Please, please, don't stay here!
04/08/2016 GT2310, Bedale, United Kingdom
If you are visiting London, please do not stay at this hotel, it will ruin your stay and will give a bad impression of the hospitality business in general. The gentleman behind reception on my arriva... more
If you are visiting London, please do not stay at this hotel, it will ruin your stay and will give a bad impression of the hospitality business in general. The gentleman behind reception on my arrival was openly hostile when I queried his request for photo id and a credit card (the room was pre-paid and I have never had this request at any other Best Western hotel). He placed my bank card in the reader and put £10 on without any explanation and then became more hostile when I questioned this. The rooms are hideously cramped, I had less than a foot gap between the foot of the bed and the wall so if I wanted to get to the other side of the room I had to climb over the bed! the windows don't block out any of the noise from the road at the front and the air conditioning is so loud that I thought that either the shower had come on by itself or there was someone vacuuming outside the room door! The breakfast is basic and has a very limited range. I suggest that the other Best Westerns in the Kensington will be a much better choice and have friendly staff with suitable rooms! I have previously left a 4 star review for the Cromwell which is similarly priced! Do not stay here, I won't ever again! less