Worse customer service EVER!
30/04/2018 Tiffany H,
Worse experience with BW I ever had. Do not stay in room 119. Constant ticking in the room which hindered sleep as well as being near the door that constantly slammed shut from people coming and going... more
Worse experience with BW I ever had. Do not stay in room 119. Constant ticking in the room which hindered sleep as well as being near the door that constantly slammed shut from people coming and going. Woke up at 8am for breakfast, almost ALL the food was gone. One family mentioned portions were near non existent and the gal at the counter simple shugged and stated they were all out with no plans on replenishing food. 5 minutes into my eating my oatmeal, water started pouring from the ceiling from a sprinkler system, then into the fire alarm causing the alarm to sound. Obviously, the alarm sounded from shorting out the system. My party was rudely told we could NOT be in the lounge and that we must leave the area immediately. Totally fed up, we grabbed our goods and checked out. As I handed over my keys I got a "your all set". No apologies for the non existent breakfast, no apologies for the inconvenience, and to top it all off, not even offered a receipt. Which also means, no confirmation number to add to my Best Western rewards. NEVER EVER had an issue with Best Western until yesterday. The customer relations here really needs improvement or retraining on how to handle an "emergency" situation. This place IS pet friendly and the ONLY reason I'd ever stay here again!!! less
ScenicHill, Front Office Manager at Best Western Scenic Hill Resort, responded to this review
Thank you for your review Tiffany, I look forward to speaking with you.