Such fantastic staff and a great hotel - and so clean! Highly recommended.
17/05/2016 FussyAussieKiwi, London, United Kingdom
My husband and I were travelling to London for a month in Jan and were unsure of where to stay as Hotels in London are a bit hit and miss. This one looked nice on the Internet but you can never tell ... more
My husband and I were travelling to London for a month in Jan and were unsure of where to stay as Hotels in London are a bit hit and miss. This one looked nice on the Internet but you can never tell so we booked it for only two nights, just in case . However, We need not have worried, this hotel not only lived up to our high standards it exceeded them and we ended up staying there the whole month!
Yes the rooms are very small but I'd rather have a well priced hotel with fantastic staff, in a great location with good heating and air con and everything spotlessly clean, than a larger room. After all how much time do you spend in the room when you're in London? And so handy to the tube buses cafes Hyde Park shopping etc etc. And by the way your big suitcase will fit under your bed freeing up valuable space.
The bathrooms are small but modern and scrupulously clean. The breakfast was free which was a lovely surprise and we enjoyed it.
I've just stayed for a second time (9 days) by myself this time and the staff treated me like an old friend and couldn't do enough for me. Whenever I had a small problem it has been taken care of in a heartbeat with a smile and an apology, nothing is too much trouble for this team. I've stayed in their doubles and two of the single rooms and haven't had a bad room yet, although I understand some of the singles are smaller than the one I had. Ask for one overlooking High Street, it's not noisy unless you open window but with air conditioning you don't need to.
One tip for those coming for the first time, there is a lift in the side street for your bags we missed the sign and carried them upstairs which was a struggle. There is another lift which goes from the first floor reception to level two and three so for those who don't want the stairs it's not a problem. Ps The Internet is free with vouchure to access and an unlimited number of vouchers each lasting 24 hours also free, although I must say it would disconnect occasionally, meaning I had to reconnect a few times. Would stay again and highly recommend It. less
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review
Thank you very much for the review, we truly appreciate your compliment and we value your opinion. We hope to have you back at our hotel.