One of the worst $140.00 a night hotel water parks I’ve ever stayed at
24/02/2018 SMcGillicky, Midale, Canada
Staff seems incompetent and uncaring. when we called for an extra blanket we were told it would be a half hour and when I offered to run down and get it I was told that was not possible as her guy wen... more
Staff seems incompetent and uncaring. when we called for an extra blanket we were told it would be a half hour and when I offered to run down and get it I was told that was not possible as her guy went to the airport whatever that means- so when I expressed my disappointment and that I’d complain to a manager desk lady just said “ok” not to mention they refused to take a cash deposit even though the credit card holding the room was only prepaid with 100.00 which made no sense as incidentals cost more than that-also slide was outdated-scary looking and place is definitely in need of updates-I will not stay here again due to their pure lack of concern and customer service-lots and lots of other places in town that are just as nice-more accommodating and better prices for same quality-I will also b making sure our travel club sees this as to not recommend to any west gate customers this is only the second negative review I’ve given in my lifetime less
Kell S, Director of Sales at Best Western Seven Oaks Hotel, responded to this review
Please allow us to apologize for any inconvenience experienced as the result of our delay in providing you with an additional blanket. While we do provide an extra blanket in each room, our porter needed to enter the closed and locked housekeeping office to fetch and deliver to you a second blanket as we do not typically store additional blankets at the front desk. It is clear our efforts and policies fell short in your estimation. Thank you for offering your perspectives. We value your insights and hope for the chance to more effectively serve your needs in the future.
Director of Sales
Best Western Seven Oaks