Very disappointed- won’t be back
Thanks to the new “improved” policy on swimming/wristbands we will not be back to this hotel, even though it was previously our go to place because of the pool. We came for our grandson’s birthday and... more
Thanks to the new “improved” policy on swimming/wristbands we will not be back to this hotel, even though it was previously our go to place because of the pool. We came for our grandson’s birthday and needed one extra wristband but were denied- we offered to pay extra for the band, we begged and pleaded and still had to watch one of our grandkids sit out while the other kids swam. Then we- the adults- were told very rudely that we couldn’t sit by the pool without a wristband!! Who would monitor the kids in the pool? Where was the lifeguard? Would this rude woman take responsibility for our kids in the pool? I’ve never heard of such a ridiculous policy- especially in view of the fact that it was Sunday night and there was virtually no one else at the pool. We will not be back less
David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We have had a lot of people who invite many friends and relatives to use our pool facility and taking away space from the regular paying guest who observes the rules. We have a lovely facility here that people pay to use and sometimes can not enjoy because of some peoples extra guests. We have had to enforce these rules at all times busy or quiet so that the single person can enjoy the space as well as the family of five. So sorry to hear that this doesn't work for your situation, we do have pool party packages sunday to thursday that do accommodate more people and include pizza and pop.