10/07/2017 shannonlerae, York, Pennsylvania
We are so disappointed with our stay here last week! Did they get new management?? Cuz WOW - this was our 4th stay in 6 years and always raved until now. Disheveled clothes on employees, unhappy fa... more
We are so disappointed with our stay here last week! Did they get new management?? Cuz WOW - this was our 4th stay in 6 years and always raved until now. Disheveled clothes on employees, unhappy faces, never heard a hello or "have a nice day" or would even look up as we would walk past the front desk. Overflowing garbage and always looking for forks in the breakfast room. Vending machines were empty and the excuse was that the boss was away on vacation and he was the only one with key. Had to request toilet paper for our room as we were leaving one morning for our activity. When we came back, the roll was on the holder with the paper still on the roll! Who does that?! lol Housekeeping was very friendly and was the redeeming grace. Friendly girls! I hate complaining but it was just so very different than our last stays! And over $200 a night due to it being July 4th week -- too many little things to list here. But the real kicker came when a storm came through on Saturday night and we lost power. This also means NO WATER! Imagine being stuck in a hotel on a stuffy night where you can't open the windows for air, and full toilets!! No back up generator for necessities? Not even the emergency lights were on in the hallways. Safety hazard! No word from anyone so we went down to get an update. The girl didn't have one and said "I wouldn't even know who to call for one" We had no choice but to leave as early as possible the next morning, after a miserable nights sleep. I will no longer recommend or stay here on our annual visits to this amazing area :( Spent over a thousand dollars there so we feel a little sick over it. less
ScenicHill, General Manager at Best Western Scenic Hill Resort, responded to this review
Please call me directly at the hotel number so that you and I may discuss this further.
Ms. Jimi jo Kiger