saw another cockaroach.. this time it came from the wall behind the TV, and this one was 10x bigger than the first and was harder to catch. Dinner was a bust and rest of movie we lay stressing about that sound and having to chase another bug around the room.. It was really late and we didn't feel like having to move rooms and packing and unpacking so I made the complaint the next morning. It seemed like the staff was not empathetic at all or helpful.. I was told they could not do anything and to contact the manager In the next 2 days..
I never got a call back from the manager and have called a couple times since. I was told someone would call me and I never got a call.
I've stayed here many times and I've never had any complaints or issues however this stay was very unpleasant and the way the staff treated me was not professional at all and they showed little empathy. less
Manager , General Manager at Best Western Seven Seas, responded to this review
We apologize for not meeting your expectations on this visit. We've addressed your concerns and have taken action with the various departments. We hope to see you here again soon. Thank you