Beds are craters, beggar our front
25/04/2018 hic2012, Calgary, Canada
Old and run down...don't go. I stayed 2 nights and the King bed had a huge divot in it, Carpets were run down and the place is just old. Unless your getting a super price, don't go there. Also, tw... more
Old and run down...don't go. I stayed 2 nights and the King bed had a huge divot in it, Carpets were run down and the place is just old. Unless your getting a super price, don't go there. Also, twice there were people out front begging for money. I gave, but just not professional. They were picking at a leg sore. less
Kell S, Director of Sales at Best Western Seven Oaks Hotel, responded to this review
Dear Mr. W:
It is disheartening to learn your time at the Best Western Seven Oaks proved unexceptional. Please allow us to apologize for any shortfalls in the age of the building and the condition of the mattress in your assigned accommodation. As per our offline conversation, we appreciate you bringing this issue to our attention and we have replaced the mattress in question. We are also working diligently to make a number of changes in the hotel and will soon be offering a full breakfast buffet in the very near future.
Please accept my sincerest apologies for the encounters you had with a less fortunate member of society. While we employ a professional security team to ensure that these ladies and gentlemen do not interfere with our registered guests and their families enjoyment of the property, we do strongly encourage our guests to not give money as this further encourages these types of behaviors.
Mr. W, thank you for your staying with us and know that we are committed to working hard to provide you with the memorable experiences you deserve. We hope to better meet your needs in the future.
Director of Sales
Best Western Seven Oaks