It has been noted on a number of previous reviews that the rooms are small, but the truth is they are tiny! We started are stay with a brief spell (10 mins max) in room 304, the room was tiny, smelt funny and the bed frame was broken!
Having run to reception they then moved us to room 204. Again this room was tiny and once you get two people, a suitcase, and 2 bags in the room you hardly have space to move. One of us either had to be on the bed or the bathroom whilst the other got dressed, as the space next to the bed was only big enough for one person. The gap between the end of the bed and the wall was no more than 10", with a desk unit touching the right hand corner which created an obstruction and for those less nimble or larger than me would be an issue, as well as a safety hazard!
The bedding (sheets), towels and overall cleanliness of the room was very good, but this was let down by the marks on the shower try, mould in the grouting and nasty nasty stains and crusty marks (I dread to think what bodily fluid it was) on the bed throw and cushion! If the hotel should do one thing it is get rid of the finishing touches as they really make the good turn bad!
Breakfast is very simple, if you want a Full English you have to order this the day before at an additional cost of £9 pp, but this is not mentioned to you at reception and we only found out the day we were checking out when in the lift! However, Breakfast was very simple and the food was adequate (more variety would be better). The staff have a strange way of cleaning the tables, rater than using an anti bacterial detergent spray which cleans etc. the staff instead use furniture polish, which as far as I'm aware does not kill germs etc. but does give a lovely finish to the tables!
Staff are all very polite and are helpful... At first I was not very impressed with the guy on reception as he did really have a welcoming attitude, and at first started to annoy me as he was asking for ID a Passport or Driving Licence neither of which I had, and rather than say just confirmation of you booking would be enough (which apparently it was) he was insistent on ID! His attitude wasn't the best I've ever experienced, but I have to admit he did do what he could to resolve my initial issues.
The hotel as a whole is OK, don't go there with the expectation of something grand... it really isn't, the website photos do not give a true representation of what you're going to get! Yes lots of stylish black and white prints, but everything else is very rough around the edges, dirty carpets, odd smell, mouldy grouting and dirty bed throws and cushions. The other thing which is really uncomfortable is the heat... it was like a sauna most of the time, and even when we turned the Air Con down it was too hot!
Blink and you'd miss this hotel from the road! Access is really awkward, once you find the entrance the access from the street to the reception is only a hallway (no wider than 4ft) and 2 flights of stairs (all unassisted with no lift). This would not make the hotel suitable to those with mobility issues or those unable to cary a bag/suitcase up stairs.
The one saving grace... the bed although only a small double was very comfortable and was one of the best 2 nights sleep I've had in ages!! If all you want is a crash pad then this could be a solution!
I forgot to add, the rooms do not have baths in the bathroom... not an issue to most, however my Partner does like a bath every other day! less