Best Western Seacliff Inn

I always considered this location a great Family Hotel when visiting the Santa Cruz area. It was a Premier property however I noticed that it has lost that listing. One reason for staying there was that they had the best breakfast offering than any other BW I have ever stayed. Of course when making the reservation 2 month early they warned that they may only be offering a Modified offering because of Covid however on this trip they didn't have any offering. Not even a simple store bought muffin. Although the local area is wide open for business this hotel was under the most strict restrictions. It seemed like the restrictions were for more of a cost reduction than what was locally required for Covid. less

We’ve stayed at Seacliff Inn often and always enjoyed the property. It seems that the price is a bit high currently and complimentary breakfast, etc. is not offered. I would recommend a room away from the restaurant/bar however, rather than building 1. It can get a bit noisy. Our room was updated and clean. Be aware that they do not offer a Grab and Go breakfast option as the website details. False advertising? We could wait for the restaurant to open at 8:00 but it would not be complimentary. Otherwise, the location is convenient, especially if you’re heading south. Highway 1 gets very busy in and out of Santa Cruz. less

We’ve stayed at BW Seacliff many times over the years and always felt like it was our perfect home away from home. With the new owners things have changed. They don’t offer all of the amenities like breakfast, drink tickets at check in for BW members, Severino’s opens late and has minimal menu and the cost for a night stay is sky high. Very sadly we will be staying elsewhere. I went in to book for next June when our boys are out of school. It’s our family tradition. The rooms are more than twice as much as we’ve paid in the past. Guess we will be changing our family tradition. Would be nice to see your prices lower again. Until then we have booked somewhere else down the street. less

Iwe were not allowed to check in at the official 4 pm check-in time because the hotel’s computers were down. We had to wait until 6:30 to get into our room after driving all day. The front desk offered no compensation but agreed to 15% off, with manager approval. They never could speak to the manager and despite promising to call me to confirm they never did. less

Be very careful in booking this hotel. We had to cancel our reservation because of the COVID19 Pandemic. We notified the hotel. In order to cover the cost of the trip we expended 34,786 Cit Thank You Rewards Points + $169.41 USD. None of these points have been refunded to our account and the hotel refused to reschedule the stay. I strongly encourage you all to pass on a stay at this venue. less