Best Western Seattle Airport Hotel

We stayed at this hotel for two nights in July. The room was clean and fresh, the air conditioner in the room was working fine. We had no problem streaming movies using the wifi service in the room. When we reached the hotel early in the afternoon on the first day, we could not check in so early. Therefore, we took this hotel's shuttle service to go to the light-rail train station, so that we could take the train to go to the downtown area, We had returned around 9:30 PM that evening back to the station from where we started and called the hotel to request the shuttle service to pick us up. However, the receptionist told us that the shuttle had been sent to pick up guests from the airport; we would have to wait for 30 minutes for the shuttle. The receptionist told us that the station was only 2 blocks away from the hotel and we could walk back to the hotel. Therefore, we started to walking back to the hotel, Little did we know that this walk would be perilous, because there was major construction work going on the boulevard next to the hotel, and there was no walkway available for about half of a block The receptionist also did not inform us of this hazardous condition of the road. Anyways, we walked back very cautiously using the side of the main boulevard back to the hotel that night. The breakfast at this hotel was very light with yogurt, milk, cereal, boiled egg, muffin, and banana (possibly due to the Covid situation). The hotel service staff did not clean our room on the second day, even though we did not hang the "Do not disturb" sign on the door when we left the hotel in the morning for a visit to Seattle. Overall, this hotel is decent, but they can do much better in the service area. less

For the price point and advertised amenities, we expected much more from this hotel. Instead we got small, barely cleaned rooms. The shower would run out of hot water about 4 minutes in. The advertised pool was closed. The advertised breakfast was a modified "grab and go" with basic fruit, yogurt, muffins, and sketch boiled eggs. The rooms do not have microwaves. The ice machine was also out of order. There were some sketchy folks meandering about as well. The only good part of our stay was the airport shuttle. It was prompt and efficient. less

The service at the front desk was incredible. My daughter and I missed our morning flight. I called around and found the Best Western hotel, but check in wasn't until 2 or 3 pm. The man took my name and number and told me he would call me right back. A few minutes later he called, and said we could come check in now. I was so very thankful! The customer service from him was above and beyond. Thank you! less

Good choice if you need to catch an early flight. Front Desk booked me an Uber for my 330am trip to the airport and had breakfast items ready. My queen room was fairly small and a bit dated, but clean. The bath and lighting were good. I didn't have any problems with noisy neighbors. Overall, the staff was very helpful although the front desk can get a bit backed up, it seems as though everyone was doing their best. The property is also close to the Link Light Rail which is an easy and inexpensive way to get downtown. I wasn't able to get the ticket machine to work at the station, so I just got on and was prepared to pay but no one ever checked. less

I only stayed there one night and was really looking forward to the hot breakfast but it had been suspended due to the pandemic. However, most protocols have been reduced and I feel they could have brought it back by now. Nevertheless, the property was very clean, the staff super friendly and attentive and the room was an excellent value with fast internet. less