Thank you Yvonne M: Amazing employee!
27/07/2017 FourWinds_11, Mesa (Mesa County), Colorado
Would have rated this a 5 except for the fact that we were told at booking that there was air-conditioning available (also advertised on the website). Upon check-in, we were told they didn't have any... more
Would have rated this a 5 except for the fact that we were told at booking that there was air-conditioning available (also advertised on the website). Upon check-in, we were told they didn't have any air-conditioning and offered us a "ventilator" -- a simple fan. We would'nt have booked there if we'dknown there was no a/c--very hot weather, and we didn't sleep well!
However, with a few minor issues (no soap in bath sink dispenser, no shampoo/conditioner, extremely uncomfortable pillows), the hotel is very nice: easy drive to Schwerin, lovely lake location, clean, spacious room, decent WiFi, good breakfast buffet, excellent staff.
The car we'd rented wouldn't start as we were about to check-out. We don't speak German, but Yvonne M. took charge and talked to numerous employees in Avis/Budget offices at various locations over a period of several hours to arrange a tow truck, and eventually a replacement auto. She was efficient, persistent and tough and wasn't going to take "no" for an answer. With us, she remained positive throughout, kept her friendly smile and never acted as if our problem was wasting her day. She's a gem. Seehotel Frankenhorst is lucky to have her on staff!
Caution: Be careful when renting from the combo Avis/Budget agency in Hamburg if traveling to other locations. When the tow-truck mechanic couldn't start our original car, the Schwerin agency wouldn't replace it. They had not yet converted to Avis/Budget and our car was designated by Hamburg as Budget. Yvonne was told that many of the agencies haven't yet converted to Avis/Budget. With numerous calls working her way up the corporate ladder (and hours later), she finally secured a replacement auto from the Schwerin office where she'd started! The delay cost us nearly a full day, since by then we were in very slow rush-hour traffic trying to get around Hamburg and into Bremen. less
Frankenhorst, Front Office Manager at Best Western Seehotel Frankenhorst, responded to this review
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