Great hotel at a budget price.
05/03/2017 paul h, Cannock, United Kingdom
Needed a convenient hotel for Olympia and this was a good choice. Very friendly reception staff obviously wanting to do all they can to make your stay enjoyable Yes rooms are quite small but for a b... more
Needed a convenient hotel for Olympia and this was a good choice. Very friendly reception staff obviously wanting to do all they can to make your stay enjoyable Yes rooms are quite small but for a budget price including an excellent unlimited continental breakfast they are reasonable and comfortable. The location can be hard to find, even the taxi driver had trouble, as it is above shops and only a front door visible. If you know it's between Carphone Warehouse and Nando's that makes it easier. Only problem were the lifts which are very confusing. Some don't go to all floors and some seem to go only down, others up. Better signs for lifts would be good as otherwise not ideal for disabled or anyone with walking difficulties. less
, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review
Thank you for staying at our Hotel and for leaving a review. We are very happy to hear that you enjoyed your stay with us and that you found our staff helpful.
However, we do sincerely apologize for any inconvenience you may have had during your stay with us because of our lifts.
We will definitely use your feedback for improvements.
We hope to see you again soon