Inconsistent room and Unhelpful staff
The location was my reason for staying at this hotel. But since my stays are usually for 2 weeks at a time, the consistency of room temperature and water temperature are important. The staff was not h... more
The location was my reason for staying at this hotel. But since my stays are usually for 2 weeks at a time, the consistency of room temperature and water temperature are important. The staff was not helpful when these issues were raised. In fact, the response to the hot water issue was, "the water may not be hot because everyone is taking showers at the same time." ARE YOU SERIOUS?
Under new ownership, this hotel no longer provides breakfast to the hotel guests. The on-site restaurant is a restaurant only. Obviously, the hotel guests are not valued. I cancelled my upcoming 29 nights and moved now the freeway. My 60+ days in August 2020-June 2021 will be elsewhere. less
GATLYNNH, Manager at Best Western Seacliff Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I wish you the best in your future travels.
If I can provide any assistance, please don't hesitate to contact me directly at 831-688-7300.